NYX

betfred DIGITAL CUSTOMER SERVICE

Gaming Back Offices - eLearning Guides

START

NYX

Created:DECEMBER 2023

Betfred (Betfred)

Home Page

Once logged in you will see the below page. No matter where it is you are searching, always ensure that the “Operators” tab is set to Betfred (Betfred) or All to make sure you are on the correct system (this will usually default to Totesport). Click next for more information.

NYX

Home Page

Betfred (Betfred)

Once logged in you will see the below page. No matter where it is you are searching, always ensure that the “Operators” tab is set to Betfred (Betfred) or All to make sure you are on the correct system (this will usually default to Totesport). Hover over the icon for more information.

NYX

Account Details

Please note, in this back office games will only show an hour + after the spin has been played. If a customer is contacting less than an hour after the spin occurred, you likely will need to get them to contact back at a later time so that we are able to view this properly.When the information is available it will be displayed as below, the Status may show as “pending” if broken and you can view more spin details by clicking on the Round ID.

NYX

Promotions

For promotions credited in Nyx, you would go to the “Free Rounds 2.0” to see these on the player’s account. Firstly, search for the player using the Account ID. Click Free Round 2.0 for more information.

NYX

Promotions

For promotions credited in Nyx, you would go to the “Free Rounds 2.0” to see these on the player’s account. Firstly, search for the player using the Account ID. Click Free Round 2.0 for more information.

NYX

Thanks for completing. Please confirm by sending your answer before closing this window.

betfred nyx sign off

Created:DECEMBER 2023