Copy - CTax Learning outcomes

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How can the bill be reduced

What happens if the bill is not paid?

How do we collect the money?

Who gets the bill?

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This programme is split into 4 modules.

Council Tax processing

Formative Learning Outcomes

• Describe when and how a summons is issued.
• Describe when and how a liability order is granted.
• Differentiate between the various stages of the enforcement process.
• Explain the appeal and complaint options available to the taxpayer.

Determine the most appropriate recovery action to take after a summons has been issued.

What happens if the bill is not paid?

Formative learning outcomes

• Determine when a Single Person Discount is applied using the Council Tax Legislation.
• Determine if a discount can be awarded according to the legislation.
• Determine if an exemption can be awarded according to the legislation.
• Describe the rules for disabled banding relief.
• Recognise when Council Tax Reduction has been awarded.

Identify the mechanisms which can reduce the amount the customer needs to pay.

How can the bill be reduced?

Formative Learning Outcomes

• Describe what should be included on a Council Tax Demand Notice.
• Explain the rules regarding when and how Demand and other notices are to be issued/served.
• Explain the Council Tax payment options available to the Taxpayer.
• Recognise the processes involved with issuing adjustment and reminder notices.

Apply appropriate methods of collecting the outstanding money at the relevant stages of the billing process.

How do we collect the money?

Intro

Property Val

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