S11 - Quarter 1 Review

S11 QUARTER 1 REVIEW

OCT / NOV / DEC 2023

1241 FELIXSTOWE

+73%

UNDERSTANDING THE PERCENTAGES (CLICK)

OVER THE COUNTER

g.p

+37%

3

2

5

* CLICK THE NUMBERS TO REVEAL THE top 5 *

4

+57%

+34%

TOP 5 PERFORMERS OTC GROSS PROFIT VS BUDGET - QUARTER 1

FOCUS POINT Q2

AREA PERFORMANCE

slippage

1

turnover

2779 KING STREET G.Y

0437 WEST EARLHAM

0438 REGENT ROAD G.Y

WELL DONE TO CALVIN AND HIS CREW IN 1241. GREAT JOB!

+63%

0375 SHERINGHAM

AREA WAS BEHIND OTC SLIPS BUDGET IN QUARTER 1 BY 0.2%. NOT TOO BAD CONSIDERING THE ABANDONMENTS.

AREA WAS BEHIND OTC GROSS PROFIT BUDGET BY IN QUARTER 1 BY 17.4% UNFAVOURABLE RESULTS HAVE BEATEN US UP A BIT, A LOW OTC MARGIN OF 13% NOT HELPING MATTERS. THIS RESULTS IN A MARGINAL DECREASE YOY COMPARED TO LAST YEAR Q1.

BETFRED SPORTS CLUB TOTAL MEMBERS IN S11: 640 TOP SHOP: 437 WEST EARLHAM - 49 PLEASE CONTINUE TO DRIVE SPORTS CLUB SIGN UPS, AND INTERACT WITH YOUR EXISTING MEMBERS TO ENCOURAGE HIGH REDEMPTION RATES ON TEXT-OUTS.

UNDERSTANDING THE PERCENTAGES

• EVERY BRANCH HAS VARIOUS FIGURES WHICH ARE USED AS KEY PERFORMANCE INDICATORS (KPI'S). THESE FIGURES ARE CALLED 'BUDGETS', BUT CAN ALSO BE THOUGHT OF AS 'EXPECTED PERFORMANCE'.
• FOR EXAMPLE, IF YOUR SHOP'S OVER THE COUNTER GROSS PROFIT BUDGET IS £5,000 FOR A CERTAIN WEEK, THEN THAT IS HOW MUCH OTC GP THE COMPANY THINKS YOU'LL MAKE OVER THAT 7 DAYS.
• BUDGET FIGURES ARE CREATED WITH SEVERAL FACTORS IN MIND, INCLUDING PAST PERFORMANCE, MONITORED CUSTOMERS, COMPETITORS, AND EXPECTED GROWTH, AMONGST OTHERS.
• MEASURING PERFORMANCE AGAINST BUDGET:

WE MEASURE PERFORMANCE BY LOOKING AT 'VARIANCE VS BUDGET'. A) IF YOUR BUDGET WAS £5,000 GP, AND YOU MADE EXACTLY £5,000 GP, THEN YOUR VARIANCE VS BUDGET WOULD BE 0%, AS YOU HIT BUDGET EXACTLY. B) IF YOUR BUDGET WAS £5,000 GP, BUT YOU ACTUALLY MADE £10,000, THEN YOUR VARIANCE VS BUDGET WOULD BE +100%, AS YOU HAVE ACHIEVED DOUBLE YOUR BUDGET.

AREA WAS BEHIND OTC TURNOVER BUDGET BY IN QUARTER 1 BY 7%. ALSO A SLIGHT DECREASE YEAR-ON-YEAR COMPARED TO LAST YEAR Q1.

UNDERSTANDING THE PERCENTAGES (CLICK)

FOBTS

* CLICK THE NUMBERS TO REVEAL THE top 5 *

3

2

5

4

FOCUS POINT Q2

NEW CONTENT

AREA PERFORMANCE

TURNOVER

G.P

PRODUCT SPLIT

1137 cherry hinton road

+77%

+37%

+38%

+36%

+44%

1

1139 guildhall

1311 horsefair

0742 carr street ipswich

0789 burleigh street

TOP 5 PERFORMERS FOBT GROSS PROFIT VS BUDGET - QUARTER 1

WELL DONE TO declan AND his team IN 1137. GREAT JOB!

