Customer service manual

Customer

ServiceManual

Contact

Tips and Advice

Difficult Situations

Frequently Asked Questions

Presentation

Requirements

Objectives

Index

We avoid being part of the content overload in the digital world.

Our Goal

We need to interact with one another. We learn in a collaborative way.

Our Customers

We tell thousands and thousands of stories. ⅔ of our conversations are stories.

Our Model

Synthesis and organization,the two pillars of presentation

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We can understand images from millions of years ago, even from other cultures.

Our Team

Objectives

We don’t like to bore. We don’t want to be repetitive. Communicating in the same old ways is boring and doesn’t engage people. We do it differently. We annihilate boredom. We create things the brain likes to consume because they stimulate it.

Contextualize your topic

Write anawesome title

Requirements

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After plenty of practice. Improvisation works best when you’re prepared!

Show enthusiasm! Breathe deeply and say what you came to say.

Using an outline, to convey everything in an orderly fashion.

Calmly and concisely. Summarize the content.

Did you know that Genially allows you to share your creation directly, with no need to download? All ready for your audience to view it from any device and share it anywhere.

Contextualize your topic

Write anawesome title

+ Info

Customer presentation

A boring presentation

A Wow presentation

You know it’s a Wow presentation when you hold your audience’s attention, everyone assimilates the information you’ve shared.

You know a presentation is boring when you see that your audience is in a daze, no one has understood anything you’ve said.

Customer presentation

12:00

10:00

08:00

Show enthusiasm, smile, and maintain eye contact with your audience..

If you’re going to present live, we recommend training your voice and rehearsing; the best improvisation happens when you’re prepared!

You can make an outline to summarize the content and use words that will be imprinted in the memories of your audience.

Frequently Asked Questions

And use this space to caption it. Multimedia content is essential in a presentation.

Write a subtitle here

Insert an awesome video

After plenty of practice. Improvisation works best when you’re prepared!

Situation IV

Show enthusiasm! Breathe deeply and say what you came to say.

Situation III

Using an outline, to convey everything in an orderly fashion.

Situation II

Calmly and concisely. Summarize the content.

Situation I

Frequently Asked Questions

They help to break the monotony

They allow you to add additional info

They illustrate what youwant to say

your audience’s minds, or even embed external content to surprise them: Whatever you like!

With the Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in

Here you can put an important title

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Difficult situations

Step 1

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You can briefly describe what the timeline of your presentation consists of and state the milestones achieved verbally so that no one falls asleep.

And for you to wow your audience.

Step 4

The important thing is for everything to be suitable for the topic.

Step 3

And animations tomake it fun.

Step 2

You can add interactivityto your timeline.

Message

Impress

Subtitle here

Communicate

Subtitle here

Structure

Plan

Difficult situations

It’s ordered, hierarchical, and structured.

Advice 6

Make sure your audience remembers the message.

Advice 5

Activate and surprise your audience.

Advice 4

It’s got the Wow effect. Very Wow.

Advice 3

Measure results and experiment.

Advice 2

Generate experiences with your content.

Advice 1

Tips and Advice

Write an awesome title

When you tell us a story, it excites us, and can even move us, which means that we remember stories up to 20 times more than any other content we consume.

Don’t forget to publish!

Thankyou!

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like!Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

THERE’S A MONOPOLY IN THE ENERGY MARKET. WE’RE HERE TO CHANGE IT.

We believe that affordable, traceable, green energy should be accessible for all and our commitment to a greener future has already begun – driving us to build a curated network of consumers, prosumers & generators to deliver first class service to our clients.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like!Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

ENERGY EXCHANGE - SIMPLIFIED

UrbanChain is the leading provider of Peer-to-Peer (P2P) energy exchange services in the UK. We have been part of the UK’s energy market since 2017 and serve generators of renewable energy and corporate consumers that want true, affordable green energy.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like!Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like!Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like!Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like!Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like!Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like!Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like!Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

Meet the team...

Let the communication flow!

As a team we are driven by one common vision - to make energy affordable for all. Each member of our close knit team brings their own skillset making us a formidable force in the market but we’re also a really friendly bunch too.

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like!Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like!Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like!Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like!Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.