Want to create interactive content? It’s easy in Genially!

Get started free

Chief swifties2

Thara Brooks

Created on March 6, 2024

Start designing with a free template

Discover more than 1500 professional designs like these:

Transcript

Step 1: Find a partner to play with Step 2: Select your Avatar and let your FIS client journey begin Step 3: Take turns to roll the dice and move forward on the squares marked X Step 4: Click on the X when you land to see if you have displayed Good or Bad behaviours and accept the consequence! Move up and down the arrows to collect or forfeit fantasy celebrate points along the way and add up as you go Step 5: Make it through the complete FIS client journey to the prize parcel to see what surprise awaits you!Tip: Hover over the different stages of the journey to learn more about what a FIS client journey looks like

  • Bulleted list
  • Bulleted list

drag an avatar

ICE

SERV

ACQUISITION

-50

+150

+250

-100

LOYALTY

CONSIDERATION

CLIENT JOURNEY begins HERE

USE THE DICE!

meet fellow client champion CLARK HOWARD AND HEAR HIS IMPACT STORY

congratulations! !yOU are CLIENT CHAMPIONs!

When our talent, processes and solutions SIMPLIFY and UNIFY, FIS can AMPLIFY our impact and value to clients.

CLIENTS ARE AT THE CENTER OF EVERYTHING WE DO!

Down the slide, you forfeit your points!

We chase the client on unpaid fees without using existing relationships to resolve issue.

Red flag

Fractured engagement

Go back one square!

We close tickets without a path to resolution.

Red flag

Not my Problem

Race ahead past 1 square!

We work together to resolve bugs and communicate to client.

Target behaviour

Own the Problem

Race ahead, you won points!

We seek client feedback in workshops and integrate into delivery.

Target behaviour

Continuing client engagement

Down the slide, you forfeit your points!

We work in silos requiring clients to repeat what they want and need.

Red flag

Poor internal collaboration

Skip your next turn!

We promise client functionality not yet available.

Red flag

Over Promise, Under Deliver

Well done, you've reached the end of the journey!

We talk to our clients about the impact of our systems and how FIS can service their future needs.

Target behaviour

Measure impact and plan for the future

Race ahead, you won points!

We engage our colleagues by providing clear overview of the deal and client.

Target behaviour

Setting colleagues up for success