AREA WAS AHEAD OF FOBT TURNOVER BUDGET IN QUARTER 1 BY 4.1% GREAT PERFORMANCE FOR THE YEAR SO FAR. KEEP DRIVING TURNOVER IN YOUR BRANCHES AND THE GP WILL LOOK AFTER ITSELF.

AREA WAS AHEAD OF FOBT G.P BUDGET IN QUARTER 1 BY 6.3% REALLY ENCOURAGING STUFF, A HUGE WELL DONE TO ALL.

GROSS PROFIT SPLIT: SLOTS - 85% CASINO - 15% NOT NECESSARILY A BAD THING TO HAVE SUCH A WIDE SPLIT, GIVEN THAT SLOTS HAS A HIGHER MARGIN.

UNDERSTANDING THE PERCENTAGES

• EVERY BRANCH HAS VARIOUS FIGURES WHICH ARE USED AS KEY PERFORMANCE INDICATORS (KPI'S). THESE FIGURES ARE CALLED 'BUDGETS', BUT CAN ALSO BE THOUGHT OF AS 'EXPECTED PERFORMANCE'.
• FOR EXAMPLE, IF YOUR SHOP'S OVER THE COUNTER GROSS PROFIT BUDGET IS £5,000 FOR A CERTAIN WEEK, THEN THAT IS HOW MUCH OTC GP THE COMPANY THINKS YOU'LL MAKE OVER THAT 7 DAYS.
• BUDGET FIGURES ARE CREATED WITH SEVERAL FACTORS IN MIND, INCLUDING PAST PERFORMANCE, MONITORED CUSTOMERS, COMPETITORS, AND EXPECTED GROWTH, AMONGST OTHERS.
• MEASURING PERFORMANCE AGAINST BUDGET:

WE MEASURE PERFORMANCE BY LOOKING AT 'VARIANCE VS BUDGET'. A) IF YOUR BUDGET WAS £5,000 GP, AND YOU MADE EXACTLY £5,000 GP, THEN YOUR VARIANCE VS BUDGET WOULD BE 0%, AS YOU HIT BUDGET EXACTLY. B) IF YOUR BUDGET WAS £5,000 GP, BUT YOU ACTUALLY MADE £10,000, THEN YOUR VARIANCE VS BUDGET WOULD BE +100%, AS YOU HAVE ACHIEVED DOUBLE YOUR BUDGET.

UNDERSTANDING THE PERCENTAGES (CLICK)

SSBTS

3

* CLICK THE NUMBERS TO REVEAL THE top 5 *

2

5

4

FOCUS POINTs Q2

AREA PERFORMANCE

SLIPPAGE

TURNOVER

G.P

PRODUCT MIX

TOP 5 PERFORMERS SSBT GROSS PROFIT VS BUDGET - QUARTER 1

0630 MARKET PLACE G.Y

+237%

+140%

+142%

+125%

+145%

1

1359 ROYSTON

0633 BRANDON

1138 CHERRY HINTON

0878 HARLOW

WELL DONE TO MANDY AND the team IN 0630. GREAT PERFORMANCE!

UNDERSTANDING THE PERCENTAGES

• EVERY BRANCH HAS VARIOUS FIGURES WHICH ARE USED AS KEY PERFORMANCE INDICATORS (KPI'S). THESE FIGURES ARE CALLED 'BUDGETS', BUT CAN ALSO BE THOUGHT OF AS 'EXPECTED PERFORMANCE'.
• FOR EXAMPLE, IF YOUR SHOP'S OVER THE COUNTER GROSS PROFIT BUDGET IS £5,000 FOR A CERTAIN WEEK, THEN THAT IS HOW MUCH OTC GP THE COMPANY THINKS YOU'LL MAKE OVER THAT 7 DAYS.
• BUDGET FIGURES ARE CREATED WITH SEVERAL FACTORS IN MIND, INCLUDING PAST PERFORMANCE, MONITORED CUSTOMERS, COMPETITORS, AND EXPECTED GROWTH, AMONGST OTHERS.
• MEASURING PERFORMANCE AGAINST BUDGET:

WE MEASURE PERFORMANCE BY LOOKING AT 'VARIANCE VS BUDGET'. A) IF YOUR BUDGET WAS £5,000 GP, AND YOU MADE EXACTLY £5,000 GP, THEN YOUR VARIANCE VS BUDGET WOULD BE 0%, AS YOU HIT BUDGET EXACTLY. B) IF YOUR BUDGET WAS £5,000 GP, BUT YOU ACTUALLY MADE £10,000, THEN YOUR VARIANCE VS BUDGET WOULD BE +100%, AS YOU HAVE ACHIEVED DOUBLE YOUR BUDGET.

