Essential Learning Unit

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STEPS

Support Training Essentials for Professional Success

A comprehensive course designed to equip individuals entering the support work field with the essential knowledge, skills, and attitudes necessary for success in their roles.

CONTENT

Unit 4 Self Care & Resilience

Unit 4

Quiz

Unit 3 Case Management & Support Notes

Unit 3

Client Centred Care and Safeguarding

Unit 2

Foundations of Support Work

Unit 1

Training Aim & Objectives

Objectives

AIM

To provide participants with the foundations and attitudes needed to excel in the dynamic and rewarding field of support work.

COURSE OUTCOME:

By the end of the course, participants will be well-prepared to fulfill the role of a housing support worker, demonstrating competence in providing comprehensive support within your role.

To equip housing support workers with the knowledge, skills, and ethical considerations necessary to provide effective and compassionate support for adults facing homelessness with complex needs within supported accommodation.

Objectives

During this course you will learn to:

• Understanding of the roles and responsibilities of support workers.
• The importance of tenant-centred care , safeguarding and regulations.
• Deliver comprehensive support to tenants and maintain accurate support notes in compliance to RP and Birmingham City Council standards.
• Property management including daily checks, reporting, and tenant housing matrix
• Time management, self care and resilience.

- Unknown author

'Helping one person might not change the whole world, but it could change the world for one person.'

WHAT'S YOUR WHY?

FOUNDATIONS OF SUPPORT WORK

Unit 1

FOUNDATIONS OF SUPPORT WORK

Unit 1

Role & Responsibiity

Unit 1 - Foundations of Support Work

Understanding of the roles and responsibilities of support workers

Definition of the Support Worker

Support workers typically seek to build rapport or a good relationship with service users at the same time as offering practical assistance in fulfilling the goal of increased or sustained independence. They may also act as a bridge between professionals and service users, facilitating better communication. Tasks performed will depend on the specific type of support worker under consideration and the wishes and needs of the person they support, and may range from personal care, healthcare, community participation, assistance in rehabilitation and advocacy

Support workers play a pivotal role in ensuring the well-being and safety of tenants. Their responsibilities encompass various tasks, starting with conducting thorough assessments to identify the individual needs and potential risks. Thr role involves scheduling and delivering tailored weekly support sessions and welfare checks to each tenant's support plan. There is a need to facilitate independence for tenants ranging from providing assistance with daily activities, medication management, to emotional support. Collaboration with healthcare professionals, next of kin, community resources and other provisions, is essential for effective care coordination. Support workers are required to maintain accurate documentation of support provided and participate in ongoing training to enhance their skills and uphold ethical standards in all interactions. Overall, their role is centered on promoting independence, dignity, and quality of life for those they serve.

Define the concept of supported accommodation and its purpose in addressing homelessness and complex needs

Unit 1 - Foundations of Support Work

72,320 households in England became homeless or were at imminent risk of becoming homeless, including 25,570 families with children – an 8% rise. In Birmingham more than 600 households every week are turning to the City Council because they are on the verge of becoming homeless.

Unit 1 - Foundations of Support Work

Identifying and Address Complex Needs

There are many different types of homelessness. What are they? What challenges does the individual face in each situation?

Primary homelessness refers to individuals who do not have a stable place to live, such as those living on the streets, in parks, or in makeshift sheltersChallenges: Lack of basic necessities, Exposure to elements, Safety concerns, Social isolation. Secondary homelessness refers to individuals who intermittently stay in emergency shelters or temporary accommodations due to the absence of stable housing. Challenges: Lack of stability, Limited privacy and autonomy, Inadequate support. Tertiary homelessness refers to individuals who are housed in institutions such as hospitals, psychiatric facilities, or correctional facilities but lack stable housing upon discharge. Challenges: Transition challenges, Risk of recidivism, Lack of continuity of care. Hidden homelessness refers to individuals who do not have a permanent place to live but are not readily visible in public spaces, such as sof surfing. Challenges: Couch surfing, Living in insecure housing, Limited access to support. Chronically homeless individuals experience long-term homelessness, often coupled with complex challenges such as mental illness, substance abuse, or physical disabilities. Challenges: Multiple barriers to housing, Complex needs, High risk of morbidity and mortality. Situational homelessness refers to individuals who experience homelessness due to a specific crisis or event, such as job loss, eviction, or domestic violence. Challenges: Displacement.

