IMPACT SOURCING PRESENTATION

Impact Sourcing

Inclusive Global Supply Chain

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE March 2024

Hattie Carlis

What is Impact Sourcing?

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE 2024

Hattie L Carlis

Impact Sourcing Is Not .....

Offshore Sourcing

Onshoring Sourcing

Outsourcing

the business practice of hiring a party outside a company to perform services or create goods that were traditionally performed in-house by the company's own employees and staff.

moving entire operations, processes, or services to a different location.

outsourcing activities to an agency within the same country

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE 2024

Hattie L Carlis

Impact Sourcing

Impact Sourcing is a sustainable business model of hiring and training people from underprivileged backgrounds such as low-income areas, rural regions, or conflict zones. (Connex, 2023)

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE 2024

Hattie L Carlis

History of Impact Sourcing

The concept of Impact Sourcing has been in existence for several decades. In the 1970s, the practice of "rural sourcing" emerged in the US, providing employment opportunities to individuals in remote areas. (ADEC Innovations)

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE 2024

Hattie L Carlis

How Are Workers Recruited?

Referrals from alumni and current employees, NGO's, CBO's or schools, social media, career fairs.

How Are Candidates Selected?

High School Graduate

Come from a marginalized commmunity

Task Assessments

English Language Proficiency

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE 2024

Hattie L Carlis

Impact Sourcing Global Reach

Countries utilizing impact sourcing globally include the United States, Canada, Costa Rica, Cambodia, India, Netherlands, Kenya, Uganda, Ghana, Tanzania, Dominican Republic, Philippines, Columbia, Haiti, and South Africa.

Companies Hiring or Funding Impact Sourcing

• Microsoft
• Google
• Amazon
• Orion
• Everest Group
• Accenture
• Kelly
• Tata
• Foundever
• Rockefeller Foundation

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE 2024

Hattie L Carlis

Training and Employment Opportunities

Image Tagging Processor

Transcription Specialists

Digitization Processor

Responsible for transcribing information in order to document content. Transcribe from audio files and printed documents and manuscripts

Perform task to index and manage multiple images. Scan imaging reports and update flow sheets with relevant data , add metadata, update image files, catergorizing

Capture digital images of documents, enter data into spread sheets and other software

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE 2024

Hattie L Carlis

Leveraging impact sourcing can help in the expansion of AI models in a number of ways, including bias prevention, greater language capabilities and longer tenured employees. (Telus International , 2023)

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE 2024

Hattie L Carlis

Telus International

Creating and enhancing the world's data to enable better AI via human intelligence.

Telus operates in 32 countries and has 500 + data annotation languages

Telus international is a leader in:

• Data Collection
• Data Annotation
• Data Validation,
• Generative AI.
• Linguistic Annotation

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE 2024

Hattie L Carlis

TELUS International partnered with Yayasan Internasional Cahaya Faja(YICF)

YICF IMPACT SOURCING

60-90 workers, delivering more than 2,700 hours of work per week, across more than 50 projects.

What is YICF?

YICF, located in Indonesia, is a locally rooted and globally connected organization focused on transforming lives in greater Jakarta through education, vocation and community. YICF specializes in :

• simple collection of data
• categorization tasks
• complex image annotation
• audio and image transcription

• quality assurance

+450K files reviewed (quality assurance)

+350K images labeled

80% retention rate

80% pass rate across all optical character recognition projects

(Telus International , 2023)

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE 2024

South Africa Is An Established Location For Offshore Delivery Of Business Process Outsourcing (BPO) Services

Companies are leveraging South Africa to provide BPO services to multiple industry verticals, such as Banking, financial services and insurance (BFSI), telecom, retail, automotive, and technology (Everest Group, 2016)

Compounded growth rate Number of FTEs in ‘000s

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE 2024

Hattie L. Carlis

Digitial Divide Data(DDD)

Data & Content Services

Data Labeling and Annotation Services for Autonomous Driving

Computer Vision

Natural Language Processing

Generative AI

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE 2024

Hattie L Carlis

DDD Impact Sourcing

7,000 Youth impacted through employment or employability training $350 mil. Estimated increase in lifetime earnings

50% Women in the workforce 95% Economically and socially marginalized individuals in the workforce

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE 2024

Hattie L. Carlis

Impact On IS workers

Traditional BPO companies view there workers as interchangeable parts. Impact Sourcing companies view their employees as valuable assets to be invested in and developed. This lead to higher employee retention.

Number of family members Supported per employee

5.7

feel they are better prepared for their future careers

92%

BOOST TO THE COMMUNITY ECONOMICALLY

Money stays in the local the community

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE 2024

For more information about Impact Sourcing see "Impact Sourcing 101" by The Rockefeller Foundation.

Thank you!

DTSC 690: ETHNICAL AND PHILOSOPHICAL ISSUES IN DATA SCIENCE 2024

Hattie L. Carlis

References

ADEC INOVATIONS. (2023). A brief history of Impact Sourcing and Why Its Important. Retrieved from ADEC INOVATIONS: https://www.adec-innovations.com/news/a-brief-history-of-impact-sourcing-and-why-its-important/Comprehensive GenAI Solutions. (2024). Retrieved from Telus International : https://www.telusinternational.com/solutions/ai-data-solutions/generative-ai?linkname=generative_ai&linktype=mainnav Connext. (2023, July 12). Impact sourcing vs. outsourcing: How to choose the best option for your business. Retrieved from Connext: https://connextglobal.com/impact-sourcing-vs-outsourcing-how-to-choose-the-best-option-for-your-business Digital Divide Data. (2024). NON-PROFIT SOCIAL ENTERPRISE. Retrieved from Digital Divide Data: https://www.digitaldividedata.com/impact Everest Group. (2016, September 26). The Business Case for Impact Sourcing in South Africa. Retrieved from Everest Group: www.everestgrp.com Goodkind, N. (2014, June 19). Our jeans will never be made in a sweatshop: Levi's CEO. Retrieved from Yahoo Finance: https://finance.yahoo.com/blogs/daily-ticker/why-it-pays-to-pay-more--levi-s-ceo-195025827.html KDCI Outsourcing. (2022, January 2022). Top Companies That Offshore Operations Abroad & Their Success Stories. Retrieved from KDCI Outsourcing: https://www.kdci.co/outsourcing-blog/post/list-of-companies-that-offshore-their-operations-abroad Telus International . (2023, March 8). The critical role of impact sourcing on AI model expansion. Retrieved from Telus International : https://www.telusinternational.com/insights/ai-data/article/impact-sourcing-ai-data

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