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Transcript

START

QUIZ ABOUT

COMPLEX PROBLEM SOLVING

What is the most important part of the Discover phase?

Conduct research

A

Rely on assumptions

B

Propose solutions

C

Deliver results

D

1

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9 25.600 POINTS

10 50.000 POINTS

GOODLUCK!

START OVER?

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WRONG!

Convergent thinking is applied in which phases?

Define and Discover

A

Develop and Define

B

Discover and Develop

C

Define and Deliver

D

2

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RIGHT!

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WRONG!

Priortising customer pain points is done in which phase?

Discover

A

Develop

B

Define

C

Deliver

D

3

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RIGHT!

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WRONG!

In which phase would you implement training and change management?

Define

A

Develop

B

Deliver

C

Discover

D

4

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RIGHT!

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WRONG!

What must be avoided in the Define phase?

Ambiguous Metrics

A

Clear pain points

B

Stakeholder alignment

C

Problem statements

D

5

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RIGHT!

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WRONG!

What must be avoided in the Develop phase?

Prototyping solutions

A

Ignoring feasability

B

Assessing technology

C

Feedback loops

D

6

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RIGHT!

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WRONG!

Mapping customer journeys will be done in which phase?

Develop

A

Discover

B

Deliver

C

Define

D

7

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RIGHT!

START OVER?

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WRONG!

What would be an effective success measure in the Define phase?

User satisfaction

A

Salary increase

B

Promotion

C

Bigger office

D

8

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RIGHT!

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WRONG!

What might happen if there is lack of decision maker input?

Poor solutions

A

Wrong answer

B

Wrong answer

C

Poor alignment

D

9

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RIGHT!

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WRONG!

What is an important part of the Deliver phase?

Finding solutions

A

Evaluations

B

Creating models

C

Pilot testing

D

10

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RIGHT!

START OVER?

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WRONG!

YOU WIN!

50.000 POINTS

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WELL DONE!

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