Unit 1 - Foundations of Support Work

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Active listening is a foundational skill for effective communication. It involves fully concentrating on what is being said, understanding the message, and responding thoughtfully. Here's how support workers can develop active listening skills:

• Pay Attention
• Show Empathy
• Use Nonverbal Cues
• Reflective Listening
• Avoid Interrupting

Enhancing Verbal Communication: Verbal communication is essential for conveying information clearly and effectively. Here are some strategies to enhance verbal communication skills: Speak Clearly and Concisely Be Respectful Ask Open-Ended Questions Listen Actively Provide Feedback

Unit 1 - Foundations of Support Work

Build Effective Communication and Relationship Skills (activity) empathy vs sympathy

Effective listening skills enables you to:

• Gain valuable insights
• Facilitate open communication
• Build relationships
• Provide comprehensive support plans

Unit 1 - Foundations of Support Work

Build Effective Communication and Relationship Skills (activity) empathy vs sympathy

Listening Activity: Practising Empathetic Listening in Pairs

- John Powell

'Communication works for those who work at it.'

Unit 1 - Foundations of Support Work

Identifying Risks:

Identifying Risks / Risk Assessment

Identifying risks is crucial for ensuring the safety and well-being of residents in supported accommodation. Here's how support workers can identify risks and why this is important:

• Observation and Assessment
• Client History and Documentation
• Communication with Tenants
• Collaboration with Colleagues and External Agencies

Why do we identify risks?

Unit 2 - Client Centred Care and Safeguarding

Adult Safeguarding Principles and Practices

Definition of Adult Safeguarding: Define adult safeguarding and explain its importance in protecting vulnerable adults from abuse, neglect, and harm. Types of Abuseinclude; including physical, emotional, financial, and sexual abuse,

Reporting Procedures: Always report suspected abuse or safeguarding concerns to relevant authorities. You have duty of care to safeguard vulnerable adults. Multi-Agency Collaboration: Engage in multi-agency collaboration if necessary to safeguarding vulnerable adults, including local authorities, healthcare providers, and social services, mental health teams, adult support workers, probabtion officers and CGL.

Unit 2 - Client Centred Care and Safeguarding

Adult Safeguarding Principles and Practices

https://realsafeguardingstories.com/story/lucys-story-protecting-a-vulnerable-adult-from-sexual-abuse-who-claims-consent/

Unit 2 - Client Centred Care and Safeguarding

Adult Safeguarding Principles and Practices

Adult safeguarding is the process of protecting vulnerable adults from abuse, neglect, and harm, while promoting their well-being and ensuring their rights and dignity are upheld. Homeless individuals have legal rights to access temporary accommodation and support services. The Housing Act 1996 imposes a duty on local authorities to provide assistance to individuals who are homeless or threatened with homelessness. Anti-discrimination laws, such as the Equality Act 2010, play a crucial role in safeguarding the rights of homeless individuals. Homeless individuals are entitled to access healthcare, education, and social services, regardless of their housing status, according to the Care Act 2014 and other such legislation. Other relevent legislation include: Welfare Reform Act 2012: This act introduced significant changes to the welfare system, including reforms to housing benefit and the introduction of Universal Credit. Human Rights Act 1998: This legislation incorporates the rights and freedoms set out in the European Convention on Human Rights into UK law. It includes protections for individuals' rights to life, freedom from torture and inhuman or degrading treatment, and the right to respect for private and family life, all of which can be relevant to homeless individuals.

Unit 3 -Case Management & Support Notes

Completing the support files

Time Management

Time management is crucial in the support role, ensuring effective balance between tenant contact and administrative tasks. Support workers can optimize their time by prioritizing urgent tenant needs while allocating specific time slots for administrative duties. Utilizing tools like scheduling software and setting reminders can aid in task organization. Regularly reviewing and updating support notes promptly after interactions ensures accuracy and timely documentation. Efficient time management ensures consistent support delivery while maintaining essential administrative responsibilities.

Accurate Support Notes

WCreating accurate weekly support notes is essential for evidencing provided support and aligning with the support plan and risk assessment. Support workers should detail specific interactions with tenants, noting interventions made to address identified support needs and risks. Cross-referencing notes with the support plan ensures alignment with agreed-upon goals and objectives. Including observations of tenant progress or challenges encountered further strengthens documentation. Regular review and updates ensure accuracy and relevance, facilitating informed decision-making and continuous improvement in support provision.

Unit 3 -Case Management & Support Notes

Completing the support files

COMPLETING SUPPORT FOLDERS

Question 1/5

Question 2/5

Question 3/5

Explain the importance of early intervention in addressing identified risks and support needs.

Question 5/5

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Explain the importance of early intervention in addressing identified risks and support needs.

Question 5/5

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