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Transcript

CREDIT PROCESS

Task 15 Task 25

tasks to check

How to calculate

How to apply it

leaving notes

2

Take the customer MRC devide into 30 days billing cycle and multiple for the days without service in case the customer had an outage.

1) Go to task 292) Select the proper LOB3) Select proper credit code4) Enter the amount with a negative signed, select proper bucket 5) Type the credit description and click enter.

Go to task 15 and make sure yo u are leaving notes about the reason and the credit amount.

Hover here

For us to make sure if any other credit was already applied for the same issue the customer is complaining about.

4

1

3

5

Will be useful for us to know how task 15 and task 25 looks like when a credit was already applied

How it looks like

TASK 15 task 25

1. Make note of the dollar amount in the “Total Svc+Tax” field. 2. Divide the amount in the “Total Svc+Tax” field by 30 days 3. Multiply the daily rate by the number of days the services are to be credited for. • This answer is the total credit to be applied to the account.

The Customer Comments Screen (15)

How to Apply Credits in ICOMS