OLD - How Gladly Authentication Works

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Use the clickable icons to progress through the demonstration.

How Glady Authentication Works

Ideal Path

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Choose a potential path to see how Gladly can provide authentication.

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Depending on the amount of information that Gladly has about a user, it can provide varying degrees of authentication.

Gladly Authentication

Ideal Path

Click Let's Chat to see how this plays out.

Choose New PATH

Great, you've chosen the ideal path where a user will be authenticated smoothly and easily.

Ideal Path

See the Agent experience

Ideal Path

In the Ideal Path, the customer is already logged in on the website. Gladly has the necessary information about the user to fully authenticate them.

Choose New PATH

Threads are directly connected to the Customer Profile, so Sidekick is able to respond to the Customer with information from their account.

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Click through the interactive icons to see how a Thread develops with a Customer.

Sidekick in action

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A Thread has Sub-Actions that help steer the Conversation down a relevant path, keeping the Customer engaged and feeling acknowledged.

Click through the interactive icons to see how a Thread develops with a Customer.

Sidekick in action

The generative AI paired with Threads ensures that Sidekick can quickly pivot to new Contact reasons with its new, unique sets of actions.

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Click through the interactive icons to see how a Thread develops with a Customer.

Sidekick in action

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That's it!

Threads keep the Sidekick experience delightful for Customers by taking the same actions as would an Agent while providing the same personalized support.

Click through the interactive icons to see how a Thread develops with a Customer.

Sidekick in action

The Agent sees the Customer has sent a trusted message. This is indicated by the Trusted message icon above the Chat text.