Introduction to TEG Consultancy

Embedding Service Excellence at TEG

Introduction to TEG Consultancy

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• 01 Introductions & Scene-setting
• 02 Growing Our Impact
• Research
• Relevance
• Relationship
• Delivering Great Work
• Building Projects
• Team Meetings
• Quality Assurance
• Moving Forward

Content

01

Introductions

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Suzy Levy

Suzy is the founder of The Red Plate, an organisation that is dedicated to delivering progressive and uplifting people change programmes.Suzy has more than 20 years of experience delivering complex changes for large global organisations.

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Irfaan Arif

Irfaan is an experienced D&I consultant, trainer and speaker with skills, knowledge and expertise in behavioural science and psychology. Irfaan has over 10 years of experience in the sector and is dedicated to developing behavioural science methodologies for greater employee engagement and the liberation of employee voice.

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Group Introductions

Please introduce yourself by saying the following:

• What’s your name?
• What are your pronouns?
• What’s your role?
• Why is EDI work important to you?

02

Context?

Contextualize your topic

Implement Strategic Interventions

Contextualize your topic

Identify Operational Gaps

Contextualize your topic

Obtain EDI Data

Contextualize your topic

Set Strategic Targets

Contextualize your topic

Our General Approach

Track Progress

Key Services

Policy & Procedure Review

Ongoing Support EDI:365

Training and Workshops

Focus groups

Strategic Consulting

Data Focused Audits

TEG Services2023

EDI Training is not just about understanding, but about having a deep, demonstrable understanding that allows organisations to continually improve and grow.

Contextualize your topic

Demonstrate

Contextualize your topic

Impart

Contextualize your topic

Evolve

Contextualize your topic

Coach

Contextualize your topic

Consulting Excellence

Understand

• Be Authentic

• Real consideration of different views – practice third person perspective

• Approachable

What does 'Respect' Look Like to Clients?

• Non-judgemental

02

Growing Our Impact

Guiding Principles

Research: How we build a picture of the context of our workRelevance: How we use our research to craft our assignments to exceed our clients needs. Relationship: How we develop deep, long-lasting affinity with our clients (people and orgs).

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Research...

In maximising the value that we deliver to our clients, it is important that we have a firm grasp on:

• The sector(s) our clients / potential clients operate in;
• Our client / potential client’s company (and any subsidiaries);
• The main point of contact / decision maker(s) within our client / prospective client’s company.

...and its importance

First interactions with the Client (Lead)

• Ensure you demonstrate your ability
• Qualifying out (but building relationship)
• Qualifying in (shaping value)

Why is it important to have a base understanding?

• Building client buy-in - the client needs to believe you can deliver
• Enables you to understand what suggestions are and aren’t appropriate for specific clients

EDI Specific Understanding

To fully appreciate the work that we do, we need to develop an understanding of the sector that the client is operating in, specifically:

Exercise 01

What is happening across their sectors and how might that impact:

• What they do?
• What sector(s) do they work in?
• How they do it?
• Who they do it for / with?

What is the sector wide case for EDI? What is the sector’s EDI narrative (existing or proposed)?

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Relevance

In order to pinpoint our offering to meet and exceed our clients needs, we must:

• Tailor our offering to their specific circumstances;
• Understand the upsides / downsides of them investing in EDI;
• Accurately articulate all that we know about them / their context.

"Client" Initial Impressions

LEADERSHIP: Optimistic or Pessimistic? OUTLOOK: Positive or Negative? WORKFORCE: Expanding or Declining? CONTACT: EDI Directoror HR Manager?

Strategy

Resources

EDI Levers & Support System

Financials

MindMap

Consultant Initial Impressions

Does the client stand to benefit from our services? Company: Does the sector have any understanding of EDI? Does the size of the company allow for real impact? Primary Contact: Is there an established Lead?Ongoing Actions: Have they ever promoted an EDI initiative?

What do you feel are the characteristics of a 'perfect' client?

How?

• Desk-based research
• Conversations with contacts at the organisation

Title 1

Dissecting Initial Impressions

What?

• What does the organisation do, and do I understand it?
• What is the shareholder profile?
• What does the majority of the workforce do and how do they do it?
• What is the average salary of workforce and the reality of their life?
• Have the organisation been in any recent news / headlines?

Shaping Your Approach

• What insight can you utilise from your research into the client and their sector?
• How may this inform your approach at a discovery session, an internal kick-off or in a casual conversation?

You do not need to be an EDI expert but there is a need to appear competent and engaged.

How would you run a 1st meeting with the client - what questions would you ask to shape the project?

“We want training around microaggressions. The team are fine with everything else” Hope&Glory

“Our organisation needs some direction regarding its EDI directives. This is all new to us.”College of Podiatry

Exercise 02

How would you prepare? (10 mins)

“I would like to have an informal chat with you about what TEG does.”National Trust

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NEEDS

WANTS

Shaping Value vs Taking Orders

• Do they "know" what they want?
• Do you know what they want?
• Do you know what they will benefit from?

if applicable, arrange follow-up with 'economic buyer'

Provide a Written Summary of what was discussed and proposed next steps

Undertaking: Project Execution, PM & Delivery

Closing - Finalisation of the project, its timelines, project team and costs

Detailing: Options, PricingAssumptions

Provide a high level overview of our approach

Following Steps After a Discovery Meeting

Building Relationships

People buy from people. Your ability to build a trusted relationship with people is essential to your success as a consultant, so you must:

• Seek to understand the Lead's personal circumstances
• Understand what success / failure looks like and their implications
• Build a long-term affinity with them (i.e. beyond their current role)

The role of the Client Lead

Motivations

• What is driving their personal interest?
• Where does the drive for this work come from and why?