AREA WAS AHEAD OF SSBT SLIPPAGE BUDGET IN QUARTER 1 BY 15.9% EXCELLENT PERFORMANCE.

AREA WAS AHEAD OF SSBT TURNOVER BUDGET IN QUARTER 1 BY 6.1% REALLY STRONG GROWTH IN THIS AREA.

AREA WAS BEHIND SSBT G.P BUDGET IN QUARTER 1 BY 10.3% WE'VE BEEN BEATEN UP A BIT IN QUARTER 1 BY FOOTBALL RESULTS AND A FEW REAL SHREWD CUSTOMERS KILLING OUR MARGIN ON THE TERMINALS. CONTINUE TO DRIVE TURNOVER AND SEEK TO MANAGE ANY POTENTIAL BAD BUSINESS.

SSBT GROSS PROFIT PRODUCT SPLIT FOOTBALL - 74% HORSE RACING - 5.7% CRICKET - 3.6% GREYHOUNDS - 3.1% TENNIS - 3% IN-PLAY BETTING ACCOUNTED FOR 24% OF ALL SSBT TURNOVER.

UNDERSTANDING THE PERCENTAGES (CLICK)

COMBINED G.P

* CLICK THE NUMBERS TO REVEAL THE top 5 *

3

2

5

4

TOP 5 PERFORMERS COMBINED GROSS PROFIT VS BUDGET - QUARTER 1

OTC G.P+FOBT G.P+SSBT G.P=COMBINED G.P

AREA PERFORMANCE

QUARTER 1

+26%

+22%

+27%

1139 GUILDHALL

0439 DEREHAM ROAD

0437 WEST EARLHAM

WELL DONE TO THE whole TEAM DOWN IN 630 YARMOUTH!

0630 MARKET PLACE G.Y

+37%

1

+25%

0633 BRANDON

UNDERSTANDING THE PERCENTAGES

• EVERY BRANCH HAS VARIOUS FIGURES WHICH ARE USED AS KEY PERFORMANCE INDICATORS (KPI'S). THESE FIGURES ARE CALLED 'BUDGETS', BUT CAN ALSO BE THOUGHT OF AS 'EXPECTED PERFORMANCE'.
• FOR EXAMPLE, IF YOUR SHOP'S OVER THE COUNTER GROSS PROFIT BUDGET IS £5,000 FOR A CERTAIN WEEK, THEN THAT IS HOW MUCH OTC GP THE COMPANY THINKS YOU'LL MAKE OVER THAT 7 DAYS.
• BUDGET FIGURES ARE CREATED WITH SEVERAL FACTORS IN MIND, INCLUDING PAST PERFORMANCE, MONITORED CUSTOMERS, COMPETITORS, AND EXPECTED GROWTH, AMONGST OTHERS.
• MEASURING PERFORMANCE AGAINST BUDGET:

WE MEASURE PERFORMANCE BY LOOKING AT 'VARIANCE VS BUDGET'. A) IF YOUR BUDGET WAS £5,000 GP, AND YOU MADE EXACTLY £5,000 GP, THEN YOUR VARIANCE VS BUDGET WOULD BE 0%, AS YOU HIT BUDGET EXACTLY. B) IF YOUR BUDGET WAS £5,000 GP, BUT YOU ACTUALLY MADE £10,000, THEN YOUR VARIANCE VS BUDGET WOULD BE +100%, AS YOU HAVE ACHIEVED DOUBLE YOUR BUDGET.

AREA MISSED COMBINED G.P BUDGET IN QUARTER 1 BY 3.1% THIS IS MAINLY DOWN TO THE SSBT PERFORMANCE AND A LOW OTC MARGIN. 29/53 SHOPS ARE AHEAD OF COMBINED G.P BUDGET.

