ELEGANT QUIZ

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quiz

Guideline

4-point smiley face scale

3-point smiley face scale

1 to 10

When a Guest rates each category (i.e. wifi, breakfast etc) the score will be:

Question 01

Correctanswer

As well as the overall score, the guest can rate six additional categories on a four-point smiley face scalehttps://customerservice.booking.com/partner-manual/cs-partner-specialist/guest-reviews/information-about-score-in-front-end/

Next

I will send the email via "Mail to" in the TED partner page to Contracts (contracts@booking.com)

I will forward to Partner Service

I will guide the partner through the Extranet to make a request.

A property wants a copy of their contract signed after 2015 for their record. How do you proceed?

Question 02

Correctanswer

I will guide the partner through the Extranet to make a request.https://customerservice.booking.com/partner-guidelines/accommodation-partner/property-details/contract/

Next

Advice we cannot remove it, as our system automatically uses distance information based on UFI and known landmark information

Submitt a ticket in AgencyWise and inform the partner that the relevant team will take 5 BD to complete the request

Remove the distance information, click “Needs translation yes” and send note

A partner has requested to remove a distance information in property description as the landmark does not exist anymore. What would you advice?

Question 03

Correctanswer

Submitt a ticket in AgencyWise and inform the partner that the relevant team will take 5 BD to complete the requesthttps://customerservice.booking.com/partner-guidelines/accommodation-partner/description-and-photo/distances-in-property-description/

Next

After verifying the identity, I will guide her accordingly, but will not action on her behalf.

After verifying the identity and calling the property back, I could change the rates as per her request.

After verifying the identity, I could change the rates as per her request.

Caroline, from the Happy Life Hostel calls and asks you to load some rates for the property. How would you assist her?

Question 04

Correctanswer

After verifying the identity, I will guide her accordingly, but will not action on her behalf.https://customerservice.booking.com/partner-guidelines/accommodation-partner/rates/change-room-rate/

Next

Yes, they must do it by themselves under Property > Policies

Yes, they must do it by themselves under Rates & Availability > Policies

No, we need to do it on their behalf under Reservations > Policies

Can the property change the policies by themselves on the Extranet?

Question 05

Correctanswer

Yes, they must do it by themselves under Property > Policieshttps://customerservice.booking.com/partner-guidelines/accommodation-partner/policies-and-conditions/cancellation-and-no-show-policy/

Next

We need to forward this request to Partner Services so they can complete this request.

We must do it on behalf of the property. Under Property Info tab > Meal Plan, click on New mealplan, set the price of the Dinner at 25€ and click on Save changes.

The partner can and should do it by themselves. On the tab Property > Facilities & Services > Price for Meals is where they set the price for the dinner and then click on Save.

One of our accommodation partners requests to have the dinner price set at 25€. How is it performed in our system?

Question 06

Correctanswer

The partner can and should do it by themselves. On the tab Property > Facilities & Services > Price for Meals is where they set the price for the dinner and then click on Save.https://customerservice.booking.com/partner-guidelines/accommodation-partner/policies-and-conditions/add-remove-change-and-assign-meal-plan/

Next

12 hours

72 hours

24 hours

When resetting a password, what is the time frame given to the accommodation partner so reset the password through the link provided by Booking.com?

Question 07

Correctanswer

the link is valid for only 72 hourshttps://customerservice.booking.com/partner-manual/extranet-account/reset-password/?sr=password

Next

Perform the change via the Property tab in VAT/Tax/charges, and transfer to CSG to inform future bookings

Guide the partner to make the changes themselves via the Policies under Additional fees & charges

Submit a Global Goru ticket via Request Action > Property settings and ask the partner to check within 2 business days

How would you proceed when the partner asks to adjust a city tax currently set up?

Question 08

Correctanswer

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Question 09

Start over?

Congratulations!

Wronganswer

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