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Fill in the blanks game
Jennie Gooding
Created on December 12, 2023
Custom Credit
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Transcript
Fill in the blanks
FILL IN THE BLANKS GAME
The three elements of distress to consider when handling a complaint are Material distress, Material inconvenience and ________________
Financial Loss
Material Loss
Animation
Financial Distress
Creativity
Financial Loss
FCA Definition of a Complaint is Any oral or written expression of _________________ whether justified or not..
Unhappiness
Dissatisfaction
Dissatisfaction
Discontent
FILL IN THE BLANKS GAME
What is a Promise to pay? A commitment to making full payment within the upcoming __________ .
7 Days
14 Days
14 days
1 Month
We can offer a maximum of ___________ period and suspend any interest, fees, or penalties to the outstanding debts.
60 days
14 Days
30 Days
60 Days
FILL IN THE BLANKS GAME
For Custom Credit to be able to gain access to thier ______________ data, the customer needs to give permission on their mobile banking app or website.
open banking
open banking
Personal
Payment
What is a Variable ___________ Payment (VRP)? VRP refers to a payment arrangement in which the borrower makes regular payments that can vary in amount over time
Recurring
Repayment
Recurring
Referral
FILL IN THE BLANKS GAME
The four key drivers of vulnerbility is: Health Life Events Resilience __________
Disability
Capability
Capability
Finances
If a customer is not happy with their outcome from a complaint they can contact the _______
FOS
FCA
FOS
FSCS
FILL IN THE BLANKS GAME
‘The FCA defines a ____________________ is someone who, due to their personal circumstances, is especially susceptible to harm, particularly when a firm is not acting with appropriate levels of care.’
Vulnerable Customer
Vulnerable Customer
Dissatisfied Customer
Unprotected Customer
What does the A in TEXAS stand for? Thank Explain Explicit consent ___________ Signpost
Age
Ask
Ask
Allow
FILL IN THE BLANKS GAME
What does NMP stand for? _________________________
Net Monthly Payment
Normal Monthly Payment
Normal Monthly Payment
No Monthly Payment
What does RP stand for? ____________________
Referral Plan
Repayment Plan
Repayment Promise
Repayment Plan