SECURITY & SOCIAL COMPLIANCE

OTHER LOSSES

SECURITY SUMMARY

COMPLIANCE SUMMARY

AREA CASH DIFFERENCES

A POOR START TO THE YEAR, GIVING AWAY OVER £5K IN CASH SHORTAGES AND OVER PAYMENTS ALONE. THIS HAS TO SHOW IMPROVEMENT. SHOPS WITH POOR PERFORMANCE WILL BE TASKED WITH CREATING A CASH-CONTROL-PLAN, OUTLINING WHAT ACTIONS THEY WILL TAKE TO REDUCE LOSS. WE NEED TO GET BACK TO BASICS, AND FOLLOWING PROCEDURE WILL CUT DOWN ON ALL SECURITY BASED ISSUES. PROCEDURES ALWAYS FOLLOW THE £50+ PAYOUT PROCEDURE. CHECKING £4.99'S THROUGH DAY, EVENING, AND FOLLOWING MORNING. CONFIRM FOBT/SSBT TICKETS BEFORE PAYING. REGULAR TILL CASH CHECKS. NOTE-FOR-NOTE CHECKS OF THE SAFE ON OPENING, THROUGHOUT THE DAY, CHANGE OF DUTY MANAGER, AND EVENING. *BANKING FAILURES ON THE TABLE MEANS WHERE A SHOP SHOULD HAVE BANKED BUT DID NOT, AND HAD NO VALID REASON FOR NOT DOING SO*

15 SERVE LEGAL VISITS DURING QUARTER 1, 14 OF WHICH WERE CHALLENGE ON ENTRY PASSES (93%) THE ABOVE FIGURES INCLUDE A RE-VISIT TO THE FAILURE, WHICH WAS A COE PASS. WELL DONE AND THANK YOU TO THOSE SHOPS WHO PASSED. REMEMBER THEY CAN VISIT MULTIPLE TIMES A YEAR SO PLEASE STAY ALERT AND THINK21. REMEMBER TO COMPLETE YOUR MONTHLY COMPLIANCE AUDITS BETWEEN THE 10TH & 15TH OF EVERY MONTH. 100% COMPLETION IS THE KPI. A BIG THANK YOU TO ANNE FULLER FOR HER WORK ON ALL THINGS COMPLIANCE ACROSS THE AREA.

RECRUITMENT

TRAINING ANDINDUCTION

S11 STAFFINGINFORMATION

A HUGE WELCOME TO THE NEW STAFF MEMBERS WHO HAVE JOINED IN THE LAST 3 MONTHS, AND A WELCOME BACK TO SOME FAMILIAR FACES! Thomas Fox 0315 Fakenham Ryan Middleton 0374 Hall Road Sebastian Rivers 0374 Hall Road David Willimott 0435 Wroxham Shona Paterson 0499 Gaywood Carl Hughes 0630 Great Yarmouth Michael Lynch 0789 Burleigh Street Colin Kiernan 0800 High Street, Newmarket Joshua Wright 0899 Westgate Ipswich Kieron Day 1100 Welwyn Garden City Aaron Edwards 1100 Welwyn Garden City Paul Rogers 1138 High Street, Cambridge Yasmin Eaton 1140 Haverhill Danny Bowman 1242 Stowemarket Matthew Standbrook 1243 Diss Norfolk Daniel Gourley 1246 Nacton Road, Ipswich Corie-joe Ewen 1294 Wymondham Denver Walls 1294 Wymondham Cameron Esteban 1296 Sovereign Way Norwich Jessica Wood 1296 Sovereign Way Norwich Alanas Nabazis 1311 Horsefair Wisbech Paulina Reinertaite 1312 High Street, Wisbech Luke Hemsley 1313 Station Road, March Jonjo O'donnell 2798 Hatfield Andy Reid 2798 Hatfield GOOD LUCK TO ALL AND WELCOME TO THE TEAM!

TOTAL SHOP STAFF MEMBERS IN S11: 264 TOTAL NEW EMPLOYEES YEAR TO DATE (AFTER Q1): 25

PLEASE ENSURE THAT ALL STAFF ARE AWARE OF THE RECRUITMENT REWARDS SCHEME. THIS HAS BEEN EXTENDED AGAIN, AND IS A FANTASTIC OPPORTUNITY TO EARN A BONUS FOR RECOMMENDING A POTENTIAL NEW EMPLOYEE. IF YOU RECOMMEND A NEW EMPLOYEE, YOU RECEIVE £50 WHEN THEY START, AND A FURTHER £250 ONCE THEY COMPLETE 12 WEEKS EMPLOYMENT WITH US. FIND DETAILS ON THE PORTAL...

