North - Divisional - December
Betfred
Created on December 6, 2023
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Transcript
North Divisional
Retail Academy
Learning and Development Update
December 2023
Retail Academy
- Affordability attendance update
- Affordability feedback
- ASM upgrades overdue – old and new system
- L&D review meeting agenda 2024
- ASM sign off document
- Training calendar
Agenda
Retail Academy
Affordability Attendance Update
- North total staff completed - 1581
- % completion - 52.3%
- AT's to ensure 'NO's' are rebooked
- L&D Team scoop leavers each week and remove from register
- Cut off for attending training - 17th December
- L&D to send list of all new starters from beginning of role out to 14th December - and AT's to send details of session/time/employee number/shop they will attend
Retail Academy
Affordability Feedback
Average scores;
- Venue 7.8
- Effetiveness of Training 9.1
- How prepared do you feel to put into practice what you have learned? 9.1
- The whole experience? 9.2
Retail Academy
Old Style TASM's
- Training materials now removed from the shop portal
- Actions to be agreed with CS/DG
Retail Academy
New Starter App TASM's
- 26 TASM's on New Starter App that have passed their probation period
- Focus to be on getting these signed off ASAP or agree actions with CS/DG
Retail Academy
Area Team L&D Reviews
Starting in January 2024 the L&D team will conduct 6-weekly reviews with each Area Manager.Other Area Team members can also be included. First cycle of meetings to take place;
- 29th Jan to 11th Feb
- 18th March to 31st March
- 29th Apr to 12th May
Retail Academy
Area Team L&D Reviews
Review Meeting Agenda;
- Labour Turnover
- Internal Promotions
- Induction/Compliance/Security/Affordability attendance and sign offs
- New starter app sign offs
- Compliance Academy assignments (Area Team)
- Aspire progress
- Succession planning
Retail Academy
ASM Sign Off Document
- Document now signed off and approved
- Feedback received from AT's has been considered and ammendments made to final document (can't please everyone!)
- To be used by all areas - no other variations
- L&D to send out on Friday
- Sign off should be conducted face to face / couple of hours to complete
- Not to be used as emergency sign off as these are no longer in circulation (risk to the business)
- View to make this a digital sign off in the next few months
Training Calendar
- The new training calendar has been created and will start to be used in 2024.
- The calendar will ensure training is spread over the year to allow area teams to plan in advance and manage reporting effectively
- All training going forward will be sent via the L&D Team
- L&D to organise the training schedule and ensure shop staff are not receiving several sign offs within a short period of time.
Retail Academy
Retail Academy
AT's will be sent a copy of the calendar in the New Year.
Training Calendar
Retail Academy
Questions?