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Urgent/in session support required

Non-urgent clinical risk support required

Non-urgent safeguarding support required

Safeguarding pathway

This tool shows the steps to take where you identify a possible need for a safeguarding or early help referral (in Scotland this is known as a "named person discussion").Select the most appropriate option below to get started.Note: process queries should be raised in #safeguarding in Slack.

Mental Healthteams

Process overview

Seek initial support from the safeguarding duty worker.You can do this by:

  • Messaging on Slack.
  • Calling the duty safeguarding number.
You'll then complete the Safeguarding Notification form.

Urgent/in session support required

Safeguarding team

Resources:

  • MH duty team lead rota.
  • ND duty team lead rota.
  • On-call manager information.

+info

Contactdetails

Office hours

Back to overview

03300885277

Continue

Seek initial support from the safeguarding duty worker.You can do this by:

  • Messaging on Slack.
  • Calling the duty safeguarding number.
You'll then complete the Safeguarding Notification form (support request).

+info

Resources:

  • MH duty team lead rota.
  • ND duty team lead rota.
  • On-call manager information.

Urgent/in session support required

Contactdetails

Office hours

Safeguarding team

Back to overview

Continue

03300885277

Non-urgent clinical risk support required

Back to overview

Continue

Contactdetails

The duty safeguarding worker...

Reviews the request for support and allocates to safeguarding team member. The allocated safeguarding officer will make contact with you to arrange a discussion. Contact will be made on the same day the request is received, unless out of hours.

Office hours

You will...

...complete the Safeguarding Notification form (support request) This is received by the duty safeguarding worker into the safeguarding inbox. This must be completed for:

  • Any safeguarding concern/high risk case, even if support is not needed. This ensures the safeguarding team has a log of concerns to then let local contracts know/follow up on outcomes.
  • Risk of suicide cases.

Safeguarding team

Collaborative discussion takes place between you and the safeguarding team to agree what actions are required and who will complete them.

Collaborative discussion

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Contactdetails

Office hours

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The safeguarding team will be able to support with the "doing", where appropriate.

The team ask that you should always be involved in the completion of the referral with support from the team, when needed.

The team will share a summary of the agreed actions with you and your team lead and will add this to Panacea.

Safeguarding team

Contactdetails

Agreed actions

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Office hours

You will...

Safeguarding team

...share the manual form referral with safeguarding@healios.org.uk to quality check and send (paper referrals).**if you're a contractor, this will be done by the Safeguarding team.

+info

The safeguarding officer...

...progresses with agreed options including:

  • Information gathering.
  • Multi-agency discussions.
  • Support to complete referrals, where required.

Next steps

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Contactdetails

Office hours

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The safeguarding officer...

The safeguarding team...

...will inform the local contract when a safeguarding referral is made or if there is a an increase in risk, copying in the team lead and the account manager.Note: in high/immediate risk cases, this will be done by phone.

...will follow up on the outcome within agreed KPIs.The outcome will be recorded on Panacea and shared with you and the local contract.

+info

+KPIs

Safeguarding team

The safeguarding team...

...will consider the outcome and liaise with the clinician/team lead if there is any need for case escalation.

+info

+KPIs

Considerations and monitoring

Then...

...the team will monitor all cases received via the Safeguarding Notification form. These forms populate the safeguarding log and are monitored closely.High risk cases will be flagged and additional monitoring will take place.The local contract will also be kept updated about these cases.

Safeguarding team

Contactdetails

Office hours

Back to overview

The safeguarding team will be the central point of contact for external professionals. The following contact details should be shared on all referral forms:

  • Email: safeguarding@healios.org.uk
  • Tel: 0330 088 5277

Contact details

Reasons for support

  • To clarify processes.
  • To discuss risk.
  • To debrief and off-load.
  • For emotional support.

Time KPIs

  • Follow up on child protection referrals within 48 hours
  • Follow up on early help referrals within 10 working days.

The safeguarding team will be available between 8.00am and 6.00pm, Monday to Friday.Out of hours:

  • Urgent support, please continue to seek support from the out of hours manager.
  • Non-urgent support: Complete a safeguarding notification form to be followed up on the next working day.

Office hours

The safeguarding team will be the central point of contact for external professionals. The following contact details should be shared on all referral forms:

  • Email: safeguarding@healios.org.uk
  • Tel: 0330 088 5277

Contact details

The safeguarding team will be available between 8.00am and 6.00pm, Monday to Friday.Out of hours:

  • Urgent support, please continue to seek support from the out of hours manager.
  • Non-urgent support: Complete a safeguarding notification form to be followed up on the next working day.

Office hours

The safeguarding team will be available between 8.00am and 6.00pm, Monday to Friday.Out of hours:

  • Urgent support, please continue to seek support from the out of hours manager.
  • Non-urgent support: Complete a safeguarding notification form to be followed up on the next working day.

Office hours

The safeguarding team will be available between 8.00am and 6.00pm, Monday to Friday.Out of hours:

  • Urgent support, please continue to seek support from the out of hours manager.
  • Non-urgent support: Complete a safeguarding notification form to be followed up on the next working day.

Office hours

Reasons for support

  • To clarify processes.
  • To discuss risk.
  • To debrief and off-load.
  • For emotional support.

Mental Health teams

Urgent support and clinical risk will continue to be dealt with by team leads and clinicians in the mental health divisions.

The safeguarding team will be available between 8.00am and 6.00pm, Monday to Friday.Out of hours:

  • Urgent support, please continue to seek support from the out of hours manager.
  • Non-urgent support: Complete a safeguarding notification form to be followed up on the next working day.

Office hours

The safeguarding team will be the central point of contact for external professionals. The following contact details should be shared on all referral forms:

  • Email: safeguarding@healios.org.uk
  • Tel: 0330 088 5277

Contact details

The safeguarding team will be the central point of contact for external professionals. The following contact details should be shared on all referral forms:

  • Email: safeguarding@healios.org.uk
  • Tel: 0330 088 5277

Contact details

The safeguarding team will be available between 8.00am and 6.00pm, Monday to Friday.Out of hours:

  • Urgent support, please continue to seek support from the out of hours manager.
  • Non-urgent support: Complete a safeguarding notification form to be followed up on the next working day.

Office hours

The safeguarding team will be the central point of contact for external professionals. The following contact details should be shared on all referral forms:

  • Email: safeguarding@healios.org.uk
  • Tel: 0330 088 5277

Contact details

During safeguarding activity

The clinician and team lead will be kept updated throughout.All activity will be recorded on Panacea throughout, as a progress note.If additional risk information is identified, the risk assessment should also be updated - changes should be initialled and dated.The Safeguarding team will update the risk management plan with action(s).Any risk that impacts on continuation of service will be discussed with the team lead to take forward.

The clinician and team lead will be kept updated throughout.All activity will be recorded on Panacea throughout, as a progress note.If additional risk information is identified, the risk assessment should also be updated - changes should be initialled and dated.The Safeguarding team will update the risk management plan with action(s).Any risk that impacts on continuation of service will be discussed with the team lead to take forward.

During safeguarding activity

The safeguarding team will be the central point of contact for external professionals. The following contact details should be shared on all referral forms:

  • Email: safeguarding@healios.org.uk
  • Tel: 0330 088 5277

Contact details