TRAINING THE NEW STRUCTURED DESIGN IS A HUGE UPGRADE ON THE PREVIOUS SYSTEM, AND THE FEEDBACK FROM SHOP TEAMS APPEARS TO BE POSITIVE. PLEASE ENSURE YOU ARE COMFORTABLE WITH THE NEW PROCESS SHOULD YOU HAVE A NEW EMPLOYEE. YOU CAN FIND DETAILS ON THE PORTAL UNDER "OTHER SITES". WE HAVE INTRODUCED MENTORS WHO WILL OFFER SUPPORT AND GUIDANCE TO SHOP TEAMS AND NEW EMPLOYEES DURING THIS PERIOD. A BIG THANK YOU TO SARAH MARTIN, PATRICK FESSIN, KATIE TURNER, IAN BALES AND JIM MANNING FOR YOUR HELP WITH THIS.

BETFRED LEAGUES

Q1 LOTTO PROMOTIONTOP 10

STAFF SUPPORT

Be Rewarded | Get Recognised | Feel Valued at: www.betfredb-hive.com

My Healthy Advantage App There is a fantastic phone App available to all staff that provides lifestyle tips, physical and mental wellbeing support, health and mood trackers, diet and recipe suggestions, exercise workouts, legal advice, among countless other topics. The App can be found on both Apple and Android stores, by searching "My healthy advantage", and is free to download. The code for staff to sign up is: MHA001053

PLEASE ENSURE THAT ALL STAFF ARE AWARE OF THE COMPANY'S EMPLOYEE ASSISTANCE PROGRAMME. YOU ALL SHOULD HAVE DETAILS PRINTED AND AVAILABLE IN YOUR STAFF AREA, BOTH THE POSTER SHOWN AND ANOTHER POSTER EXPLAINING THE SUPPORTING APP. LET US KNOW IF YOU NEED THESE SENDING TO YOU. THE SERVICE IS 24/7 CONFIDENTIAL SUPPORT ON A WHOLE RANGE OF SUBJECTS, COMPLETELY FREE, AND OPEN TO STAFF AND THEIR FAMILY MEMBERS. IF YOU FEEL THAT YOU NEED EXTRA SUPPORT, OR JUST NEED TO CHAT, PLEASE MAKE USE OF THE SUPPORT AVAILABLE, THAT INCLUDES US IN THE AREA TEAM.

AROUND THE AREA

shop 1244MILDENHALL

shop 910LOWESTOFT

shop 1314march

sHOP 1243DISS

NAMEREDACTED

SHOP 957HUNSTANTON

SHOP 878HARLOW

CATTAX

SARAH MARTINshop 1242

KARLIE ROBERTSshop 1312 WISBECH

shop 1314march

AND FINALLY, A HUGE

THANK YOU

TO ALL STAFF ACROSS THE AREA. YOUR EFFORTS REALLY ARE APPRECIATED.

, STEVE W, DAVID, LINDA, BRIAN, IAN, JIM and BEN

THE 'SADDEST CHRISTMAS TREE AWARD 2023' HAD A CLEAR WINNER.WE WON'T NAME THE SHOP TO PROTECT THEIR DIGNITY, BUT THEY REALLY PUSHED THE BOAT OUT THIS YEAR, 'CREATIVELY' USING THE OFFCUTS FROM SSBT RECEIPT ROLLS.CAN YOU BEAT THIS? SEND YOUR WORST-ATTEMPT-AT-SOMETHING PICTURES OVER TO THE USUAL EMAIL ADDRESS!

AND ANOTHER EXCEPTIONAL EFFORT BY THE TEAM IN 1314 MARCH FOR CHRISTMAS. LOUISE CHANNELLED HER INNER NIGELLA LAWSON TO CREATE CHRISTMAS TREATS FOR THE CUSTOMERS.

