Want to create interactive content? It’s easy in Genially!
TERMINATIONS
SEBL L&D Team
Created on March 13, 2024
Start designing with a free template
Discover more than 1500 professional designs like these:
Transcript
PRE LIVE TERMINATIONS ARE DEALT WITH BY THE SUPPORT TEAM CUSTOMERS ARE REQUIRED TO EMAIL IN TO CONFIRM THEY WISH TO TERMINATE ELECTRIC - CUSTOMERS PAY THE BP AMOUNT ON THEIR CONTACT MULTIPLIED BY 3 GAS - CUSTOMER IS TO PAY MONTHLY DD AMOUNT FROM DESM MULTIPLIED BY 3 ANY TERMINATION ENQUIRY RECEIVED WHEN THE SUPPLY HASN'T YET GONE LIVE WITH US, IS TO BE DIRECTED TO SUPPORT TEAMTERMINATIONS.BUSINESS@SMARTESTENERGY.COM
IF THERE IS DEBT ON THE ACCOUNT, WE MAY NOT RELEASE THE SUPPLY
POST LIVE TERMINATIONS ARE DEALT WITH BY THE CS TEAM IF A CUSTOMER WISHES TO END THEIR CONTRACT BEFORE THE AGREED END DATE, THEY CAN HOWEVER THEY ARE REQUIRED TO PAY THE REMAINDER OF THE CONTRACT - CLICK HERE TO FIND OUT HOW WE WORK THAT OUT WE CAN ARRANGE FOR AN AD-HOC INVOICE TO BE GENERATED FOR THIS ONCE THE FEE HAS BEEN PAID, THE RAG NOTES NEED TO BE UPDATED AND THE CUSTOMER IS FREE TO LEAVE
PRE LIVE AND POST LIVE
TERMINATIONS
BP BP AMOUNT MULTIPLIED BY NUMBER OF MONTHS LEFT ON CONTRACT (+VAT)
VDD AVERAGE BILL COST MULTIPLIED BY NUMBER OF MONTHS LEFT ON THE CONTRACT (+VAT)