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The Service Charges Charter

The Charter sets out commitments relating to four key areas of service charges

1. Transparency

to understand their service charges

the information they need

Ensuring leaseholders are provided with

Ensuring that the affordability of service charges is a key consideration

2.Affordability

When setting or reviewing service charges

2.Affordability

Encouraging design approaches for new build developments that -

3.Design

while ensuring high quality design

minimise service charges

Ensuring that leaseholders are aware of how to challenge their service charges

4.Challenge and Redress

And the routes to redress that are available to them