Escape the Facility

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ESCAPE THE FACILITY GAME

PRESS START IF YOU CHOOSE TO LEARN ABOUT THIS MISSION.

Your mission is to escape the VA facility. The only way out is to answer questions regarding scheduling correctly. If you don't answer correctly, you will forever be trapped within the walls of the facility!

THE MISSION

THE FACILITY

Find the clue you need to keep moving forward. The facility telephone operator won't be able to help you.

QUESTION 1/3

Cancel by Patient; Add "earlier appointment" in the cancellation comments.

Cancel by Clinic; Add "earlier appointment" in the cancellation comments.

When offering a patient an earlier appointment & the patient accepts, what action do you take on the original appointment?

QUESTION 2/3

#STAT#

#NLT#

A time-sensitive appointment will appear in the RTC request as what comment?

QUESTION 3/3

Cancel by Clinic

Cancel by Patient

When scheduling an appointment, you realized you selected the wrong negotiated date. You need to cancel and reschedule for the appropriate date. How do you cancel the original appointment?

THE facility

This is where YourIT tickets go to be forever transported into another dimension. Find the clue you need to keep moving forward.

QUESTION 1/3

Mental Health clinics require how many documented attempts to schedule?

Three

Two

Four

QUESTION 2/3

Which type of clinic allows for a disposition after one patient cancel/no-show?

VHA-designated routine urgency clinics

VHA-designated low risk clinics

VHA-designated non-necessary clinics

QUESTION 3/3

When a RTC request has been dispositioned in VS GUI due to failed minimum scheduling efforts, if the PID of the RTC has lapsed, what are your next steps as a scheduler?

Tell the patient to go back to the referring provider for a new RTC

Just create an APPT request in order to make the appointment.

Clinical review is required.

the FACILITY

This provider might be plotting to build a Frankenstein-like version of a VA employee. Let's just say "byeeeee." Find the clue you need to keep moving forward

QUESTION 1/3

For a RTC or VETERAN request, within how many days must the scheduler need to schedule or attempt to schedule the appointment?

3 business days

2 business days

2 calendar days

QUESTION 2/3

Whether a Veteran is 0% Service-Connected or 100% Service-Connected for a condition, if the Veteran is being seen for that rated condition, the appointment type must be:

Service-Connected

Compensation & Pension

Regular

QUESTION 3/3

If you are scheduling an appointment for a caregiver/spouse of a Veteran,, the Veteran will not be present, and the reason for visit is about the caregiver taking care of themselves, what is the correct appointment type to use?

Collateral in Veteran's record

Collateral in Collateral's record

Regular in Veteran's record

the FACILITY

This is where the old PCs go to be disintegrated. Don't expect help from this place. Find the clue you need to keep moving forward

QUESTION 1/3

Recall Reminder can be used as a holding list for requests that cannot be acted on in a timely manner.

False

True

QUESTION 2/3

PSDS or Patient Self-Referral Direct Scheduling is a process that allows the patient to schedule an initial appointment in an outpatient clinic without....

Without being registered or enrolled for VHA benefits/services

Without agreeing to the appointment date/time.

Without established patient eligibility

Without a clinician referral/consult.

QUESTION 3/3

Which of the following services is considered to be a Same-Day Service?

Being scheduled for a future appointment

Having a visit with a Nurse

All answers are correct

Getting an appointment later that day

the facility

It's dark down here. No wonder our hospital directories are always weirdly wrong. Find the clue you need to keep moving forward

QUESTION 1/3

Which of the following is an appropriate reason to cancel a consult in the CTB?

Cancel due to lack of scheduling staff

Cancel due to lack of provider availability

Cancel due to lack of capacity

Patient is established; follow-up appointment scheduled and/or RTC request ready for scheduling

QUESTION 2/3

Consults must be received (changed from pending to active) within how many days?

3 calendar days of the FED

3 business days of the FED

2 business days of the FED

2 calendar days of the FED

QUESTION 3/3

Consults that are Cancelled will be auto-discontinued at 90 calendar days from cancellation date. Locally sites can determine that this action occurs at 30 to 90 days from cancellation.

Jason Mamoa

True

False

START OVER?

You've escaped the facility!

Mission Complete

exit

back

You will lose progress

Are you sure you want to go out?

try again

You've destroyed the facility......

MISSION FAILED