HGV Partner Training

Japan base members

Partner Training

• Cruises Tailored for Japanese market
• Cruise Ports Throughout Asia
• Featured Destinations and Itinerararies for the Japanese Market
• Website Run-through​
• Support – Contact Details

• Who is arrivia
• Hilton Legacy Program Benefits & Products
• HGV Hub Program Benefits & Products
• Why cruising?
• Benefits of Cruising
• Cruise Brands we work with
• Types of Cruises

Topics we will be covering

AGEnda

• Demonstrate knowledge of the Travel Services Products offered, allowing members to use their Points toward Cruises and other select Travel Products through arrivia​
• Be able to summarize insights into the Cruise industry and how they cater to the Japanese Market
• Illustrate how the member views these benefits through their HiltonGrandVacations.com website

Learning Objectives

Angeles, PH

Hanoi, VNM

Penang, MY

Gold Coast, AU

Mumbai, IN

Albufeira, PT

London, UK

Mexico City, MX

Scottsdale, AZ

Carlsbad, CA

Inbound call operations with nearly 3.5M calls handled annually globally in multiple languages.

PCI Level 1 certification ​and enterprise-level security across global operations.

Professionally trained service staff are dedicated to partner brands and responsibly represent each brand and culture​.

Multi-geography redundancy to ensure your members are not impacted when unforeseen events occur.

Founded in 1997 and introduced Cruise Exchange to the Vacation Owners industry.

In-house global fulfillment

BEST-IN-CLASSSERVICE Organization

Hilton Grand Vacation (Legacy)

Benefits and Products

• These members are vacation owners through Hilton Grand Vacations with a point based program to enjoy 150+ Member Resorts along with 7,000+ Hilton Properties worldwide.
• arrivia Provides the ability to book Cruise and Luxury Homes using their HGV points.
• arrivia has access to VOICE which is the HGV database to access Live Point balances​.

Can NOT be used to Cover Taxes, Insurance, and Fees​

Call Into Book Only -Great for personalized assistance in applying points to reservations​

Can be used as a partial payment in combination with cash or in Full​

Can cover 100% of the base fare using their points as a form of payment (not a discount)​

Tiers and Points Values

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Benefits & Products Offered

Hilton grand vacations hub

New upgraded benefit available to Hilton and The Club Owners providing them a new and improved way to use their HGV points toward travel services through Our Vacation Centre.

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tiers & Point Values

ENHANCED REDEMPTION

• Often referred to as 20/20, 30/30, 40/40​
• Designed for Select Cruise reservations ​
• Best Value for the members, Fulfillment attempts to offer these first!​
• Available options are Featured on their website!

Example

• Available with Travel Products (air and car) with no limitations on selected options​.
• Ability to use points to cover UP TO 20/30/40% of reservations base rate​
• Members are always responsible for Taxes and Fees​
• 100% Redemption windows based on select Tiers at the beginning of the year!

tiers & Point Values

INSTANT REDEMPTION

This is a one time a year benefit that can be redeemed outside of the 100% redemption window

Members must have enough points to cover the complete cruise fare.

Members can book one cabin per calendar year.

Exclusive for centum members and one of their favorite benefits

Centum Members can book a cruise covering 100% of the fare with their points at a ratio of $0.20 per point.

Centum annual travel benefit for cruise

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arrivia has partnerships with all the largest Guided Vacations companies across the industry​.

Products Serviced by arrivia

Guided VAcations (HGV hub Only)

Activities

Endless options for day trips or quick excursions and tours.

CAR

Increase your freedom while traveling by renting a car.

AIR

All the major airlines and itineraries available.

Air, Car & Activities (HGV hub Only)

Product Serviced by arrivia

Products Seviced by arrivia

Luxury Homes

High-end unique & beautiful accommodations worldwide​.

Los Angeles, CA

New York, NY

Hawaii

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Source: CLIA Cruise Traveler Sentiment, Perception, and Intent Survey (Dec 2022)

Statistics Do Not Lie...

