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NBB Standards
Sara Sharpe
Created on March 19, 2024
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Transcript
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Nantucket Boat Basin Standards
public area restroom standards
Public area exterior standards
Public Area standards
Front Office Standards
Index
Slips
The Boat Basin is a 240 Slip full service marina. Boat sizes can range from 30 to 125 plus feet.
Slips
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- Guest is not placed on hold for more than 30 seconds; when the phone call is answered.
- Inhouse operators and outside calls to the Boat Basin are responded to within 3 rings.
- Operators acknowledges transfers to extensions.
- Operators never disconnect before guest.
- Operators offer specific greeting consistently.
- Operators use guest name consistently.
- Staff asks permission before placing caller on hold; if denied, call.
Company
SUBTITLE
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Front Office Standards
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Public Areas
- All lighting operates properly and is of the appropriate brightness.
- All lobby flooring is in good repair.
- All walls and ceilings are undamaged.
- Building exterior and walls are clean, free of markings, and in repair.
- Building interior has consistently comfortable air temperature, no odors. Counters free of spots, dust, in good condition, and maintained.
- Waste receptacles are easily located and well maintained.
- Guest services/front desk areas organized, well maintained and in good condition.
- Lobby area free of debris and in good condition.
- No lighting contained burned out bulbs.
- Windows are undamaged and clean on the outside.
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Public Areas
Public Areas Exterior
- All exterior areas are well lit, with no burned out lighting observed.
- Docks free of debris and excessive wear.
- Guest laundry facility free of debris, well maintained.
- Guest laundry facility in good working condition.
- Premises free of pests.
- Walkways are well kept and free of debris.
- Waste receptacles are present, clean and not overfull.
Company
SUBTITLE
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Exterior Standards
Public Areas Exterior
- All exterior areas are well lit, with no burned out lighting observed.
- Docks free of debris and excessive wear.
- Guest laundry facility free of debris, well maintained.
- Guest laundry facility in good working condition.
- Premises free of pests.
- Walkways are well kept and free of debris.
- Waste receptacles are present, clean and not overfull.
Company
SUBTITLE
+ Info
Exterior Standards
Public Areas Restroom
- Air is fresh smelling and odor free.
- Lighting fixtures are clean, dust free.
- Mirrors and counters are clean.
- Restroom entry door are clean.
- Restrooms are stocked with sufficient supplies.
- Showers free of hair or debris and undamaged.
- Sink faucets and fixtures are clean with no spots or rust.
- Sink is clean, free of hair or stains.
- Toilets are clean.
- Walls, ceilings and floors are clean and dry.
- Waste receptacles are neatly maintained and not overflowing.
Restroom Standards
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Color 03
Color 02
Color 01
Awesome Job!
By 1920, Nantucket entered into a new era of tourism, with travelers arriving in droves by steamboat from ports across the Northeast. As the flow of visitors continued to rise, long-time resident Walter Beinecke Jr. co-founded the Nantucket Historical Trust in 1971, a nonprofit dedicated to preserving the historical integrity of the island. As part of these efforts, Beinecke purchased “Zero Main Street” – a project that would lead the waterfront development and later become known as the Nantucket Boat Basin.
Fun Fact:
The Nantucket Boat Basin’s storied history spans over 300 years, beginning in the late-1720s when Nantucket was the busiest whaling port in the world and its wharves were flourishing with boat-building shops, sail lofts, and candle factories. In 1830, the California Gold Rush played a role in the whaling industry’s collapse on the East Coast, and Nantucket’s population plummeted from 10,000 to just 3,200 residents.
Fun Fact:
The Tall Ship Lynx is an educational organization dedicated to hands-on programs that teach the history and present examples of America’s struggle to preserve its independence. The ship is an interpretation of an actual privateer built in 1812. The maritime challenges during the War of 1812 are taught aboard Lynx utilizing a comprehensive, interactive program designed to enrich personal achievement through teamwork and the discipline of sailing. The Tall Ship Lynx is dedicated to all who cherish America's blessings. Guest can sail the waters of Nantucket Sound on this amazing water craft.
Fun Fact:
In 2018 the Nantucket Boat Basin celebrated its 50th anniversary. Serving as a key port since the island’s whaling days in the early 1700s, the award-winning Nantucket Boat Basin, as we know it today, officially opened in May 1968 for business.
Fun Fact:
- Fuel dock service
- Slip-side cable TV
- Laundry facilities
- Complimentary pump-out
- Oil and ice
- 18 baths and showers located throughout the site’s three wharves. Convenient slip-side.
Amenities:
Office Hours:
- Shoulder Season: 8am to 5pm
- In-Season: 7am to 7pm
- Shoulder Season: 8am to 4:45pm
- In-Season: 7am to 6:45pm
- 7pm to 2am
- June - October Open 24-hours
Hours of Operation
The Nantucket Boat Basin’s storied history spans over 300 years, beginning in the late-1720s when Nantucket was the busiest whaling port in the world and its wharves were flourishing with boat-building shops, sail lofts, and candle factories. In 1830, the California Gold Rush played a role in the whaling industry’s collapse on the East Coast, and Nantucket’s population plummeted from 10,000 to just 3,200 residents.