Book a Workshop - Page (FE)

2 1 Day In-person Workshop

Driving your Aftersales Business

If you are interested in booking onto an in-person or virtual workshop please speak to your line manager who will be able to nominate you on your chosen course. To find out more infomation about the workshops we offer click the 'READ MORE' button below.

4 Day In-person Workshop

New Managers Residential

2 hr Virtual Workshop

Delivering Exceptional Inductions

2 hr Virtual Workshop

Hiring for Success

2 Day In-person Workshop

The Art of Hosting

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3 hr Virtual Workshop

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Welcome Call

Aim Hiring the right people is integral for managers wanting to build a team of successful colleagues. This two hour virtual workshop will support hiring managers recruit colleagues based on the WoSG's values and purpose that align to the WoSG's recruitment criteria.Objectives

• Describe the current recruitment climate and its challenges within the WoSG
• Outline the attributes, skills and behaviours the WoSG seeks when recruiting
• Give examples of the benefits of successful recruitment and summarise how to deliver an exceptional WoSG interview experience
• Determine the most suitable candidates to take forward following CV shortlisting
• Complete a telephone and face to face interviews using the current recruitment resources
• Assess candidates against the WoSG criteria and provide a justified recruitment decision

Course Duration 2hr Virtual Workshop Intended Audience Hiring managers Pre-work This will be a very interactive workshop, so to prepare yourself please follow the below points:

• Have an understanding of the tools and resources used for recruitment.
• Have your smart phone at the ready! You will need this to take part in the interactive quiz.
• Ensure you join the call on a laptop/surface. You will be asked to watch videos & view documents using a laptop/surface will make this a lot easier.
• Print the CV's, telephone and interview assessment forms and be prepared to complete these during the session.

Hiring for Success

AimBy attending this workshop you will be provided with the necessary skills and knowledge to drive your aftersales business in your showroom/boutique.ObjectivesAnalyse the key areas that measure the success of your Aftersales businessDemonstrate the Xenia moments that should be applied to your client’s Aftersales journeyIdentify the best methods for regular communication with your clientsDetail the Service Centre process and how this can support in delivering a Xenia Aftersales experienceCourse Duration1 Day In-Person Workshop Intended Audience(Please note colleagues attending must be within their first 12 months with the business)

• Showroom/Boutique Manager
• Operations Manager
• Admin/Aftercare Manager

Pre-Work

• Have three learning goals agreed upon with your manager and bring these along to the training day

Driving your Aftersales Business

Aim By attending this workshop new colleagues will be provided with the tools and confidence to successfully bring Xenia to life in their working day, supporting them in wowing their clients. Objectives

• Articulate the Xenia pillars and standards.
• Understand how these behaviours drive excellent client experience.
• Understand and implement ways to manage your attitude and how this affects your working day.
• Define the key parts of the client journey.
• Understand and demonstrate the key behaviours to use with your clients.
• Determine and implement the best techniques from the Art of Hosting to enhance your interactions with clients.

Course Duration 2 Day In-Person WorkshopIntended Audience All colleagues from their ninth to sixteenth week Pre-work

• Familiarise yourself with the core client experience standards from our Xenia client experience survey.
• Observe how your colleagues host their clients and bring Xenia to life.
• Look at the wow section of Workplace.

The Art of Hosting

Aim By attending this workshop new colleagues will be welcomed to the group and helped to feel secure and motivated to make a difference with knowledge about the group, our values and Xenia. Objectives

• Explore the history of the Watches of Switzerland Group and the brands that form the group.
• Discover the purpose and values of the group.
• Understand the Xenia service standards.

Duration These are 3 hour sessions running from 2pm-5pm on specific dates only Intended Audience For all new colleagues within their first four weeks with the business Pre-work

• Familiarise yourself with the company structure for your fascia and area.
• Complete the induction eLearning module: “Welcome to the Watches of Switzerland Group”.
• Observe how your colleagues host their clients and bring Xenia to life.

Welcome Call

Aim By attending the New Manager's residential induction you will build relationships with our support teams and build confidence in our retail management teams. Objectives

• Spend time with directors & Senior Management from our support departments and gain an understanding of their roles and how they support you and your team.
• Meet other new managers and build relationships and networks.
• Attend a welcome dinner on Tuesday evening with a retail director.
• Learn from the experts in their fields.

Course Duration 4 Day Residential Programme - Carlton Park Leicester Indented Audience New Showroom/Boutique Managers Pre-work

• Be familiar with the corporate departments and how they support the overall business

New Managers Residential

Aim The first 90 days in a new role are crutial for supporting success and colleague engagement. This two hour virtual workshop will support all colleages and managers who are inducting a new colleague based on the WoSG's values and purpose that align to the WoSG's induction criteria. Objectives

• Describe the impact of delivering an exceptional induction for all new colleagues
• Identify where to locate the WoSG’s induction resources and how to use them
• Outline the priorities of the inducting manager when planning, delivering and reviewing a colleague's induction
• Determine and design a colleagues first two-week induction plan
• Explain the importance of learning in the flow of work using the 70/20/10 model

Course Duration 2hr Virtual Workshop Intended Audience Colleagues and Managers supporting inductions Pre-Work This will be a very interactive workshop, so to prepare yourself please follow the below points:

• Have an understanding of the tools and resources used for inducting new colleagues.
• Have your smart phone at the ready! You will need this to take part in the interactive quiz.
• Ensure you join the call on a laptop/surface and in an enviroment that allows you to contribute to the workshop.

Delivering Exceptional Inductions