DINOSAURS QUIZ

DINOSAURSQUIZ(CAFS new and Vertset)

WELCOME TO the

start

only for agents

No

yes

Celine, is the user name case sensitive?

10

5/10

what type of loan do they have

what payment is needed

what is their lenders' name

Celine, what is one question we should always ask before transfer a caller to a diffrent department?

10

6/10

10

YOU CAN NOT SEARCH WITH THE LOAN NUMBER

Financial Commentment ID

1/10

DUNS Number

Brittney, When verifying for a MYSBA, VetCert, Or disaster caller. What would the last thing you can use as verfication?

2/10

10

veterans.certify.sba.gov

Lending.sba.gov

veterans.sba.gov

Beatrice, what is the correct website for Vercert registration

they can not use that address, becasue it not a house or apartment

ensure they used look up zip button before entering in the full address

zip code was incorrect they need to find the correct zip code

Jesse, If a caller is receving this error message " Invalid State Code Error" what should they do?

10

3/10

can have the following words and numbers in a row. "Missunshine" or 0007Jamesbond

the password can be the users email address

May not be any of the last 24 passwords used

Jesse, when creating a new vertcet password what is one of the requerments we should be aware of

10

4/10

Jessica, what should the assurance level be set to before ending a call

10

7/10

No, they can not have a Lending portal and a Vet cert portal

Yes, they will need to put in all new infromat

No, they use the same information from their vercert account

Jessica, if a Veteran has a VETcert protal, do they need to creat and account on lending.sba.gov to view their loan?

10

8/10

10

No, we should never do this

Yes, only if they tell your their full SSN

yes, only if they have their loan number

Lakshmi, you are premitted to use Etrans when searching for a CAFS customer if you can not find them in Security systems?

9/10

10

Yes, but their need to speak with their lender

No, we should not reactivate this account

Yes, this is only saying the account has been inactive for 90 days

Lakshmi, If a Vetcert account is deactivated with the reason of "OGC Suspension" should we reactivate the account?

10/10

10

No, but they need to reset the password

Yes, i will cause issue

1/10

NO, It will not cause any issue

Sheila, if the "Source" Field is blank will this cause an error when a caller is trying to log in?

2/10

10

No, we should do a password reset for them

Yes, but it will only sedn a 2 factor to their cell phones

Yes, But they will need to wait 15 minutes before logging in

Sheila, should we have callers selfservice if they forgot their Vetcert password?

51

01

007

Shanekas, what shoud the county code be if the caller has a Fax number?

10

3/10

veterans.certify.sba.gov

Lending.sba.gov

CAWEB.sba.gov

Shanekas, when reseting a password for VETcert where would we direct call?

10

4/10

Tinytotspurplepin1

Rubberbabysboy123!

Tue$d@yN!ghtfever24!

Nicole, what is an accepital password when creating an acocunt? and Why?

10

5/10

Nicole, What is the Vertcet phone number and is this a warm transfer or cold transfer?

Give phone number and warm transfer when wait time is under 3 mins transfer, 1 800-862-8088

Give phone number and cold transfer when wait time is under 3 mins transfer, 1 800-862-8088

warm transfer when wait time is under 3 mins transfer, 1 800-862-8088

10

6/10

Yes, but the primary account holder must be on the phone .

No, only the primary account holder can.

Yes, if they have all of the information.

Ahjah, is a 3rd party premitted to creat an account for a Primary account holder?

10

7/10

if the account has no sorce code

If the account was suspended due to non use

if the account was deactivated for a non standard reason

Ahjah, When should we escalate a Vertcet reactvation?

10

8/10

10

verify Identity, activate and unlock the account, have them try again

have them clear cash and wait 45 mins and try again

tell the caller to wait 45 mins and try again

Denice, if a caller recived a message that their account is "locked after too many attempts" what should we do?

9/10

10

no one has to sign anything

any and all owners and co-owners

only the owner

Denice, who needs to sign documents that will certify that a business is owned by a Veteran?

10/10

back

WRONG

CONGRATS!

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