DLG HR Sprint Answers ii

Underwater Treasure Salvage Insurance Adjuster

Counter Fraud Claims Handler

Customer Advisor

Marketing

Finance

Catastrophe Risk Analyst

Policy Jargon Translator

Technology

Pricing Practitioner

Human Resources

Claims Handler

Job Description I

Job Description H

Underwriting Specialist

Job Description G

Job Description E

Job Description F

Job Description D

Job Description C

Job Description B

Job Description A

Did you guess correctly?

Human Resources

• I support cash management in DLG, ensuring all money is paid on a timely basis, and all cash is appropriately allocated.
• I ensure that payments are authorised and monthly payments are made on time.
• I provide effective financial controls through regular monitoring of all reconciliations and the payment and receipt processes behind them.

What I do:

I work in the Pricing and Underwriting team across our insurance products, focusing on whether we're charging the right price for any given insurance risk.

Job Description C

• I help improve Direct Line’s pricing and underwriting performance and longer-term capability.
• I provide decision-making guidance through the use of data analytics to develop innovative solutions to often challenging problems.
• I support the development, testing and calibration of pricing tools.

What I do:

• I handle enquiries, provide quotes, help with renewals, make policy amendments.
• I support customers to make informed decisions and find an insurance product that is right for them.
• I work to targets to achieve team and individual goals.

What I do:

I work with a group of experts who ensure that DLG is able to write the right risks at the right price. I use my technical experience to ensure DLG is operating safely and in line with regulations.

Job Description E

Along with colleagues, I am responsible for recruiting, developing and ensuring the wellbeing of my colleagues. My department focuses on Recruitment, Talent and Learning & Development.

Job Description H

• I design and run applications that support our business and provide technical support.
• I create new computer systems, networks and applications to support our business.
• I maintain and troubleshoot any issues with our technology systems, applications and architecture to ensure maximum uptime for my colleagues and our customers.

What I do:

I take responsibility for the end-to-end claims process, providing excellent customer service to support our customers at a time of need.

Job Description A

• Specialise in insuring and evaluating claims related to underwater treasure recovery operations.
• Investigate the legitimacy and value of reported sunken treasure discoveries.
• Collaborate with marine archaeologists and salvage teams to verify claims.
• Determine insurance payouts for successfully recovered treasures.
• Assess the historical and cultural significance of artefacts to calculate their worth.

What I do:

• Simplify complex insurance policy language into plain, easy-to-understand terms for policyholders.
• Act as a bridge between customers and insurance agents, explaining coverage and exclusions.
• Create user-friendly documents and guides to enhance policyholder comprehension.
• Assist in resolving disputes and clarifying claims-related questions.
• Ensure policy documents comply with legal and regulatory requirements.

What I do:

I deliver benefits to DLG by identifying and investigating insurance fraud and undertaking investigations to validate or find evidence for concerns.

Job Description D

• I make sure all cases adhere to legislation and risk regulations.
• I keep customers updated regularly throughout an investigation.
• I help prevent fraud whilst treating our customers fairly.
• I prevent and detect insurance fraud, and manage potential outcomes.
• I control the cost of investigations by identifying threats and leakage.
• I provide advice, guidance and direction across DLG departments to maximise fraud detection opportunities.

What I do:

• Based on the DLG’s business strategy and priorities, I put a broad range of talent programmes in place, such as talent pipelining, workforce planning, D&I and wellbeing.
• I partner with hiring managers on recruitment strategy, strategic sourcing, candidate management and selection.
• I help identify and attract candidates to our open positions and help plan for future talent needs.
• I help ensure my colleagues have the skills required to do their jobs efficiently and effectively.

What I do:

I help look at customer demand today and in the future. I focus on understanding and meeting customer needs, shaping our brands, marketing strategies, advertising, customer experience and propositions.

Job Description I

I am responsible for ensuring that DLG financial results are produced and financial processes are regularly reviewed following minimum standards and best practices.

Job Description F

• Based on market research, I define our target audiences and develop deep customer insights to help shape our brand positioning strategies.
• I help promote our products and services through compelling and effective promotional and communications campaigns designed to attract customers to DLG across both online and traditional media.
• I am constantly analysing data to ensure my campaigns are optimised and delivering a return on investment.

What I do:

• I manage the claims process from first notification to settlement, making decisions as to the extent and validity of a claim, and looking for any potentially fraudulent activity.

• I communicate by phone, email and text to coordinate services that may be required by policyholders following an accident or incident.

What I do:

• I handle referrals, approvals and policy wordings but also areas around new products, distribution opportunities or new and emerging risks.
• I draw upon my technical, analytical and underwriting skills and my understanding of pricing to work in partnership with my pricing colleagues.
• I have oversight of a specific product area in our insurance book.
• I help shape thinking on future risks and opportunities.

What I do:

• Assess potential catastrophic events and their impact on insurance portfolios.
• Develop models to predict and analyse natural disasters like earthquakes, hurricanes, and wildfires.
• Collaborate with underwriters to determine risk premiums and policy terms.
• Provide data-driven insights to help insurance companies prepare for and mitigate catastrophic losses.
• Stay updated on climate change and emerging risks affecting the insurance industry.

What I do:

I help implement our digital transformation strategy, designing and implementing customer-focused solutions that will enable growth and innovation at DLG.

Job Description G

I am passionate about providing customers with an expert and personal experience. I help customers understand our products so that they can make the right decisions based on their insurance needs.

Job description B