THE TEAM ALSO USED SOME OF THEIR PRIZE VOUCHERS TO PURCHASE CHRISTMAS SELECTION BOXES, AND DONATED THESE TO THE HUNTINGDON HOSPITAL CHILDREN'S WARD.

THEY KEY TO DRIVING TURNOVER ON SSBTs IS STAFF KNOWLEDGE.ENSURE TO MARKET ACCORDING TO THE PORTAL GUIDE, AND INTERACT WITH CUSTOMERS TO PROMOTE MARKETS.

THERE ARE ABSOLUTELY LOADS OF SPORTING EVENTS TO DRIVE BUSINESS ON THE SSBTs OVER THE NEXT FEW MONTHS.

EFL CUP FINAL - 25TH FEB

SSBT KEY EVENTS

SUPERBOWL - 11TH FEB

PL DARTS - STARTS 1ST FEB

IPL CRICKET - STARTS 23RD MARCH

6 NATIONS RUGBY - STARTS 2ND FEB

See details below about the Mind charity. "Even though 1 in 4 people have mental health problems, most of us don’t get the help we need. This has to change. We’re Mind. We’re here to fight mental health. For support, for respect, for you. We change minds across England and Wales by making mental health an everyday priority. By standing up to the injustices – in healthcare, in work, in law – which make life harder for those of us with mental health problems. We support minds – offering help whenever you might need it through our information, advice and local services. And we connect minds. Bringing together an unstoppable network of individuals and communities – people who care about mental health to make a difference. Join us in the fight for mental health. We won’t stop until everyone experiencing a mental health problem gets both support and respect." You can access the Mind website at: https://www.mind.org.uk/ or by calling 0300 123 3393

See details below about The Mental Health Foundation.The Mental Health Foundation. "Since 1949, the Mental Health Foundation has been the UK’s leading charity for everyone’s mental health. Our vision is for a world with good mental health for all. With prevention at the heart of what we do, we aim to find and address the sources of mental health problems so that people and communities can thrive. We will drive change towards a mentally healthy society for all, and support communities, families and individuals to live mentally healthier lives, with a particular focus on those at greatest risk. You can find the Foundation website at: https://www.mentalhealth.org.uk/

AN AMAZING EFFORT FOR HALLOWEEN BY THE GUYS AND GALS IN SHOP 1314 MARCH. A REAL ACCOMPLISHMENT BY THE CREATIVE LOUISE TO GET THE LADS LOOKING EVEN MORE FRIGHTENING THAN NORMAL!

IN NOVEMBER, SARAH IN SHOP 1242 STOWEMARKET PROMOTED A CHARITY CLOSE TO HER HEART, THE 'MY WISH' CHARITY, WHICH OFFERS SUPPORT TO FAMILIES WITH PAEDIATRIC TYPE ONE DIABETES IN SUFFOLK.STAFF AND CUSTOMERS PAINTED ONE FINGER NAIL BLUE TO RAISE AWARENESS.OVER THE LAST 2 YEARS, SARAH HAS RAISED £803, WHICH BETFRED HAS DOUBLED. GREAT JOB SARAH!

THIS REVIEW'S CAT TAX IS PAID BY:- IAN BALE'S NEW FURBALL, PEPPER. ALWAYS MORE INTERESTED IN THE BAG THAN WHAT WAS IN IT.- SHOP 438'S SHOP MASCOT, KEEPING EVERYONE IN CHECK.- AND MILO TAKING A WELL EARNED BREAK FROM BEING NAUGHTYSEND YOUR FURRY FRIENDS, WHATEVER SPECIES, TO THE USUAL ADDRESS.

FESTIVE TIMES IN THE ARCTIC OF THE AREA, UP IN HUNSTANTON.LOVELY IN THE SUMMER, IGLOO BUILDING IN THE WINTER!SHOUT OUT TO NETTY, KEVIN, ROWAN AND AARON FOR THEIR EFFORTS

B-HIVE

AS YOU CAN SEE ABOVE, THE B-HIVE PLATFORM HAS HAD A PROMISING LAUNCH ACROSS OUR AREA.PLEASE DISCUSS THE PLATFORM WITH ALL STAFF. IF YOU STILL HAVEN'T SIGNED UP AND ARE UNSURE HOW TO DO SO, PLEASE CONTACT A MEMBER OF THE AREA TEAM.

