Incomplete Notices

QUIZ

Handling & Processing of Incomplete Notices

question 1/5

How can an agent access incomplete notices in Exactix?

Navigate to 'Tickets' from the Home screen and click on 'Incompletes'

Visit 'sc811.com' and click on 'Incomplete Requests'

Access the 'Suspended' Tickets folder from the Home screen and click on 'Incomplete Tickets'

QUESTION 2/5

Why is it important to prioritize older tickets first in the 'Incompletes' folder?

Older tickets are less urgent

Older tickets are easier to process

Older tickets have been waiting the longest to be addressed

QUESTION 3/5

What defines an incomplete 'Voice' notice?

Originating in the Call Center without complete information during a live call

An emergency notice

Originating from the sc811.com website

QUESTION 4/5

How can agents view the oldest notices first in the 'Incompletes' folder?

Sort in descending order

Sort in ascending order by the 'Taken Date' header and select 'Sort Ascending'

Sort by ticket type

QUESTION 5/5

How can agents determine if a ticket is a 'Voice' notice eligible for voiding?

Ensure the ticket was created by a 'Local User' in the Call Center on the current day

Check the bottom row within the ‘Revisions’ tab for creation by a 'Local User' in the Call Center the previous day

Verify if the ticket originated from a ‘Remote User’ on the current day

Congratulations!

OH NO!

Wrong answer