Chief swifties2

Step 1: Find a partner to play with Step 2: Select your Avatar and let your FIS client journey begin Step 3: Take turns to roll the dice and move forward on the squares marked X Step 4: Click on the X when you land to see if you have displayed Good or Bad behaviours and accept the consequence! Move up and down the arrows to collect or forfeit fantasy celebrate points along the way and add up as you go Step 5: Make it through the complete FIS client journey to the prize parcel to see what surprise awaits you!Tip: Hover over the different stages of the journey to learn more about what a FIS client journey looks like

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-50

+150

LOYALTY

SERV

+250

ACQUISITION

ICE

USE THE DICE!

CLIENT JOURNEY begins HERE

-100

CONSIDERATION

congratulations! !yOU are CLIENT CHAMPIONs!

meet fellow client champion CLARK HOWARD AND HEAR HIS IMPACT STORY

When our talent, processes and solutions SIMPLIFY and UNIFY, FIS can AMPLIFY our impact and value to clients.

CLIENTS ARE AT THE CENTER OF EVERYTHING WE DO!

Red flag

Fractured engagement

We chase the client on unpaid fees without using existing relationships to resolve issue.

Down the slide, you forfeit your points!

Red flag

Not my Problem

We close tickets without a path to resolution.

Go back one square!

Target behaviour

Own the Problem

We work together to resolve bugs and communicate to client.

Race ahead past 1 square!

Target behaviour

Continuing client engagement

We seek client feedback in workshops and integrate into delivery.

Race ahead, you won points!

Red flag

Poor internal collaboration

We work in silos requiring clients to repeat what they want and need.

Down the slide, you forfeit your points!

Red flag

Over Promise, Under Deliver

We promise client functionality not yet available.

Skip your next turn!

Target behaviour

Measure impact and plan for the future

We talk to our clients about the impact of our systems and how FIS can service their future needs.

Well done, you've reached the end of the journey!

Target behaviour

Setting colleagues up for success

We engage our colleagues by providing clear overview of the deal and client.

Race ahead, you won points!