Copy - Communication

It's what everybody is talking about...

Communication

Effective

Effective communication is the process of exchanging ideas, thoughts, opinions, knowledge, and data so that the message is received and understood with clarity and purpose.

Listening

Visual

Written

Non Verbal

Verbal

Effective Communication includes...

You can increase the effectiveness of your communications by being polite and showing your audience that you respect them.

it’s important to give the recipient all of the information they need to follow your line of reasoning and to reach the same conclusions you have.

If the given information is not correctly conveyed, the sender will lose reliability.

It’s important to be clear about the purpose of the message you’re delivering. The recipient should be made aware of why they are receiving the message and what you’re trying to achieve by delivering it.

Courteous

Complete

Correct

Clear

Stick to the point and keep your messages short and simple. The more you say, the more risk there is of confusion.

Concise

For Communication to be effective, it must be:

• Manage employees and build teams

• Grow your organization more rapidly and retain employees

• Benefit from enhanced creativity and innovation

• Become a better public speaker

• Build strong relationships and attract more opportunities for you or your organization

• Better problem–solving and conflict resolution skills

• Improved social, emotional, and mental health

• New bonds based on trust and transparency

The benefits of effective communication can include:

To name a few...

• Improved social, emotional, and mental health

• Deeper connections with people you care about

• New bonds based on trust and transparency

• Better problem–solving and conflict resolution skills

Effective communication can also have a positive effect on your personal life...

How to improve your communication Skills

• Determine who your audience is
• What do they have in common?
• Where do they differ?
• What level of knowledge do they have on the topic?

• Consider what is on their minds
• Put yourself in their shoes
• Ask yourself what they need to know about most and how it specifically relates to them

• Remember your core messages
• Make sure you are clearly and effectively incorporating them into your communication
• Whilst packaging them in a way that will best meet your audience where they are

• Be engaging!
• Effective communication is more than just passing along information
• Effective communication should inform, engage, and inspire listeners or readers

Consider your Audience

• Read messages
• Gauge whether there are frustrations with worload or issues/conflicts
• Act accordingly by resetting priorities or resolving issues
• Let your team know their voices are heard

If you are a Team Leader:

• Take adavntage of feedback forms
• Act on learner feedback
• Speak to learners indivudally to discuss invidual needs or concerns
• Give plenty of opportunities to ask questions

If you are a Trainer:

Practise Active Listening

Communication is 55 percent non-verbal, 38 percent vocal and 7 percent words, according to Albert Mehrabian, a researcher who pioneered studies on body language. Up to 93 percent of communication, then, does not involve what you are actually saying. Positive body language is open. Your posture is upright and receptive, you lean in when speaking or listening, and nod encouragingly.

55%

38%

Body language is important

Make your message as clear as possible

Stick to the point

Don't use 10 words if you can use 5

Is your message casual enough for a teams message, or, would a formal email be more efficient and thorough? By considering your audience, practicing active listening, clarifying your communication, and choosing the right medium or environment, you are well on your way to exercising communication effectiveness.

Use the right medium or platform

Thank you!

- Group D