FACTORY ESCAPE GAME

start

You will become a deaf delivery driver and experience a day from their perspective.

A Day of Deaf Delivery Drivers

hard

EASY

Please select the game mode

Confirm

This is your first day as a delivery driver.At 10 a.m., you are on your way to the noodle shop to pick up the first delivery order of the day.

Confirm

This is your first day as a delivery driver.At 10 a.m., you are on your way to the noodle shop to pick up the first delivery order of the day.

Type your request on the phone and show it to the staff

Gesture to the staff

You've been waiting for the order in the store for ten minutes, and the merchant hasn't completed yet. If you wait any longer, the other order will be delayed. At this point, you would...

Type your request on the phone and show it to the staff

Gesture to the staff

You've been waiting for the order in the store for ten minutes, and the merchant hasn't completed yet. If you wait any longer, the other order will be delayed. At this point, you would...

Use the intelligent voiceassistant to call the customer

Message the customer toask for the exact location

Seek help from passersby

You got lost on your way to the delivery location because you've never there before. To quickly find the correct location, you plan to...

You got lost on your way to the delivery location because you've never there before. To quickly find the correct location, you plan to...

Use the intelligent voiceassistant to call the customer

Message the customer toask for the exact location

Seek help from passersby

Hang up the call and send a text message to inquire

Use the intelligent voiceassistant to call the customer

Ignore the callas if you hadn't seen it

Seek help from passersby

You ride towards the destination for a few more minutes when suddenly a call pop up on your phone screen. Your team leader had emphasized during the onboarding training that such calls were crucial as they might indicate new requirements from the customer. However, since you couldn't communicate with the customer through voice, you prepared to...

Hang up the call and send a text message to inquire

Use the intelligent voiceassistant to call the customer

Ignore the callas if you hadn't seen it

Seek help from passersby

You ride towards the destination for a few more minutes when suddenly a call pop up on your phone screen. Your team leader had emphasized during the onboarding training that such calls were crucial as they might indicate new requirements from the customer. However, since you couldn't communicate with the customer through voice, you prepared to...

Confirm

As the platform setting you as a "deaf delivery driver," the customer is aware of your condition. Before your arrival, she messaged you to simply leave the delivery at the designated locationl. Therefore, you drop off the order and send a photo to the customer via the chat interface. And then, you go for the next order.

Confirm

As the platform setting you as a "deaf delivery driver," the customer is aware of your condition. Before your arrival, she messaged you to simply leave the delivery at the designated locationl. Therefore, you drop off the order and send a photo to the customer via the chat interface. And then, you go for the next order.

Use the intelligent voiceassistant to call the customer

Message the customer toask for the exact location

Seek help from passersby

Even though you sent a reminder message to the customer before arriving at the delivery location, the customer does not show up when you get there.Your order is about to run out of time, so you decide to...

Use the intelligent voiceassistant to call the customer

Message the customer toask for the exact location

Seek help from passersby

Even though you sent a reminder message to the customer before arriving at the delivery location, the customer does not show up when you get there.Your order is about to run out of time, so you decide to...

Go deliver the next order

You completed the order on time!

Go deliver the next order

As you took too long on this order, the other orders are almost overdue.Hurry up and deliver them!

You completed the order

Go deliver the next order

Exceeding the delivery time limit, you won't receive any earnings for this order.

You're out of time

Go deliver the next order

The customer doesn't understand why you hung up. He thinks your hold a poor attitude, which makes him very angry.

order canceled

Continue

You use the preset dialogue on the intelligent voice assistant to call the customer and obtained the exact location from her.

The staff understood and quickly handed over the prepared meal to you.You have now completed the pickup. Please confirm "Got the meal" to start the delivery.

Continue

You use the preset dialogue on the intelligent voice assistant to call the customer and obtained the exact location from her.

Click "Complete" to Finish the Order

The customer doesn't respond. Fearing a negative review, you hesitate to deliver other orders first. So you waited downstairs for nearly ten minutes. The customer finally appears...

Continue

You use the preset dialogue on the intelligent voice assistant to call the customer and obtained the exact location from her.

The staff understood and quickly handed over the prepared meal to you.You have now completed the pickup. Please confirm "Got the meal" to start the delivery.

The staff understood and quickly handed over the prepared meal to you.You have now completed the pickup. Please confirm "Got the meal" to start the delivery.

The staff understood and quickly handed over the prepared meal to you.You have now completed the pickup. Please confirm "Got the meal" to start the delivery.

The Customer didn't Respond

Continue

So you had to rely on navigation. After several wrong turns, you finally found the correct route to the destination.

Continue

You use the preset dialogue on the intelligent voice assistant to call the customer and obtained the exact location from her.

The passerby answered the call for you and typed on phone to inform you that the customer's request to change the address.

Continue

Continue

You answer the customer's call by the intelligent voice assistant. It converts the customer's new request into text. You learn about the customer's request to change the address and obtain the exact location.

Click "Complete" to Finish the Order

You waited for a long time until you finally encountered a passerby. You asked for their help to call the customer. After a while, the customer finally appeared...

The staff understood and quickly handed over the prepared meal to you.You have now completed the pickup. Please confirm "Got the meal" to start the delivery.

The passerby answered the call for you and typed on phone to inform you that the customer's request to change the address.

Continue

Continue

You answer the customer's call by the intelligent voice assistant. It converts the customer's new request into text. You learn about the customer's request to change the address and obtain the exact location.

Continue

You find a security guard and show him the address information. Luckily, he is very familiar with the area and tell you the exact location.

The staff understood and quickly handed over the prepared meal to you.You have now completed the pickup. Please confirm "Got the meal" to start the delivery.

Continue

You find a security guard and show him the address information. Luckily, he is very familiar with the area and tell you the exact location.

Click "Complete" to Finish the Order

You waited for a long time until you finally encountered a passerby. You asked for their help to call the customer. After a while, the customer finally appeared...

Click "Complete" to Finish the Order

The customer doesn't respond. Fearing a negative review, you hesitate to deliver other orders first. So you waited downstairs for nearly ten minutes. The customer finally appears...

The Customer didn't Respond

Continue

So you had to rely on navigation. After several wrong turns, you finally found the correct route to the destination.