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Newsletter January 2023
BETFRED
Created on December 15, 2023
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Transcript
An SRR does not have to be a negative safer gambling interaction – positive interactions should also be logged.
All interactions following a BOPC alert should be logged via the portal: Reporting & Recording Compliance > Social Responsibility Report > Customer Interaction & Problem Gambling
Advance Player Awareness Scheme - Chaotic play alert: customers frequently inserting cash in a chaotic manner will trigger this alert, which indicates volatile behaviour. Escalating loss alert: indicates when a customer has escalating losses in a short period of time. Both are significant indicators and a meaningful interaction should take place.
Voluntary - A customer can set their own time and spend limits to help them control their gambling. A voluntary alert is an indicator of potential risk of gambling harms, therefore a meaningful interaction should take place.
Mandatory - A mandatory time alert is received when a customer plays for 20 minutes or more. This occurs every 20 minutes. Following a mandatory alert, observe the customer and interact where you consider their behaviour to indicate risk of gambling harms.
These alerts appear on the BOPC, prompting shop teams to interact with FOBT customers to identify potential problem gambling.