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Fill in the blanks
Material Loss
Financial Loss
Unhappiness
Dissatisfaction
Financial Distress
Animation
Creativity
FILL IN THE BLANKS GAME
The three elements of distress to consider when handling a complaint are Material distress, Material inconvenience and ________________
Financial Loss
FCA Definition of a Complaint is Any oral or written expression of _________________ whether justified or not..
Dissatisfaction
Discontent
14 Days
14 Days
60 Days
7 Days
1 Month
30 Days
FILL IN THE BLANKS GAME
What is a Promise to pay? A commitment to making full payment within the upcoming __________.
14 days
We can offer a maximum of ___________ period and suspend any interest, fees, or penalties to the outstanding debts.
60 days
open banking
Repayment
Recurring
Personal
Payment
Referral
FILL IN THE BLANKS GAME
For Custom Credit to be able to gain access to thier ______________ data, the customer needs to give permission on their mobile banking app or website.
open banking
What is a Variable ___________ Payment (VRP)? VRP refers to a payment arrangement in which the borrower makes regular payments that can vary in amount over time
Recurring
Capability
FCA
FOS
Disability
Finances
FSCS
FILL IN THE BLANKS GAME
The four key drivers of vulnerbility is: HealthLife EventsResilience__________
Capability
If a customer is not happy with their outcome from a complaint they can contact the _______
FOS
Vulnerable Customer
Age
Ask
Dissatisfied Customer
Unprotected Customer
Allow
FILL IN THE BLANKS GAME
‘The FCA defines a ____________________ is someone who, due to their personal circumstances, is especially susceptible to harm, particularly when a firm is not acting with appropriate levels of care.’
Vulnerable Customer
What does the A in TEXAS stand for?ThankExplain Explicit consent ___________Signpost
Ask
Normal Monthly Payment
Referral Plan
Repayment Plan
Net Monthly Payment
No Monthly Payment
Repayment Promise
FILL IN THE BLANKS GAME
What does NMP stand for?_________________________
Normal Monthly Payment
What does RP stand for?____________________
Repayment Plan