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Fill in the blanks game
Jennie Gooding
Created on December 12, 2023
Custom Credit
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Transcript
Fill in the blanks
Discontent
Dissatisfaction
FCA Definition of a Complaint is Any oral or written expression of _________________ whether justified or not..
Financial Loss
The three elements of distress to consider when handling a complaint are Material distress, Material inconvenience and ________________
FILL IN THE BLANKS GAME
Creativity
Animation
Financial Distress
Dissatisfaction
Unhappiness
Financial Loss
Material Loss
60 days
We can offer a maximum of ___________ period and suspend any interest, fees, or penalties to the outstanding debts.
14 days
What is a Promise to pay? A commitment to making full payment within the upcoming __________ .
FILL IN THE BLANKS GAME
30 Days
1 Month
7 Days
60 Days
14 Days
14 Days
Recurring
What is a Variable ___________ Payment (VRP)? VRP refers to a payment arrangement in which the borrower makes regular payments that can vary in amount over time
open banking
For Custom Credit to be able to gain access to thier ______________ data, the customer needs to give permission on their mobile banking app or website.
FILL IN THE BLANKS GAME
Referral
Payment
Personal
Recurring
Repayment
open banking
FOS
If a customer is not happy with their outcome from a complaint they can contact the _______
Capability
The four key drivers of vulnerbility is: Health Life Events Resilience __________
FILL IN THE BLANKS GAME
FSCS
Finances
Disability
FOS
FCA
Capability
Ask
What does the A in TEXAS stand for? Thank Explain Explicit consent ___________ Signpost
Vulnerable Customer
‘The FCA defines a ____________________ is someone who, due to their personal circumstances, is especially susceptible to harm, particularly when a firm is not acting with appropriate levels of care.’
FILL IN THE BLANKS GAME
Allow
Unprotected Customer
Dissatisfied Customer
Ask
Age
Vulnerable Customer
Repayment Plan
What does RP stand for? ____________________
Normal Monthly Payment
What does NMP stand for? _________________________
FILL IN THE BLANKS GAME
Repayment Promise
No Monthly Payment
Net Monthly Payment
Repayment Plan
Referral Plan
Normal Monthly Payment