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Fill in the blanks game

Jennie Gooding

Created on December 12, 2023

Custom Credit

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Transcript

Fill in the blanks

Discontent

Dissatisfaction

FCA Definition of a Complaint is Any oral or written expression of _________________ whether justified or not..

Financial Loss

The three elements of distress to consider when handling a complaint are Material distress, Material inconvenience and ________________

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Creativity

Animation

Financial Distress

Dissatisfaction

Unhappiness

Financial Loss

Material Loss

60 days

We can offer a maximum of ___________ period and suspend any interest, fees, or penalties to the outstanding debts.

14 days

What is a Promise to pay? A commitment to making full payment within the upcoming __________ .

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30 Days

1 Month

7 Days

60 Days

14 Days

14 Days

Recurring

What is a Variable ___________ Payment (VRP)? VRP refers to a payment arrangement in which the borrower makes regular payments that can vary in amount over time

open banking

For Custom Credit to be able to gain access to thier ______________ data, the customer needs to give permission on their mobile banking app or website.

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Referral

Payment

Personal

Recurring

Repayment

open banking

FOS

If a customer is not happy with their outcome from a complaint they can contact the _______

Capability

The four key drivers of vulnerbility is: Health Life Events Resilience __________

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FSCS

Finances

Disability

FOS

FCA

Capability

Ask

What does the A in TEXAS stand for? Thank Explain Explicit consent ___________ Signpost

Vulnerable Customer

‘The FCA defines a ____________________ is someone who, due to their personal circumstances, is especially susceptible to harm, particularly when a firm is not acting with appropriate levels of care.’

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Allow

Unprotected Customer

Dissatisfied Customer

Ask

Age

Vulnerable Customer

Repayment Plan

What does RP stand for? ____________________

Normal Monthly Payment

What does NMP stand for? _________________________

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Repayment Promise

No Monthly Payment

Net Monthly Payment

Repayment Plan

Referral Plan

Normal Monthly Payment