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Développer une communication efficace et bienveillante
Sébastien Pornin
Created on March 21, 2024
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Transcript
Développer une communication efficace et bienveillante
start
Introduction à la communication en entreprise
INDEX
Les fondamentaux de la communication efficace
La communication bienveillante
La gestion des conflits
La communication en équipe
La communication interculturelle
Plan d'action et évaluation de la formation
Thanks
Introduction à la communication en entreprise
partie 01
Objectifs
Comprendre les enjeux de la communication en entreprise et les différents types de communication
Définition de la communication et de son importance en entreprise Les différents types de communication (verbale, non verbale, écrite)
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Exposé théorique et discussion
La communication en entreprise
La communication en entreprise peut être définie comme l'ensemble des échanges d'informations, de messages et de signaux au sein d'une organisation, entre les différents acteurs internes (collaborateurs, managers, dirigeants) et externes (clients, fournisseurs, partenaires, etc.).Ces échanges peuvent prendre différentes formes (verbale, écrite, non verbale) et être transmis à travers différents canaux (réunions, courriels, téléphone, intranet, etc.).
Exposé théorique et discussion
La communication en entreprise vise à :
- Favoriser la circulation de l'information et la prise de décision
- Faciliter la coordination et la collaboration entre les différents services et acteurs de l'entreprise
- Renforcer la cohésion et la motivation des équipes
- Améliorer l'image et la réputation de l'entreprise
- Contribuer à la performance globale de l'entreprise en facilitant l'atteinte de ses objectifs stratégiques.
Exposé théorique et discussion
Les différents types de communication en entreprise
La communication interne La communication externe La communication descendante La communication ascendante La communication latérale La communication formelle et informelle
Les fondamentaux de la communication efficace
partie 02
Objectifs
Maîtriser les fondamentaux de la communication efficace, notamment les techniques d'écoute active et les principes de base de la communication
Les principes de base de la communication efficace Les barrières à la communication et comment les surmonter Les techniques d'écoute active
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Les principes de base de la communication efficace
L'écoute active
La clarté
L'assertivité
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Les principes de base sont des règles fondamentales qui permettent de garantir la qualité et l'efficacité des échanges d'informations en entreprise. Voici une description détaillée des principaux principes de base de la communication efficace
L'ouverture d'esprit
La réactivité
La confidentialité
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La courtoisie
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LOREM IPSUM DOLOR SIT
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Lorem Ipsum Dolor
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LOREM IPSUM DOLOR SIT
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Video
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Process
75%
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COMPARISON
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TIMELINE
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TIMELINE 02
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Map
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DATA
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DATA
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TEAM
NAME 01
NAME 02
NAME 03
NAME 04
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Presentation Lorem ipsum dolor sit amet
Thanks!
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Let the communication flow!
With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.
- Generate experiences with your content.
- It’s got the Wow effect. Very Wow.
- Make sure your audience remembers the message.
Got an idea?
Use this space to add awesome interactivity. Include text, images, videos, tables, PDFs... even interactive questions! Premium tip: Get information on how your audience interacts with your creation:
- Visit the Analytics settings;
- Activate user tracking;
- Let the communication flow!
Got an idea?
Let the communication flow!
With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.
- Generate experiences with your content.
- It’s got the Wow effect. Very Wow.
- Make sure your audience remembers the message.
Got an idea?
Use this space to add awesome interactivity. Include text, images, videos, tables, PDFs... even interactive questions! Premium tip: Get information on how your audience interacts with your creation:
- Visit the Analytics settings;
- Activate user tracking;
- Let the communication flow!
Got an idea?
Use this space to add awesome interactivity. Include text, images, videos, tables, PDFs... even interactive questions! Premium tip: Get information on how your audience interacts with your creation:
- Visit the Analytics settings;
- Activate user tracking;
- Let the communication flow!
Got an idea?
Let the communication flow!
With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.
- Generate experiences with your content.
- It’s got the Wow effect. Very Wow.
- Make sure your audience remembers the message.
Got an idea?
Let the communication flow!
With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.
- Generate experiences with your content.
- It’s got the Wow effect. Very Wow.
- Make sure your audience remembers the message.
Got an idea?
Let the communication flow!
With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.
- Generate experiences with your content.
- It’s got the Wow effect. Very Wow.
- Make sure your audience remembers the message.
Got an idea?
Use this space to add awesome interactivity. Include text, images, videos, tables, PDFs... even interactive questions! Premium tip: Get information on how your audience interacts with your creation:
- Visit the Analytics settings;
- Activate user tracking;
- Let the communication flow!
Got an idea?
Let the communication flow!
With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.
- Generate experiences with your content.
- It’s got the Wow effect. Very Wow.
- Make sure your audience remembers the message.
Méthodes
Exposé théorique Discussion de groupe
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La clarté : Elle consiste à exprimer ses idées de manière claire, précise et concise, en utilisant un langage simple et adapté à son interlocuteur. La clarté implique également de structurer son discours de manière logique et cohérente, et de fournir des exemples concrets pour illustrer ses propos.
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- Visit the Analytics settings;
- Activate user tracking;
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- Visit the Analytics settings;
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Méthodes
Exposé théorique Exercices pratiques
L'écoute active : Elle consiste à porter une attention soutenue à son interlocuteur, à se concentrer sur ses propos et à chercher à comprendre son point de vue. L'écoute active implique également de reformuler les propos de son interlocuteur pour s'assurer d'avoir bien compris son message et de lui montrer qu'on s'intéresse à ce qu'il dit.
L'assertivité : Elle consiste à exprimer ses idées et ses besoins de manière respectueuse et confiante, tout en tenant compte des besoins et des points de vue de son interlocuteur. L'assertivité implique également de savoir dire non de manière constructive et de gérer les conflits de manière positive.
La réactivité : Elle consiste à répondre de manière rapide et appropriée aux demandes et aux besoins de son interlocuteur. La réactivité implique également de prendre des initiatives et de proposer des solutions proactives pour résoudre les problèmes et améliorer la situation.
L'ouverture d'esprit : Elle consiste à être réceptif aux idées et aux opinions différentes des siennes, à accepter les critiques constructives et à être prêt à remettre en question ses propres croyances et préjugés. L'ouverture d'esprit implique également de chercher à comprendre les points de vue et les cultures différentes, et de respecter la diversité et l'inclusion.
La confidentialité : Elle consiste à respecter la confidentialité des informations sensibles et à ne pas divulguer des informations personnelles ou professionnelles sans l'autorisation de la personne concernée. La confidentialité implique également de respecter les règles de confidentialité et de sécurité de l'entreprise.
La courtoisie : Elle consiste à adopter un comportement poli, respectueux et professionnel envers son interlocuteur, quelles que soient les circonstances. La courtoisie implique également de faire preuve d'empathie et de considération envers les besoins et les émotions de son interlocuteur.