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Customer Success Manager
Rob Codd
Created on February 25, 2024
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Transcript
Customer Success Manager
Index
The product I last purchased?
What made me make this purchase?
How does this purchase benefit me?
Tes products and making sure customers use them?
Apple MacBook Air
What made me make this purchase?
Convience
Security
Identity
Need
- Admin work for my sports management roles outside of work -Old Laptop not fit for purpose
- Light weight - connects to other owned Apple products
- Face and finger print idenification - Apple Watch Security
Trusted and reliable brand
How does this purchase benefit me?
Product reliablity
Compatability across all devices
Portablility
Tes Benefits
-Cross product funationality - 'Hand off' feature, so I can transfer between phone, Mac and Ipad
Trusted brand increases product reliablity for the long term.
Reduction in cost due to work benefits!
Light weight Easy to carry
Tes products and making sure customers use them?
Using Provision Map/Class Charts as an example
Engagement
Support
Retention
Training
By delivering high quality service, Churn will be low
Checking in to see how they are getting on and recognise success/barriers
Deliver high quality service that reinforces the strength of the products
Delivering high quality training based around their need