ELEGANT QUIZ

Guideline

quiz

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Question 01

When a Guest rates each category (i.e. wifi, breakfast etc) the score will be:

1 to 10

3-point smiley face scale

4-point smiley face scale

Next

As well as the overall score, the guest can rate six additional categories on a four-point smiley face scale https://customerservice.booking.com/partner-manual/cs-partner-specialist/guest-reviews/information-about-score-in-front-end/

Correct answer

Question 02

A property wants a copy of their contract signed after 2015 for their record. How do you proceed?

I will guide the partner through the Extranet to make a request.

I will forward to Partner Service

I will send the email via "Mail to" in the TED partner page to Contracts (contracts@booking.com)

Next

I will guide the partner through the Extranet to make a request. https://customerservice.booking.com/partner-guidelines/accommodation-partner/property-details/contract/

Correct answer

Question 03

A partner has requested to remove a distance information in property description as the landmark does not exist anymore. What would you advice?

Remove the distance information, click “Needs translation yes” and send note

Submitt a ticket in AgencyWise and inform the partner that the relevant team will take 5 BD to complete the request

Advice we cannot remove it, as our system automatically uses distance information based on UFI and known landmark information

Next

Submitt a ticket in AgencyWise and inform the partner that the relevant team will take 5 BD to complete the request https://customerservice.booking.com/partner-guidelines/accommodation-partner/description-and-photo/distances-in-property-description/

Correct answer

Question 04

Caroline, from the Happy Life Hostel calls and asks you to load some rates for the property. How would you assist her?

After verifying the identity, I could change the rates as per her request.

After verifying the identity and calling the property back, I could change the rates as per her request.

After verifying the identity, I will guide her accordingly, but will not action on her behalf.

Next

After verifying the identity, I will guide her accordingly, but will not action on her behalf. https://customerservice.booking.com/partner-guidelines/accommodation-partner/rates/change-room-rate/

Correct answer

Question 05

Can the property change the policies by themselves on the Extranet?

No, we need to do it on their behalf under Reservations > Policies

Yes, they must do it by themselves under Rates & Availability > Policies

Yes, they must do it by themselves under Property > Policies

Next

Yes, they must do it by themselves under Property > Policies https://customerservice.booking.com/partner-guidelines/accommodation-partner/policies-and-conditions/cancellation-and-no-show-policy/

Correct answer

Question 06

One of our accommodation partners requests to have the dinner price set at 25€. How is it performed in our system?

The partner can and should do it by themselves. On the tab Property > Facilities & Services > Price for Meals is where they set the price for the dinner and then click on Save.

We must do it on behalf of the property. Under Property Info tab > Meal Plan, click on New mealplan, set the price of the Dinner at 25€ and click on Save changes.

We need to forward this request to Partner Services so they can complete this request.

Next

The partner can and should do it by themselves. On the tab Property > Facilities & Services > Price for Meals is where they set the price for the dinner and then click on Save. https://customerservice.booking.com/partner-guidelines/accommodation-partner/policies-and-conditions/add-remove-change-and-assign-meal-plan/

Correct answer

Question 07

When resetting a password, what is the time frame given to the accommodation partner so reset the password through the link provided by Booking.com?

24 hours

72 hours

12 hours

Next

the link is valid for only 72 hours https://customerservice.booking.com/partner-manual/extranet-account/reset-password/?sr=password

Correct answer

Question 08

How would you proceed when the partner asks to adjust a city tax currently set up?

Submit a Global Goru ticket via Request Action > Property settings and ask the partner to check within 2 business days

Guide the partner to make the changes themselves via the Policies under Additional fees & charges

Perform the change via the Property tab in VAT/Tax/charges, and transfer to CSG to inform future bookings

Next

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Correct answer

Question 09

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