KARLIE IN WISBECH HAS BEEN DONNING HER BAGGY TROUSERS WHEN GOING TO SEE MADNESS LIVE, WHO WERE SUPPORTED BY THE LIGHTNING SEEDS.THANKFULLY, KARLIE IS NOT A MAN UTD FAN, SO SHE WAS LAYING A CURSE DOWN AT OLD TRAFFORD, NOT THAT THEY NEED ONE!

TOP 10 Q1 LOTTO PROMOTION

THE BLUE FIGURE ON THE LEFT HAND SIDE SHOWS COMPANY RANK. WELL DONE TO SHOP 439 FOR BEING S11 TOP DOGS IN Q1!

SHOP TEAM RESPONSIBILITIES

• READ THE NEW GAME SHEET WHEN AVAILABLE
• USE DEMO MODE ON THE NEW GAME TO INCREASE STAFF KNOWLEDGE.
• ADVERTISE THE NEW GAME BOTH VISUALLY AND BY WORD OF MOUTH.
• INTERACT WITH MEMBERS TO DRIVE HIGH CODE REDEMPTION RATES.

NEW CONTENT RELEASES ARE HUGELY IMPORTANT TO THE BUSINESS.DURING THE 22-23 FINANCIAL YEAR, THERE WERE OVER 400 MILLION PLAYS ON NEW GAME CONTENT RELEASES ACROSS THE COUNTRY!NEW RELEASES NORMALLY OCCUR EVERY TWO WEEKS, AND ARE BACKED UP WITH FREE PLAY CODES TEXTED TO MEMBERS.GETTING A NEW GAME RELEASE IN TO YOUR TOP 5 MOST PLAYED IN THE TWO WEEKS AFTER LAUNCH IS THE YEAR-LONG AREA STRATEGY.

NEW CONTENT

NAUGHTY OR NICE?SOME VERY FESTIVE DECORATING GOING ON FOR CHRISTMAS IN SHOP 910.ON THE FLIP SIDE, HERE'S GAV DRESSED UP.HE HASN'T CONFIRMED WHETHER THIS WAS FOR HALLOWEEN, OR IF THIS IS HIS NORMAL WEEKEND HABITS.EITHER WAY, SPOOKY STUFF!JUST DON'T ASK WHAT'S IN THE BAG...

NEW SHOP ALERT!878 HARLOW HAS RE-SITED IN TO A BRAND NEW SPARKLY SHOP.GOOD LUCK TO HANNAH, ZAK, TOMMY, MICHAEL, TYANAR AND MADISON!

AN EXTRA THANK YOU TO HANNAH AND TOMMY WHO STAYED WITH ME UNTIL SILLY O'CLOCK CLEANING WALLS, HOOVERING, AND GETTING US READY TO LAUNCH. THANK YOU!

2023 GOLD CUP WINNERGALOPIN DES CHAMPS

THE GREATEST SHOW ON TURF RETURNS FOR ANOTHER 4 DAYS OF TOP CLASS RACING.FEATURING THE SUPREME NOVICES HURDLE, THE QUEEN MOTHER CHAMPION CHASE, THE CHAMPION HURDLE, AND THE 100TH RUNNING OF THE PRESTIGIOUS GOLD CUP, THE FESTIVAL IS A HUGELY IMPORTANT TURNOVER EVENT FOR THE INDUSTRY.KEEP YOUR EYES PEELED FOR A PREVIEW CLOSER TO THE FIRST ROAR OF THE CROWD!

12TH - 15TH MARCH 2024

CHELTENHAM FESTIVAL

THE TEAM IN DISS HAD A CHRISTMAS KNEES-UP WITH LOAD OF THEIR CUSTOMERS IN TOW.WE'RE TOLD THAT MANAGER JAMIE ABSOLUTELY OWNED THE DANCEFLOOR, BUT NO VIDEOS UNFORTUNATELY.FOR ANY OF YOUR STRICTLY COME DANCING NEEDS, CHECK AVAILABILITY WITH JAMIE FOR BREAK DANCING LESSONS!

TOP EFFORT FROM GLENN AND RED IN MILDENHALL FOR THEIR HALLOWEEN DRESS UPS.WOULD HAVE BEEN EVEN BETTER HAD GLENN REMEMBERED HIS MASK!