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Développer une communication efficace et bienveillante

start

Introduction à la communication en entreprise

Thanks

Plan d'action et évaluation de la formation

La communication interculturelle

La communication en équipe

La gestion des conflits

La communication bienveillante

Les fondamentaux de la communication efficace

INDEX

Introduction à la communication en entreprise

partie 01

Comprendre les enjeux de la communication en entreprise et les différents types de communication

Objectifs

Définition de la communication et de son importance en entreprise Les différents types de communication (verbale, non verbale, écrite)

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La communication en entreprise peut être définie comme l'ensemble des échanges d'informations, de messages et de signaux au sein d'une organisation, entre les différents acteurs internes (collaborateurs, managers, dirigeants) et externes (clients, fournisseurs, partenaires, etc.).Ces échanges peuvent prendre différentes formes (verbale, écrite, non verbale) et être transmis à travers différents canaux (réunions, courriels, téléphone, intranet, etc.).

La communication en entreprise

Exposé théorique et discussion

  • Favoriser la circulation de l'information et la prise de décision
  • Faciliter la coordination et la collaboration entre les différents services et acteurs de l'entreprise
  • Renforcer la cohésion et la motivation des équipes
  • Améliorer l'image et la réputation de l'entreprise
  • Contribuer à la performance globale de l'entreprise en facilitant l'atteinte de ses objectifs stratégiques.

La communication en entreprise vise à :

Exposé théorique et discussion

La communication interne La communication externe La communication descendante La communication ascendante La communication latérale La communication formelle et informelle

Les différents types de communication en entreprise

Exposé théorique et discussion

Les fondamentaux de la communication efficace

partie 02

Maîtriser les fondamentaux de la communication efficace, notamment les techniques d'écoute active et les principes de base de la communication

Objectifs

Les principes de base de la communication efficace Les barrières à la communication et comment les surmonter Les techniques d'écoute active

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La courtoisie

La confidentialité

L'assertivité

Les principes de base sont des règles fondamentales qui permettent de garantir la qualité et l'efficacité des échanges d'informations en entreprise. Voici une description détaillée des principaux principes de base de la communication efficace

La clarté

L'écoute active

L'ouverture d'esprit

La réactivité

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Les principes de base de la communication efficace

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Process

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COMPARISON

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TIMELINE

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TIMELINE 02

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Map

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DATA

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Méthodes

Exposé théorique Discussion de groupe

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La clarté : Elle consiste à exprimer ses idées de manière claire, précise et concise, en utilisant un langage simple et adapté à son interlocuteur. La clarté implique également de structurer son discours de manière logique et cohérente, et de fournir des exemples concrets pour illustrer ses propos.

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Méthodes

Exposé théorique Exercices pratiques

L'écoute active : Elle consiste à porter une attention soutenue à son interlocuteur, à se concentrer sur ses propos et à chercher à comprendre son point de vue. L'écoute active implique également de reformuler les propos de son interlocuteur pour s'assurer d'avoir bien compris son message et de lui montrer qu'on s'intéresse à ce qu'il dit.

L'assertivité : Elle consiste à exprimer ses idées et ses besoins de manière respectueuse et confiante, tout en tenant compte des besoins et des points de vue de son interlocuteur. L'assertivité implique également de savoir dire non de manière constructive et de gérer les conflits de manière positive.

La réactivité : Elle consiste à répondre de manière rapide et appropriée aux demandes et aux besoins de son interlocuteur. La réactivité implique également de prendre des initiatives et de proposer des solutions proactives pour résoudre les problèmes et améliorer la situation.

L'ouverture d'esprit : Elle consiste à être réceptif aux idées et aux opinions différentes des siennes, à accepter les critiques constructives et à être prêt à remettre en question ses propres croyances et préjugés. L'ouverture d'esprit implique également de chercher à comprendre les points de vue et les cultures différentes, et de respecter la diversité et l'inclusion.

La confidentialité : Elle consiste à respecter la confidentialité des informations sensibles et à ne pas divulguer des informations personnelles ou professionnelles sans l'autorisation de la personne concernée. La confidentialité implique également de respecter les règles de confidentialité et de sécurité de l'entreprise.

La courtoisie : Elle consiste à adopter un comportement poli, respectueux et professionnel envers son interlocuteur, quelles que soient les circonstances. La courtoisie implique également de faire preuve d'empathie et de considération envers les besoins et les émotions de son interlocuteur.