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Servicing Site Last one standing game
Nicole Ray
Created on March 14, 2024
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Transcript
LAST ONE STANDING
Servicing Site Edition!
START
QUESTION 01 OF 10
Which of these is not a way to pull up a mechant in servicing site?
Merchant Id Number
Service Code
Business Phone Number
QUESTION 01 OF 10
RIGHT!
NEXT QUESTION
QUESTION 02 OF 10
This is where you can search for your personal call logs you have entered.
Log Calls > Call Log List
Log Calls > RM Call Log
Log Calls > Merchant Call Log
QUESTION 02 OF 10
RIGHT!
NEXT QUESTION
QUESTION 03 OF 10
Where can you find the device or software a merchant is using to process payments?
Equipment or OMS
Batches
Merchant Summary
QUESTION 03 OF 10
RIGHT!
NEXT QUESTION
QUESTION 04 OF 10
Where can we see real time credit card processing information?
Merchant Finance
Batches
Billings
QUESTION 04 OF 10
RIGHT!
NEXT QUESTION
QUESTION 05 OF 10
Where might you find information from other teams about a specific merchant?
Merchant Summary
O/L Statement
Notes
QUESTION 05 OF 10
RIGHT!
NEXT QUESTION
QUESTION 06 OF 10
Where do you find what time zone a merchant is in?
Owner Information on the Merchant Detial Page
DBA Information on the Merchant Detail Page
Notes on the left hand side
QUESTION 06 OF 10
RIGHT!
Next Question
QUESTION 07 OF 10
Where would you find Level 2 Verification information?
In the merchant's contract found in documents
Security Verification on the left hand side
Merchant History on the left hand side
QUESTION 08 OF 10
RIGHT!
Next Question
QUESTION 08 OF 10
Where do we order kuckle buster paper, ink cartridges, and multi-sheet carbon based receipts?
Merchant Finance
Order in the supplies side tab
OMS
QUESTION 07 OF 10
RIGHT!
Next Question
QUESTION 09 OF 10
Where can you find out if a terminal has been sent to a merchant?
Tracking Numbers
Documents
Notes
QUESTION 09 OF 10
RIGHT!
Next Question
QUESTION 10 OF 10
wHERE CAN YOU FIND OUT WHO THE mERCHANT'S RM is?
The Selling Section of the Merchant Detial Page
In the Call Log Notes
In the Contract found in Documents
QUESTION 10 OF 10
RIGHT!
See rESULTS
RESULTS
CONGRATULATIONS!
0 CORRECT
1-4 CORRECT
5-9 CORRECT
10 CORRECT
OH NO!
TRY AGAIN
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0 CORRECT ANSWERS
Oh No! Let's Review and Try Again!
1-2 CORRECT ANSWERS
Nice Try! Better Luck Next TiME! Maybe You Should Review Your notes and feel free to ask questions!
3-4 CORRECT ANSWERS
Great Job! Let's Try for All 5 Next Time!
5 CORRECT ANSWERS
Way To Go!! Keep It Up!!!