‘We put ourselves in the clients shoes to better understand their unique situations.
Promptly comply with reasonable request for information.
Communication
Keep the client reasonanly informed anout the status of the matter
Communication
Promptly inform the client of any decision or circumstance with respect to which the clients' informed consent is requires.
Communication
Act with reasonable diligence and promptness in representing a client.
Diligence
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03
02
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1.5 Professional Rules of Responsiblity
If scheduled out of office, team members agree to notify the receptionist and other team members of whereabouts and how long they will be absent. Our IT department will set up your out of office response once your schedule time off begins. All emails should be spell checked, grammar checked, and proofread before being sent. Phone calls are recorded for quality control. When sending emails, include an email subject title and a brief description in the body of the email. All emails should have a professional tone, purpose, and should be responded to the same day they were received.
Team members are required to check their email and voicemail a minimum of 3 times a day and promptly respond.
1.6 Email, Phone, and Voicemails
Some clients, because of the nature of their injury, find it challenging to deal with others, including those trying to help them.
‘Being empathic is highly valued.’
We may be the only people that can talk to them and listen to their problems. Being empathic is highly valued. On the other hand, if the client is abusive or the phone calls are so constant as to be harassing or preventing you from doing your job, you should notifiy your supervisor.
Many of our clients are dealing with terrible pain and stress.
1.8 Challenging Clients
