Upselling micro-course

micro-course

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Upselling

Companies increase their average order value (AOV) by offering upgrades or additional products.Promoting higher end items or additional features can increase profit margins. Higher profits means a company can invest more in one valuable resource: YOU, the employee!

Growth

Upselling

Upsell offers benefit YOU

Customers can't purchase or use services they don't know about. Even if they don't buy immediately, exposure to products is key!

Increase Customer Knowledge

Upselling enhances the overall customer experience by finding the best services or products to meet customer needs.

Enhance Customer Service

Offer an additional service or an add on product that makes the intital purchase easier to use.

Focus on Adding Value

Growth

Upselling

Upselling can be mutually beneficial for both companies and customers.

Stay up to date and current on knowledge of the products and services offered by the company. Understand the features, benefits, and value of each product or service.Identify potential upsell opportunities based on customer needs and preferencesUse both upselling and cross selling!

Growth

Upselling

Know Your Products and Services

Growth

Upselling

Navigating Customer Interactions

First, build trust and rapport with customers. Refer to them by their name often.

Listen closely to customer needs and their preferences. Restate what you understand their need or preference to be.

Communicate effectively with the customer.Relate to their experience and express empathy if possible.

Suggest a potential upsell opportunity by relating it to a customer need or wish. Use phrases like "I noticed" to link data analysis or insights to a suggested upsell.

Quiz 1/6

Upselling

Quiz 2/6

Upselling

Quiz 3/6

Upselling

Quiz 4/64

Upselling

Quiz 5/6

Upselling

Stay up to date and current on knowledge of the _______ and __________ offered by the company.Identify potential ________________ and _________ opportunities based on customer ________ and ___________.

Quiz 6/6

preferences

Upselling

Drag the word to its corresponding space in the sentence.

needs

upselling

cross selling

check

services

products

Use the strategies and techniques in this training module to upsell products or services, increase revenue, and foster stronger customer relationships.

REMEMBER!

Stay up to date and current on knowledge of the products and services offered by the company. Identify potential cross selling and upselling opportunities based on customer needs and preferences.

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