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Who wants to be the C-Factor champion?
Nelson Vanneri
Created on January 31, 2024
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Transcript
5 Steps to Customer Excellence
START
GOODLUCK!
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Priming
Empathy Gap
Ambiguity aversion
Authority Bias
The road is blocked, you still proceed to pass by that road. Consequently, the cop catches you for entering a no entry road and insists you do not use this route. Under which category of c-factor does the cop fall?
WRONG!
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START OVER?
RIGHT!
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Empathy Gap
Ambiguity aversion
Authority Bias
Power of because
When one of your team members is unwell, is experiencing vomiting and unable to eat, you offer to purchase a lemon soda for them. Which C-factor category would you fall under?
WRONG!
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START OVER?
RIGHT!
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Power of because
Ambiguity aversion
Authority bias
Empathy Gap
You visit a hospital for a doctor’s appointment. The nurse asks the patient to wait for2 hours as the doctor is attending an urgent operation. Under which C-factor does the patient fall?
WRONG!
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START OVER?
RIGHT!
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Anchoring
Power of because
Ambiguity aversion
Concretisation
You’re in the queue to buy some medicines when a pregnant lady requests you if she can go ahead and buy her medicines. You ask her why she wants to go ahead. She tells you she’s pregnant and can’t stand for long periods of time. Under what category does this pregnant lady fall, given the C-factor?
WRONG!
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START OVER?
RIGHT!
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Empathy Gap
Ambiguity aversion
Power of because
Concretisation
You're planning to buy a house and your agent shows you a property that is close to the airport. However, this is not the requirement you have. Instead, you need a place with nearby markets and public transportation. Which C-factor do you fall into?
WRONG!
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START OVER?
RIGHT!
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Wrong answer
Wrong answer
Right answer
Wrong answer
Lorem ipsum dolor sit amet, consectetuer adipiscing elit sed diam nonummy?
WRONG!
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START OVER?
RIGHT!
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Wrong answer
Wrong answer
Right answer
Wrong answer
Lorem ipsum dolor sit amet, consectetuer adipiscing elit sed diam nonummy?
WRONG!
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RIGHT!
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Wrong answer
Wrong answer
Wrong answer
Right answer
Lorem ipsum dolor sit amet, consectetuer adipiscing elit sed diam nonummy?
WRONG!
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Right answer
Wrong answer
Wrong answer
Wrong answer
Lorem ipsum dolor sit amet, consectetuer adipiscing elit sed diam nonummy?
WRONG!
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START OVER?
RIGHT!
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10
Wrong answer
Wrong answer
Right answer
Wrong answer
Lorem ipsum dolor sit amet, consectetuer adipiscing elit sed diam nonummy?
WRONG!
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START OVER?
BACK
WELL DONE!
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50.000 POINTS
YOU WIN!