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Step 1: Find a partner to play withStep 2: Select your Avatar and let your FIS client journey beginStep 3: Take turns to roll the dice and move forward on the squares marked X Step 4: Click on the X when you land to see if you have displayed Good or Bad behaviours and accept the consequence! Move up and down the arrows to collect or forfeit fantasy celebrate points along the way and add up as you goStep 5: Make it through the complete FIS client journey to the prize parcel to see what surprise awaits you!Tip: Hover over the different stages of the journey to learn more about what a FIS client journey looks like

USE THE DICE!

CLIENT JOURNEY begins HERE

CONSIDERATION

The potential client is aware of FIS and our services that could fit their needs. During this stage, prospects weigh their options and evaluate our services against our competition. They will be digging deep into our brand, references and NPS scores.

LOYALTY

FIS is committed to providing excellent client service. As engaged clients reap benefits, they continue to invest in other solutions and services. This in turn improves our NPS scores and client referenceability.

X

X

-100

X

+250

X

+150

X

X

-50

ACQUISITION

A potential client reaches this stage when they have all the information they need to decide whether FIS can meet their needs within their determined budget and scope.

X

SERV

Our clients expect quality implementation and delivery of solutions and services they have purchased. On-time and on-budget are important benchmarks for successful projects. Client satisfaction is driven by proactive customer support.

ICE

X

drag an avatar

test test test

The work isn't done yet! Win as One Team! It's time to collaborate. Cheer on your partner to reach the end. Don't forget to track your fantasy celebrate points on the way. Click on the prize parcel if you've collected at least 250 points in total.

CLIENTS ARE AT THE CENTER OF EVERYTHING WE DO!

When our talent, processes and solutions SIMPLIFY and UNIFY, FIS can AMPLIFY our impact and value to clients.

congratulations! !yOU are CLIENT CHAMPIONs!

meet fellow client champion CLARK HOWARD AND HEAR HIS IMPACT STORY

Fractured engagement

Red flag

We chase the client on unpaid fees without using existing relationships to resolve issue.

Down the slide, you forfeit your points!

Not my Problem

Red flag

We close tickets without a path to resolution.

Go back one square!

Own the Problem

Target behaviour

We work together to resolve bugs and communicate to client.

Race ahead past 1 square!

Continuing client engagement

Target behaviour

We seek client feedback in workshops and integrate into delivery.

Race ahead, you won points!

Poor internal collaboration

Red flag

We work in silos requiring clients to repeat what they want and need.

Down the slide, you forfeit your points!

Over Promise, Under Deliver

Red flag

We promise client functionality not yet available.

Skip your next turn!

Measure impact and plan for the future

Target behaviour

We talk to our clients about the impact of our systems and how FIS can service their future needs.

Well done, you've reached the end of the journey!

Setting colleagues up for success

Target behaviour

We engage our colleagues by providing clear overview of the deal and client.

Race ahead, you won points!