Coach L&R - During Club
Aicha Bouira
Created on March 20, 2024
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Transcript
Coach Journey -During Utravel Club
START
Coach Journey -During Utravel Club
START
Eighth Day
Seventh Day
Sixth Day
Fifth Day
Managing the Club
First Day
Second Day
Third Day
Next
Fourth Day
Next
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how to communicate the bookings to suppliers?
how to PAY THE SUPPLIERS?
how to manage the payments for the experiences
About the experiences, we stress that you must collect the payment ALWAYS before the experience starts, otherwise we risk the client doesn't pay us afterwords.We recommend collecting the payments during the Nowtimes for the experiences scheduled in the following couple of days.Also, ALWAYS make sure who pays you is also registered to the experience through the App.
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You should pay the suppliers on the day the experience takes place, since you'll meet them for the clients' departure to the experience.Remember to pay only the price you see recorded as the cost for the experience.The clients will pay you slightly more because we also charge commissions, which you should keep as small treasure that can be useful for future Clubs (ex. to pay an experience for a client if we are at fault for a bad service they had).Check the commissions for each experience in your Notion Space, under "Commissions", where you have to record all the commissions you receive for each experience:
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how to find the commissions
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You should pay the suppliers on the day the experience takes place, since you'll meet them for the clients' departure to the experience.Remember to pay only the price you see recorded as the cost for the experience.The clients will pay you slightly more because we also charge commissions, which you should keep as small treasure that can be useful for future Clubs (ex. to pay an experience for a client if we are at fault for a bad service they had).Check the commissions for each experience in your Notion Space, under "Commissions", where you have to record all the commissions you receive for each experience:
Normally you should avoid participating to the experiences with the clients as you are not their guide, but we recommend doing an experience in the second day of the Club, as the clients will be still trying to form bonds, and your role will be to facilitate this process and help the people in getting along and have fun together.In the evening you will host the second Nowtime "Welcome to the Club", where you will facilitate even more the process of creating connections with the clients and among the clients.
You might already meet some of the clients on your flight.Once you arrive, buy a simcard from the airport and monitor the arrival of the other clients to the hotel. If someone doesn't have the transfer with us, give them advice on how to get to the hotel, via Connect.If an experience is scheduled on the first day, make sure to collect the payments from clients before allowing them to go do it.During the first Nowtime, make sure that you:1)Present yourself properly as the Coach, clarifying your role and that you won't be their tour guide in the destination (which means you won't join them in all their activities)2)Present the experiences and give sincere advice to clients (no need to push for selling specific activities)3)Start collecting the payments for the experiences scheduled in the next couple of days. Make sure clients who pay you are also registered for the experience on the App, and remind clients of the importance of registering to the experiences on the App
Full day experience and this is your day off.Still, you need to be available in case of real emergency.
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