TYPICAL IN STORE ITINERARY EN_

typical in-store itinerary: key moments

start

Defining the customer's search

Welcome (First minutes)

Orientation / introduction to guest ranges

Introduction of brands and store concept

welcome

If listening cannot take place immediately, schedule a session with the customer at a later date.

Listening session, discovery

Post-listening session Conversation & sales pitch

Listening session

Post-listening session

Departure after purchase

Payment

Departure after purchase

Recommendations after customer departure

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