In a recent survey, 44% of Asian consumers expressed interest in taking a cruise vacation in 2024.Of that 44%...

• 5% already booked a cruise holiday for future travel.​
• 39% are keen to book a cruise soon.

Why Cruise?

85% of travelers who have cruised will cruise again, 6% higher than pre-pandemic

video

Convinience

Unpack your things once!

All-Inclusive Packages

Plan your expenses with all-inclusive packages.

Multi Desination

Visit multiple destinatin in a single trip.

Benefits of Cruising

Culinary Experiences

Formal dining, specialty restaurants or casual buffets

Variety of Activities

Wide range of activities for every age

Enterntainment & Nightlife

Live shows, musical performances, theme parties, and more!

Family Friendly

Options for every family member

Cruise partner brands

Not all cruises are the same. Some cruises will suit some types of tourists better than others

types of cruises

RIVER Cruises

SMALL SHIP

OCEAN Cruises

• MSC Bellissima: 12 dining venues, 20+ bars featuring international and local cuisine.
• Multilingual Experience: Japanese, Chinese, and English announcements onboard.
• Japanese-speaking crew.
• Japanese focused experience.

• Diamond Princess: renowned as the best international ship in Japan.
• Bilingual Experience:
• Cultural offerings: japanese activities, food and beverages.
• Izumi Japanese Bath: the largest one at the sea

cruises tailored for japanese market

ASIA REGIONAL PORTS

Japan

Europe, Mediterranean

Hawaii

Middle East

featured Destinations & itineraries

For Japanese Market

www.travelservicesglobal.hiltongrandvacations.com

Toll Free: 0120 805-811Overseas: 03-6866-4900

CONTACT

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like!Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

HAWAII

• 7 Nights
• Norwegian Cruise Line - Pride of America​
• Ports: Honolulu, Kahului Maui (overnight), Hilo, Kailua Kona, Nawiliwili Kauai (overnight), Honolulu​

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like!Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

• arrivia does not sell these Max upgrades,
• arrivia provides Luxury Homes, Cruises, Guided Vacations, Car Rentals, Activities, and Air bookings benefits to the HGV Hub owners, leveraging their Points​.
• arrivia has access to VOICE which is the HGV database to access Live Point balances​.
• 2 Ways to use their points for different Values depending on the trip they are interested in taking​
• Enhanced Redemption ​
• Instant Redemption
• Centum Members get an annual 1 time cruise benefit

• Great for small or large Groups looking for all the comforts of home and MORE​
• All Locations have a Property Host to assist with any questions or needs while at the property​
• Homes could be on the beach, city center, or even in the Mountains​
• Properties are ready to enjoy already set up with fresh linens, towels and toiletries, cooking utensils and pantry basics​

MIDDLE EAST

• Emirates, Bahrain and Qatar
• 7 Nights
• MSC Cruises – MSC Virtuosa
• Ports: Dubai, Doha, Bahrain, Abu Dhabi, Sir Bani Yas Island, Dubai (overnight) ​

JAPAN

• Japan Explorer with Kumano Fireworks​
• 10 Nights
• Princess Cruises – Diamond Princess ​
• Ports of call: Tokyo (Yokohama), Shimizu (for Mt. Fuji), Kumano, Wakayama, Kochi, Jeju (Seogwipo), Nagasaki, Kagoshima, Tokyo (Yokohama)​

EUROPE, MEDITERRANEAN

• Mediterranean Rivieras
• 7 Nights
• Azamara Cruises – Azamara Pursuit
• Ports: Rome (Civitavecchia), Florence/Pisa (Livorno), Santa Margherita, Monte Carlo, Nice, Sanary-Sur-Mer, and Barcelona​

• Select from pre created itineraries or create your own custom experience!
• Group sizes can be from an intimate group of 6 to a larger group of 48 depending on preference .
• Designed for Instant Redemption Points so there is so much flexibility (no black out dates or selected Guided Vacations to choose from)