Basic interactive presentation
Oualid Gnaoui
Created on February 8, 2024
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Transcript
Service Power
Chasing Repair
Start
How to Interact with the slide
Whenever you see a Make sure to click on it before going to another slideThis is an interractive course, clicking on the highlight circles will guide you through your learning!Clicking on will take you to the next pageIn case you are lost, you can click on the on the top left Corner
The Second Part of The Course
We have already Covered the Repair Booking Now let's see what we would do if the customer was to call us to track a repairLet's Begin
You can either search that up using the Call NumberOr any Details the customer has at his dispoal
Now we will go over to the Existing Call TAB
You can sometimes find some very usefull details in the notes section, this could be left by the People working on the Repair
You can see all the details within the Job including the details you entered when booking the repairWe will see how to read the Repair Status in the next slide
All you need to do is click on the Repair Section in Browse Pannel and then SP Status Code
Understanding the Status of a Repair
Make sure to let the customer Know and leave him with an Update, by checking both the Status and Notes left by the Servicers
It should look something Like this
Thank you
Restart