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OV INFOGRAFIC
Amy Huembes
Created on January 29, 2024
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Transcript
How it looks like
Will be useful for us to know how task 15 and task 25 looks like when a credit was already applied
Hover here
Go to task 15 and make sure yo u are leaving notes about the reason and the credit amount.
1) Go to task 292) Select the proper LOB 3) Select proper credit code 4) Enter the amount with a negative signed, select proper bucket 5) Type the credit description and click enter.
Take the customer MRC devide into 30 days billing cycle and multiple for the days without service in case the customer had an outage.
leaving notes
How to apply it
How to calculate
tasks to check
Task 15 Task 25
CREDIT PROCESS