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Christmas
BETFRED
Created on December 15, 2023
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Transcript
Merry Christmas and a Happy New Year from the Compliance Team.
Over the festive period you will see an increase in footfall due to the increase in sporting events. Remain vigilant and remember Think 25!
Some customers may take the start of a new year as an opportunity to address their gambling, reducing their time/spend or complete a self-exclusion. We should support any customers wishing to do so, provide all the relevant information and log accordingly.
This could be due to number of reasons: • Increased anxiety over the festive period • Amplified money concerns • More free time • Lack of work Some customers may turn to gambling or increase their spend and/or time gambling to ease these concerns. Over the festive period, it is just as important as ever to be alert to changes in customer's spend/behaviours and indicators of problem gambling. Should you identify any of these, a meaningful interaction should take place, making the customer aware of safer gambling tools available to them: • 'Worried About Your Gambling?' Leaflet including problem gambling severity index. • Betfred and MOSES self-exclusion. • Voluntary time and spend limits. • Track your spend via Betfred membership. Following an interaction taking place, it is vital that all the information is logged as Social Responsibility Reports (SRRs) via the Compliance Hub, including as much information as possible. Customer Interaction > Create New SRR Should you have any serious concerns regarding a customer’s gambling, please contact your area team in the first instance and record all relevant details as an SRR on the Compliance Hub.