North - Divisional - December

North Divisional

Retail Academy

Learning and Development Update

December 2023

Retail Academy

• Affordability attendance update
• Affordability feedback
• ASM upgrades overdue – old and new system
• L&D review meeting agenda 2024
• ASM sign off document
• Training calendar

Agenda

Retail Academy

Affordability Attendance Update

• North total staff completed - 1581

• % completion - 52.3%

• AT's to ensure 'NO's' are rebooked

• L&D Team scoop leavers each week and remove from register

• Cut off for attending training - 17th December

• L&D to send list of all new starters from beginning of role out to 14th December - and AT's to send details of session/time/employee number/shop they will attend

Retail Academy

Affordability Feedback

Average scores;

• Venue 7.8
• Effetiveness of Training 9.1
• How prepared do you feel to put into practice what you have learned? 9.1
• The whole experience? 9.2

458 feedback complete - support staff to encourage completion (3357 attendance = 14%)L&D to share details of feedback receivedOn the back of the feedback received - a full training room audit of each venue used throughout will be conducted for future reference.

Retail Academy

Old Style TASM's

• Training materials now removed from the shop portal

• Actions to be agreed with CS/DG

Retail Academy

New Starter App TASM's

• 26 TASM's on New Starter App that have passed their probation period

• Focus to be on getting these signed off ASAP or agree actions with CS/DG

Retail Academy

Area Team L&D Reviews

Starting in January 2024 the L&D team will conduct 6-weekly reviews with each Area Manager.Other Area Team members can also be included. First cycle of meetings to take place;

1. 29th Jan to 11th Feb
2. 18th March to 31st March
3. 29th Apr to 12th May

Your L&D Manager will be in touch to arrange meetings.

Retail Academy

Area Team L&D Reviews

Review Meeting Agenda;

• Labour Turnover

• Internal Promotions

• Induction/Compliance/Security/Affordability attendance and sign offs

• New starter app sign offs

• Compliance Academy assignments (Area Team)

• Aspire progress

• Succession planning

Retail Academy

ASM Sign Off Document

• Document now signed off and approved

• Feedback received from AT's has been considered and ammendments made to final document (can't please everyone!)

• To be used by all areas - no other variations

• L&D to send out on Friday

• Sign off should be conducted face to face / couple of hours to complete

• Not to be used as emergency sign off as these are no longer in circulation (risk to the business)

• View to make this a digital sign off in the next few months

Training Calendar

• The new training calendar has been created and will start to be used in 2024.

• The calendar will ensure training is spread over the year to allow area teams to plan in advance and manage reporting effectively

• All training going forward will be sent via the L&D Team

• L&D to organise the training schedule and ensure shop staff are not receiving several sign offs within a short period of time.

Retail Academy

Retail Academy

AT's will be sent a copy of the calendar in the New Year.

Training Calendar

Retail Academy

Questions?