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© 20XX GENIALLY ESCAPE GAMES

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MISSIONS

© 20XX GENIALLY ESCAPE GAMES

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1 SPACE

2 PUZZLE

3 STICK

PASSWORD

Pass the missions to obtainthe password numbers

Which of the following must be use as a welcoming?

OF 5

LEVEL 1

1

How may I enhance your vision experience

This is agent speaking what's your concern?

What can I do for you?

2

3

X

Which one is consider a soft skill

OF 5

LEVEL 2

X

1

Steering the Conversation

Say customers name

Conflict resolution

2

3

What customers can do at the America's Best website

OF 5

LEVEL 3

1

Find my Store

Place a follow-up

Check doctors availability

2

3

X

Which of the following actions cannot be performed at the Agent Scheduler?

OF 5

LEVEL 4

1

Cancel an appointment

Place medical appointments

Correct patient info

2

3

X

At GoContact you can find the following options

OF 5

LEVEL 5

1

Check previous appointments

Know which insurances are accepted

Find the correct scripts

2

3

X

THE NUMBER OF THIS MISSION IS 1

CONGRATULATIONS!

X

CONTINUE?

GAME OVER

X

YES

NO

Which of the following actions can be performed at the Agent Scheduler?

OF 5

LEVEL 1

1

Check insurance information

Check existing appointment

2

3

X

NEXT

Edit an appointment

blisters can be handle by optometrist?

OF 5

LEVEL 2

1

Yes because they cure eyes

No but we need to schedule a regular appointment

No, it's handle as a medical appointment

2

3

X

NEXT

Which of the following can be considered as power words?

OF 5

LEVEL 3

1

Outstanding

Sure

2

3

X

NEXT

Brilliant

which application must be open to work with GoContact?

OF 5

LEVEL 4

X

NEXT

1

Microsip

Aspect

Kronos

2

3

Can you switch store if the patient asks for it?

OF 5

LEVEL 5

X

NEXT

1

No, they need to call the right store number

Yes, using zip code or store name

Yes, using the website map

2

3

THE NUMBER OF THIS MISSION IS 2

CONGRATULATIONS!

X

CONTINUE?

GAME OVER

X

YES

NO

Is Empathy the same as Simpathy

OF 5

LEVEL 1

X

1

Yes, they aim for the same resolution

Sympathy says, 'I'm sorry,' whereas empathy says, 'I'm hurting with you

When you share the feelings of another is empathy and simpathy

2

3

What is a must you need to say at the beginning?

OF 5

LEVEL 2

X

1

Appoitment center

2

3

this is your doctor

This paragraph is ready to hold stunning creativity, experiences and stories.

Customers date of birth

What tabs do you need to use at the Agent scheduler?

OF 5

LEVEL 3

1

Scheduler Tab

Script Tab

2

3

X

External Tab

Can we handle Follow-ups or Medical appointments?

OF 5

LEVEL 4

X

1

No, we need to transfer to the store

No but we can call the store to help as a 3wc

Yes, we need to do is as a normal appointment

2

3

What you must say if the store does not answer a call you're trying to transfer?

OF 5

LEVEL 5

X

1

Call later same phone number but dial option 2

Call the right store number

Ask to wait on the line

2

3

THE NUMBER OF THIS MISSION IS 3

CONGRATULATIONS!

X

CONTINUE?

GAME OVER

X

YES

NO

THE NUMBER OF THIS MISSION IS 4

CONGRATULATIONS!Double price

X

CONGRATULATIONS

THANKS FOR PLAYING

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