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Chief swifties2
Thara Brooks
Created on March 6, 2024
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Transcript
Step 1: Find a partner to play with Step 2: Select your Avatar and let your FIS client journey begin Step 3: Take turns to roll the dice and move forward on the squares marked X Step 4: Click on the X when you land to see if you have displayed Good or Bad behaviours and accept the consequence! Move up and down the arrows to collect or forfeit fantasy celebrate points along the way and add up as you go Step 5: Make it through the complete FIS client journey to the prize parcel to see what surprise awaits you!Tip: Hover over the different stages of the journey to learn more about what a FIS client journey looks like
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ICE
SERV
ACQUISITION
-50
+150
+250
-100
LOYALTY
CONSIDERATION
CLIENT JOURNEY begins HERE
USE THE DICE!
meet fellow client champion CLARK HOWARD AND HEAR HIS IMPACT STORY
congratulations! !yOU are CLIENT CHAMPIONs!
When our talent, processes and solutions SIMPLIFY and UNIFY, FIS can AMPLIFY our impact and value to clients.
CLIENTS ARE AT THE CENTER OF EVERYTHING WE DO!
Down the slide, you forfeit your points!
We chase the client on unpaid fees without using existing relationships to resolve issue.
Red flag
Fractured engagement
Go back one square!
We close tickets without a path to resolution.
Red flag
Not my Problem
Race ahead past 1 square!
We work together to resolve bugs and communicate to client.
Target behaviour
Own the Problem
Race ahead, you won points!
We seek client feedback in workshops and integrate into delivery.
Target behaviour
Continuing client engagement
Down the slide, you forfeit your points!
We work in silos requiring clients to repeat what they want and need.
Red flag
Poor internal collaboration
Skip your next turn!
We promise client functionality not yet available.
Red flag
Over Promise, Under Deliver
Well done, you've reached the end of the journey!
We talk to our clients about the impact of our systems and how FIS can service their future needs.
Target behaviour
Measure impact and plan for the future
Race ahead, you won points!
We engage our colleagues by providing clear overview of the deal and client.