Rachell's Coaching 14 - March

Really good job taking proper action and properly escalating the customer's concern. Next time, let's make sure we provide the customer with a timeframe to set the right expectations. Additionally, we want to set our interaction as follow-up to make sure we go back and provide an update. During the greeting let's also add the name of the brand. However, overall you did a great job assisting the customer, sounding polite and willing to help.

Good job providing the customer with accurate information. The response is properly adapted to the channel, and the tone sounds polite and professional. Let's make sure we add all relevant tags, and as a suggestion, we can inform the customer that they can pay to add the connectivity feature to their unit. Overall, you did a really good job handling this interaction.

Good job providing relevant information to the customer and providing a proper response to their concern. You did a good job making use of the available resources to answer their question in a timely and efficient manner. Next time, let's add relevant tags, such as "product inquiry.". Lastly, as a suggestion, if the customer mentions the condition of their cat, we want to address it to emotionally connect with them. However, overall, you did a really great job resolving this interaction.

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ID: 1207381

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3 interactions

Coaching