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TERMINATIONS

PRE LIVE AND POST LIVE

POST LIVE TERMINATIONS ARE DEALT WITH BY THE CS TEAMIF A CUSTOMER WISHES TO END THEIR CONTRACT BEFORE THE AGREED END DATE, THEY CAN HOWEVER THEY ARE REQUIRED TO PAY THE REMAINDER OF THE CONTRACT - CLICK HERE TO FIND OUT HOW WE WORK THAT OUTWE CAN ARRANGE FOR AN AD-HOC INVOICE TO BE GENERATED FOR THISONCE THE FEE HAS BEEN PAID, THE RAG NOTES NEED TO BE UPDATED AND THE CUSTOMER IS FREE TO LEAVE

IF THERE IS DEBT ON THE ACCOUNT, WE MAY NOT RELEASE THE SUPPLY

PRE LIVE TERMINATIONS ARE DEALT WITH BY THE SUPPORT TEAMCUSTOMERS ARE REQUIRED TO EMAIL IN TO CONFIRM THEY WISH TO TERMINATEELECTRIC - CUSTOMERS PAY THE BP AMOUNT ON THEIR CONTACT MULTIPLIED BY 3GAS - CUSTOMER IS TO PAY MONTHLY DD AMOUNT FROM DESM MULTIPLIED BY 3ANY TERMINATION ENQUIRY RECEIVED WHEN THE SUPPLY HASN'T YET GONE LIVE WITH US, IS TO BE DIRECTED TO SUPPORT TEAMTERMINATIONS.BUSINESS@SMARTESTENERGY.COM

VDDAVERAGE BILL COST MULTIPLIED BY NUMBER OF MONTHS LEFT ON THE CONTRACT (+VAT)

BPBP AMOUNT MULTIPLIED BY NUMBER OF MONTHS LEFT ON CONTRACT (+VAT)