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VIDEOGAME

VIDEOGAME

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232323

© 2023 GENIALLY ESCAPE GAMES

MISSIONS

INTRODUCTION

CHARACTERS

MENÚ

HI-SCORE

232323

© 2023 GENIALLY ESCAPE GAMES

Welcome Gamer's! Welcome to my game, where you are now stuck until you can beat the levels and escape, but I warn you now,only a few have managed this.Play the game, collect the letters, get the password and GOOD LUCK..

INTRODUCTION

PLAYER4

PLAYER3

PLAYER2

HI-SCORE

232323

© 2023 GENIALLY ESCAPE GAMES

PLAYER1

CHARACTERS

Pass the missions to obtainthe password

PASSWORD

4 FROG

3 STICK

2 PUZZLE

1 SPACE

HI-SCORE

232323

© 2023 GENIALLY ESCAPE GAMES

MISSIONS

Telephone Number

Address

Full Name

LEVEL 1

OF 5

For DPA what is mandatory you ask?

Specifics about the order

Full name,Address, Postal code

Nothing, we don't need it for a receipt

LEVEL 2

OF 5

When completing DPA for a receipt, I should ask about?

Wait I have to do DPA?

Talking to every customer

Accessing Data

LEVEL 3

OF 5

I only need to ask DPA when I am?

Yes as he has called on his behalf

No, I pitty the fool

Yes we do anything for the A-Team

LEVEL 4

OF 5

Mr T has called in as Face made an order but as they are on the run Mr T needs to change address, can he?

VETA ID: 209381

VETA ID:12275

VETA ID: 2826

LEVEL 5

OF 5

When outbound calling a customer I need to make sure I follow

CONGRATULATIONS!

THE LETTER OF THIS MISSION IS E

NO

YES

GAME OVER

CONTINUE?

NEXT

8:30-Mon/Sat 9am-Sun

9:30-Mon/Sat 10am-Sun

9am-Mon/Sat 9:30-Sun

LEVEL 1

OF 5

Alvin has called as wants to know when the Manchester Restaurant opens

NEXT

Its only for Mon-Fri

Offer comp for the cost of the tea

Call the store and make a complaint

LEVEL 2

OF 5

Betty called in as she never got her free tea on Saturday at her local store with her family card

NEXT

365 days

10 Years

25 Years

LEVEL 3

OF 5

Gordon wants to know how long the guarantee he has on 20560670, He brought them it May 2021

NEXT

VETA ID:282091

VETA ID:22085

VETA ID: 226488

LEVEL 4

OF 5

Brian wants to know what he can do himself on the website, what do we use to help him?

NEXT

Order a new bed for him

Order on ASAP and give timescales, advise this can be done on self sever via the website also

Order on Isell and give timescales advise this can be done on self sever via the website also

LEVEL 5

OF 5

Blake needs the dowels for his MALM bed as hes lost them, how do we do this?

CONGRATULATIONS!

THE LETTER OF THIS MISSION IS K

NO

YES

GAME OVER

CONTINUE?

Issue/Product/Resoultion

Product/Issue/Resolution

Nothing RTS fills it in

LEVEL 1

OF 5

Using VETA ID:7645 how should your SAC title look?

175922

229203

246110

LEVEL 2

OF 5

Transport Information VETA ID is?

The Case number

Case number and advise to go to the Customer Service desk

Case number,directions to the store

LEVEL 3

OF 5

When reserving parts on Spartacus, I have to give the customer....

Set up a INFO only case,give the customer the case ref and advise to return to store

Set up an INFO only case, email the customer requesting pictures as over £200

Follow the damaged routine on The Assitant

LEVEL 4

OF 5

Customer has a damaged item,it is under 90 days old and cost £250. What do we do?

Advise the customer to wait 6 days and then call us back as it might turn up

Check Isell and tracking, call DPD to investigate and advise the customer to wait

Check Isell and the tracking. Then follow the process for missing items.

LEVEL 5

OF 5

Customer has a parcel delivery, it is showing as delivered but the customer has not recieved. What do we do?

CONGRATULATIONS!

THE LETTER OF THIS MISSION IS E

NO

YES

GAME OVER

CONTINUE?

68959

158716

234141

LEVEL 1

OF 3

If sending out a zero value order what else can we do for the customer?

At any point

At the start in the opening statement

At the ending as part of the ending statement

LEVEL 2

OF 3

Happy Customer needs to be done at what point in your call?

Thanks for calling, have a nice day

Is there anything else I can help you with? Have a good day.

Is there anything else I can help you with?Thank you for calling IKEA

LEVEL 3

OF 3

When ending the call, my closing statement should be..

CONGRATULATIONS!

THE LETTER OF THIS MISSION IS T

NO

YES

GAME OVER

CONTINUE?

Enter the correct code 👾

ENTER ME IN CAPITALS

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Bring it to life with an interactive window

Create a new layer with all the Genially features.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.
• Activate and surprise your audience.

Got an idea?

Bring it to life with an interactive window

Create a new layer with all the Genially features.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.
• Activate and surprise your audience.

Got an idea?

Bring it to life with an interactive window

Create a new layer with all the Genially features.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.
• Activate and surprise your audience.