Customer service manual

Customer

ServiceManual

Index

Objectives

Requirements

Presentation

Frequently Asked Questions

Difficult Situations

Tips and Advice

Contact

Objectives

Synthesis and organization, the two pillars of presentation

Our Goal

Our Customers

Our Model

Our Team

We avoid being part of the content overload in the digital world.

We tell thousands and thousands of stories. ⅔ of our conversations are stories.

We can understand images from millions of years ago, even from other cultures.

We need to interact with one another. We learn in a collaborative way.

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Requirements

Calmly and concisely. Summarize the content.

Write anawesome title

Contextualize your topic

Using an outline, to convey everything in an orderly fashion.

We don’t like to bore. We don’t want to be repetitive. Communicating in the same old ways is boring and doesn’t engage people. We do it differently. We annihilate boredom. We create things the brain likes to consume because they stimulate it.

Show enthusiasm! Breathe deeply and say what you came to say.

After plenty of practice. Improvisation works best when you’re prepared!

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Customer presentation

Write anawesome title

Contextualize your topic

Did you know that Genially allows you to share your creation directly, with no need to download? All ready for your audience to view it from any device and share it anywhere.

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Customer presentation

A boring presentation

A Wow presentation

You know a presentation is boring when you see that your audience is in a daze, no one has understood anything you’ve said.

You know it’s a Wow presentation when you hold your audience’s attention, everyone assimilates the information you’ve shared.

Frequently Asked Questions

You can make an outline to summarize the content and use words that will be imprinted in the memories of your audience.

08:00

If you’re going to present live, we recommend training your voice and rehearsing; the best improvisation happens when you’re prepared!

10:00

Show enthusiasm, smile, and maintain eye contact with your audience..

12:00

Frequently Asked Questions

Situation I

Calmly and concisely. Summarize the content.

Situation II

Using an outline, to convey everything in an orderly fashion.

Situation III

Insert an awesome video

Show enthusiasm! Breathe deeply and say what you came to say.

Write a subtitle here

And use this space to caption it. Multimedia content is essential in a presentation.

Situation IV

After plenty of practice. Improvisation works best when you’re prepared!

Difficult situations

With the Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in

your audience’s minds, or even embed external content to surprise them: Whatever you like!

Here you can put an important title

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They allow you to add additional info

They illustrate what you want to say

They help to break the monotony

Difficult situations

Step 1

Plan

Communicate

Subtitle here

You can add interactivity to your timeline.

Step 2

And animations to make it fun.

Message

Step 3

Structure

Subtitle here

Impress

The important thing is for everything to be suitable for the topic.

Step 4

You can briefly describe what the timeline of your presentation consists of and state the milestones achieved verbally so that no one falls asleep.

And for you to wow your audience.

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Tips and Advice

Advice 1

Advice 4

Generate experiences with your content.

Activate and surprise your audience.

Advice 2

Advice 5

Measure results and experiment.

Make sure your audience remembers the message.

Advice 3

Advice 6

It’s got the Wow effect. Very Wow.

It’s ordered, hierarchical, and structured.

Thank you!

Write an awesome title

When you tell us a story, it excites us, and can even move us, which means that we remember stories up to 20 times more than any other content we consume.

Don’t forget to publish!

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

THERE’S A MONOPOLY IN THE ENERGY MARKET. WE’RE HERE TO CHANGE IT.

We believe that affordable, traceable, green energy should be accessible for all and our commitment to a greener future has already begun – driving us to build a curated network of consumers, prosumers & generators to deliver first class service to our clients.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

ENERGY EXCHANGE - SIMPLIFIED

UrbanChain is the leading provider of Peer-to-Peer (P2P) energy exchange services in the UK. We have been part of the UK’s energy market since 2017 and serve generators of renewable energy and corporate consumers that want true, affordable green energy.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

Meet the team...

Let the communication flow!

As a team we are driven by one common vision - to make energy affordable for all. Each member of our close knit team brings their own skillset making us a formidable force in the market but we’re also a really friendly bunch too.

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.