Safeguarding Pathway for clinicians
Healios L&D
Created on November 21, 2023
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Urgent/in session support required
Non-urgent clinical risk support required
Non-urgent safeguarding support required
Safeguarding pathway
This tool shows the steps to take where you identify a possible need for a safeguarding or early help referral (in Scotland this is known as a "named person discussion").Select the most appropriate option below to get started.Note: process queries should be raised in #safeguarding in Slack.
ITS teams
Process overview
Seek initial support from the safeguarding duty worker.You can do this by:
- Messaging on Slack.
- Calling the duty safeguarding number.
Urgent/in session support required
Safeguarding team
Resources:
- MH duty team lead rota.
- ND duty team lead rota.
- On-call manager information.
+info
Contactdetails
Office hours
Back to overview
03300885277
Continue
Seek initial support from the safeguarding duty worker.You can do this by:
- Messaging on Slack.
- Calling the duty safeguarding number.
+info
Resources:
- MH duty team lead rota.
- ND duty team lead rota.
- On-call manager information.
Urgent/in session support required
Contactdetails
Office hours
Safeguarding team
Back to overview
Continue
03300885277
Non-urgent clinical risk support required
Back to overview
Continue
Contactdetails
The duty safeguarding worker...
Reviews the request for support and allocates to safeguarding team member. The allocated safeguarding officer will make contact with you to arrange a discussion. Contact will be made on the same day the request is received, unless out of hours.
Office hours
You will...
...complete the Safeguarding Notification form (support request) This is received by the duty safeguarding worker into the safeguarding inbox. This must be completed for:
- Any safeguarding concern/high risk case, even if support is not needed. This ensures the safeguarding team has a log of concerns to then let local contracts know/follow up on outcomes.
- Risk of suicide cases.
Safeguarding team
Collaborative discussion takes place between you and the safeguarding team to agree what actions are required and who will complete them.
Collaborative discussion
Back to overview
Contactdetails
Office hours
Continue
The safeguarding team will be able to support with the "doing", where appropriate.
The team ask that you should always be involved in the completion of the referral with support from the team, when needed.
The team will share a summary of the agreed actions with you and your team lead and will add this to Panacea.
Safeguarding team
Contactdetails
Agreed actions
Back to overview
Continue
Office hours
You will...
Safeguarding team
...share the manual form referral with safeguarding@healios.org.uk to quality check and send (paper referrals).**if you're a contractor, this will be done by the Safeguarding team.
+info
The safeguarding officer...
...progresses with agreed options including:
- Information gathering.
- Multi-agency discussions.
- Support to complete referrals, where required.
Next steps
Back to overview
Contactdetails
Office hours
Continue
The safeguarding officer...
The safeguarding team...
...will inform the local contract when a safeguarding referral is made or if there is a an increase in risk, copying in the team lead and the account manager.Note: in high/immediate risk cases, this will be done by phone.
...will follow up on the outcome within agreed KPIs.The outcome will be recorded on Panacea and shared with you and the local contract.
+info
+KPIs
Safeguarding team
The safeguarding team...
...will consider the outcome and liaise with the clinician/team lead if there is any need for case escalation.
+info
+KPIs
Considerations and monitoring
Then...
...the team will monitor all cases received via the Safeguarding Notification form. These forms populate the safeguarding log and are monitored closely.High risk cases will be flagged and additional monitoring will take place.The local contract will also be kept updated about these cases.
Safeguarding team
Contactdetails
Office hours
Back to overview
The safeguarding team will be the central point of contact for external professionals. The following contact details should be shared on all referral forms:
- Email: safeguarding@healios.org.uk
- Tel: 0330 088 5277
Contact details
Reasons for support
- To clarify processes.
- To discuss risk.
- To debrief and off-load.
- For emotional support.
Time KPIs
- Follow up on child protection referrals within 48 hours
- Follow up on early help referrals within 10 working days.
The safeguarding team will be available between 8.00am and 6.00pm, Monday to Friday.Out of hours:
- Urgent support, please continue to seek support from the out of hours manager.
- Non-urgent support: Complete a safeguarding notification form to be followed up on the next working day.
Office hours
The safeguarding team will be the central point of contact for external professionals. The following contact details should be shared on all referral forms:
- Email: safeguarding@healios.org.uk
- Tel: 0330 088 5277
Contact details
The safeguarding team will be available between 8.00am and 6.00pm, Monday to Friday.Out of hours:
- Urgent support, please continue to seek support from the out of hours manager.
- Non-urgent support: Complete a safeguarding notification form to be followed up on the next working day.
Office hours
The safeguarding team will be available between 8.00am and 6.00pm, Monday to Friday.Out of hours:
- Urgent support, please continue to seek support from the out of hours manager.
- Non-urgent support: Complete a safeguarding notification form to be followed up on the next working day.
Office hours
The safeguarding team will be available between 8.00am and 6.00pm, Monday to Friday.Out of hours:
- Urgent support, please continue to seek support from the out of hours manager.
- Non-urgent support: Complete a safeguarding notification form to be followed up on the next working day.
Office hours
Reasons for support
- To clarify processes.
- To discuss risk.
- To debrief and off-load.
- For emotional support.
Mental Health teams
Urgent support and clinical risk will continue to be dealt with by team leads and clinicians in the mental health divisions.
The safeguarding team will be available between 8.00am and 6.00pm, Monday to Friday.Out of hours:
- Urgent support, please continue to seek support from the out of hours manager.
- Non-urgent support: Complete a safeguarding notification form to be followed up on the next working day.
Office hours
The safeguarding team will be the central point of contact for external professionals. The following contact details should be shared on all referral forms:
- Email: safeguarding@healios.org.uk
- Tel: 0330 088 5277
Contact details
The safeguarding team will be the central point of contact for external professionals. The following contact details should be shared on all referral forms:
- Email: safeguarding@healios.org.uk
- Tel: 0330 088 5277
Contact details
The safeguarding team will be available between 8.00am and 6.00pm, Monday to Friday.Out of hours:
- Urgent support, please continue to seek support from the out of hours manager.
- Non-urgent support: Complete a safeguarding notification form to be followed up on the next working day.
Office hours
The safeguarding team will be the central point of contact for external professionals. The following contact details should be shared on all referral forms:
- Email: safeguarding@healios.org.uk
- Tel: 0330 088 5277
Contact details
During safeguarding activity
The clinician and team lead will be kept updated throughout.All activity will be recorded on Panacea throughout, as a progress note.If additional risk information is identified, the risk assessment should also be updated - changes should be initialled and dated.The Safeguarding team will update the risk management plan with action(s).Any risk that impacts on continuation of service will be discussed with the team lead to take forward.
The clinician and team lead will be kept updated throughout.All activity will be recorded on Panacea throughout, as a progress note.If additional risk information is identified, the risk assessment should also be updated - changes should be initialled and dated.The Safeguarding team will update the risk management plan with action(s).Any risk that impacts on continuation of service will be discussed with the team lead to take forward.
During safeguarding activity
The safeguarding team will be the central point of contact for external professionals. The following contact details should be shared on all referral forms:
- Email: safeguarding@healios.org.uk
- Tel: 0330 088 5277
Contact details