IMPACT SOURCING PRESENTATION

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE March 2024

Hattie Carlis

Inclusive Global Supply Chain

Impact Sourcing

Hattie L Carlis

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE 2024

What is Impact Sourcing?

outsourcing activities to an agency within the same country

Onshoring Sourcing

moving entire operations, processes, or services to a different location.

Offshore Sourcing

the business practice of hiring a party outside a company to perform services or create goods that were traditionally performed in-house by the company's own employees and staff.

Hattie L Carlis

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE 2024

Outsourcing

Impact Sourcing Is Not .....

Impact Sourcing is a sustainable business model of hiring and training people from underprivileged backgrounds such as low-income areas, rural regions, or conflict zones. (Connex, 2023)

Hattie L Carlis

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE 2024

Impact Sourcing

Hattie L Carlis

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE 2024

The concept of Impact Sourcing has been in existence for several decades. In the 1970s, the practice of "rural sourcing" emerged in the US, providing employment opportunities to individuals in remote areas. (ADEC Innovations)

History of Impact Sourcing

Hattie L Carlis

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE 2024

Come from a marginalized commmunity

How Are Candidates Selected?

How Are Workers Recruited?

Task Assessments

English Language Proficiency

High School Graduate

Referrals from alumni and current employees, NGO's, CBO's or schools, social media, career fairs.

Countries utilizing impact sourcing globally include the United States, Canada, Costa Rica, Cambodia, India, Netherlands, Kenya, Uganda, Ghana, Tanzania, Dominican Republic, Philippines, Columbia, Haiti, and South Africa.

Impact Sourcing Global Reach

Hattie L Carlis

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE 2024

Companies Hiring or Funding Impact Sourcing

• Microsoft
• Google
• Amazon
• Orion
• Everest Group
• Accenture
• Kelly
• Tata
• Foundever
• Rockefeller Foundation

Hattie L Carlis

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE 2024

Training and Employment Opportunities

Responsible for transcribing information in order to document content. Transcribe from audio files and printed documents and manuscripts

Perform task to index and manage multiple images. Scan imaging reports and update flow sheets with relevant data , add metadata, update image files, catergorizing

Capture digital images of documents, enter data into spread sheets and other software

Transcription Specialists

Image Tagging Processor

Digitization Processor

Hattie L Carlis

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE 2024

Leveraging impact sourcing can help in the expansion of AI models in a number of ways, including bias prevention, greater language capabilities and longer tenured employees.(Telus International , 2023)

Creating and enhancing the world's data to enable better AI via human intelligence.

Telus operates in 32 countriesand has 500 + data annotation languages

Telus international is a leader in:

• Data Collection
• Data Annotation
• Data Validation,
• Generative AI.
• Linguistic Annotation

Hattie L Carlis

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE 2024

Telus International

(Telus International , 2023)

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE 2024

60-90 workers, delivering more than 2,700 hours of work per week, across more than 50 projects.

80% pass rate across all optical character recognition projects

+350K images labeled

TELUS International partnered with Yayasan Internasional Cahaya Faja(YICF)

80% retention rate

+450K files reviewed (quality assurance)

YICF IMPACT SOURCING

YICF, located in Indonesia, is a locally rooted and globally connected organization focused on transforming lives in greater Jakarta through education, vocation and community. YICF specializes in :

• simple collection of data
• categorization tasks
• complex image annotation
• audio and image transcription

• quality assurance

What is YICF?

Hattie L. Carlis

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE 2024

South Africa Is An Established Location For Offshore Delivery Of Business Process Outsourcing (BPO) Services

Companies are leveraging South Africa to provide BPO services to multiple industry verticals, such as Banking, financial services and insurance (BFSI), telecom, retail, automotive, and technology (Everest Group, 2016)

Compounded growth rate Number of FTEs in ‘000s

Hattie L Carlis

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE 2024

Digitial Divide Data(DDD)

Natural Language Processing

Generative AI

Data & Content Services

Computer Vision

Data Labeling and Annotation Services for Autonomous Driving

Hattie L. Carlis

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE 2024

DDD Impact Sourcing

50% Women in the workforce 95% Economically and socially marginalized individuals in the workforce

7,000 Youth impacted through employment or employability training $350 mil. Estimated increase in lifetime earnings

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE 2024

Impact On IS workers

Money stays in the local the community

BOOST TO THE COMMUNITY ECONOMICALLY

92%

feel they are better prepared for their future careers

5.7

Number of family members Supported per employee

Traditional BPO companies view there workers as interchangeable parts. Impact Sourcing companies view their employees as valuable assets to be invested in and developed. This lead to higher employee retention.

Hattie L. Carlis

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE 2024

For more information about Impact Sourcing see "Impact Sourcing 101" by The Rockefeller Foundation.

Thank you!

References

ADEC INOVATIONS. (2023). A brief history of Impact Sourcing and Why Its Important. Retrieved from ADEC INOVATIONS: https://www.adec-innovations.com/news/a-brief-history-of-impact-sourcing-and-why-its-important/Comprehensive GenAI Solutions. (2024). Retrieved from Telus International : https://www.telusinternational.com/solutions/ai-data-solutions/generative-ai?linkname=generative_ai&linktype=mainnavConnext. (2023, July 12). Impact sourcing vs. outsourcing: How to choose the best option for your business. Retrieved from Connext: https://connextglobal.com/impact-sourcing-vs-outsourcing-how-to-choose-the-best-option-for-your-businessDigital Divide Data. (2024). NON-PROFIT SOCIAL ENTERPRISE. Retrieved from Digital Divide Data: https://www.digitaldividedata.com/impactEverest Group. (2016, September 26). The Business Case for Impact Sourcing in South Africa. Retrieved from Everest Group: www.everestgrp.comGoodkind, N. (2014, June 19). Our jeans will never be made in a sweatshop: Levi's CEO. Retrieved from Yahoo Finance: https://finance.yahoo.com/blogs/daily-ticker/why-it-pays-to-pay-more--levi-s-ceo-195025827.htmlKDCI Outsourcing. (2022, January 2022). Top Companies That Offshore Operations Abroad & Their Success Stories. Retrieved from KDCI Outsourcing: https://www.kdci.co/outsourcing-blog/post/list-of-companies-that-offshore-their-operations-abroadTelus International . (2023, March 8). The critical role of impact sourcing on AI model expansion. Retrieved from Telus International : https://www.telusinternational.com/insights/ai-data/article/impact-sourcing-ai-data

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