Opportunities

• Where does this work fit in with their overall plans / ambitions?

Outcomes

• Moving forward - how do we scope a mutually beneficial programme of work?

Do they have hard or soft power?

How long have they been in the position?

How senior are they?

EDI Specific Understanding

• Be transparent & honest

• Produce meaningful, insightful, action based findings

• Seek feedback both during and after assignment

What does 'Excellence' Look Like to Clients?

03

Delivering Great Work

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• Introductions & Scene-setting
• Growing Our Impact
• Research
• Relevance
• Relationships
• Delivering Great Work
• Building Projects
• Team Meetings
• Quality Assurance
• Moving Forward

Content

As a Consultancy team, it is important that we deliver great work. The quality of our work speaks to our credibility and is directly linked to our long term success. As individuals we must be confident of what ‘good’ looks like, specifically in the context of our clients.

Title 1

Service Delivery

• Understand the work that TEG does

• Understand why we do things the way we do
• Keep abreast of ‘best practice’ and work towards improving the way that TEG delivers
• Deeply understand the needs of the client in the context of where they are on their journey

in pairs, pick 2 comments & explain how to deal with the above concerns?

Exercise 03

Dealing with pushback (10 mins)

“Your services seem very expensive for what you provide”

“Our board is 50/50 gender diverse”

“EDI is not a priority for this year”

“We’ve signed up for the Race at Work Charter!”

“We do unconscious bias training annually, isn’t that enough?”

“Why can’t our internal HR team launch a survey?”

“Where do we start?”

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Independent Reviews

Policy Reviews

Focus Groups

Training & Workshops

Bespoke Packages

EDI Audits

Our Service Offerings

EDI Audits...

Our aim is to gather as much qualitative and quantitative data as possible - to help identify areas of strength, weakness and improvements.

• Get a baseline understanding of a companies EDI metrics with independent insight.
• They provide assurance to staff that the organisation is serious about EDI.
• And are the best source of data from which to construct an EDI Strategy.

...and their Principles

EDI Training Days...

Our aim is upskill client teams, giving them the capability and confidence to embed EDI in a meaningful way across their organisation.

• Training is created to speak to the client’s specific circumstances (industry, maturity).
• Can be a source of valuable insight as to issues being faced and client culture.
• Training provides confidence to teams and reassures underrepresented / marginalised staff.

...and their Principles

Policy Reviews...

Our aim is provide an independent review of policies and processes that have EDI implications / outputs.

• Effective reviews require an in-depth understanding of the companies context.
• When a policy is not working properly a review is done.
• Sometimes a policy refresh may make it more effective and give a chance to increase awareness.

...and their Principles

05

Building Projects

The BIG Picture

• Outcomes - what would success look like at the end of this engagement?
• Starting Point - where are they on their EDI journey?
• Narrative - how does the company’s performance or context affect your EDI plans?
• Drivers - what has prompted the change?
• Leadership - how bought in are they to EDI?

Standard Project Life Cycle

"A culture of accountability makes a good organisation great and a great organisation unstoppable"

Accountability

We individually take accountability for our actions and we collectively share successes & failures

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Why is 'Accountability' important?

Accountability: By owning individual responsibility for what we do, we can maximise our contribution & demonstrate our commitment. Collective ownership actively promotes a no blame culture where everyone can rely on support and learn from our ups & downs

• Continuous improvement – how could we/I do better? - never accept mediocrity

• Actively seek to grow knowledge & build skills

What does 'Accountability' Look Like?

• Be transparent & honest : give, & positively receive, constructive challenge

• Be transparent & honest

• Produce meaningful, insightful, action based findings

• Seek feedback both during and after assignment

What does 'Accountability' Look Like to Clients?

• Understand client’s expectations from the start

04

Pioneering

"Once an organisation loses its spirit of pioneering and rests on its early work, its progress stops"

Pioneering

We individually take accountability for our actions and we collectively share successes & failures

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Why is 'Pioneering' important?

Pioneering: We aspire to lead with innovative, sustainable approaches and strategies

• Continuous improvement – how could we/I do better? - never accept mediocrity

• Actively seek to grow knowledge & build skills

What does 'Pioneering' Look Like?

• Be transparent & honest : give, & positively receive, constructive challenge

• Be transparent & honest

• Produce meaningful, insightful, action based findings

• Seek feedback both during and after assignment

What does 'Pioneering' Look Like to Clients?

• Understand client’s expectations from the start

Thanks!

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• Sed do eiusmod tempor incididunt ut.

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Lorem ipsum dolor sit

Lorem ipsum dolor

Consectetur adipiscing elit

• Lorem ipsum dolor sit amet.
• Consectetur adipiscing elit.
• Sed do eiusmod tempor incididunt ut.

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Use this space to add awesome interactivity. Include text, images, videos, tables, PDFs... even interactive questions!Premium tip: Get information on how your audience interacts with your creation:

• Visit the Analytics settings;
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• Let the communication flow!

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod.

Lorem ipsum dolor sit

Lorem ipsum dolor

Consectetur adipiscing elit

• Lorem ipsum dolor sit amet.
• Consectetur adipiscing elit.
• Sed do eiusmod tempor incididunt ut.