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CES - Navigating our Two Trial Options
Rachel Lyons
Created on November 16, 2023
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Transcript
CES - Navigating our two trial options
Speaking with a consumer - DO YOU HAVE AN slp?
No - Consumer (at home) trial
yes
Did your SLP specifically refer you to Lingraphica to start a trial that they will conduct?
Explain requirements of Consumer Trial. Are they on board?
No
not sure
yes
Offer Consumer Trial - do they meet expectations/have interest in a consumer trial?
Likely SLP trial (SLP confirmation)
yes
No
Do they have their SLPs contact info?
No
yes
Do not submit. They will need to find their own in-person SLP to conduct their trial
yes
No
Consumer Trial
Look them up in HS.
Explain two trial options and see which would fit their needs best. If SLP channel (SLP confirmation) set expectation for needing SLP contact info within 1-2 days after submitting benefits check.
Offer SLP trial (SLP confirmation)
Consumer trial - we will collaborate with your SLP if/when possible, but we don't want to skip a beat, let's get your trial started through our At-Home Program.
Consumer trial if: - SLP has submitted deals to Consumer channel prior (and client qualifies for and is interested in at-home/collaboration) - SLP has a handful of closed/lost deals
SLP trial if: - SLP has submitted deals to SLP channel prior - Based on information gathered during the qualifying/exploratory phase, it sounds like they would like their SLP to conduct their trial.
CES - Navigating our two trial options
Speaking with an SLP - have they conducted a trial before?
no
yes
Previous deals submitted to the SLP channel?
Yes
no - previous deals submitted to consumer channel
Explain typical SLP channel trial, unless they provide info that indicates they may benefit from exploring our Consumer trial option (tettra)
Consumer channel
SLP channel - unless they provide info that indicates they may benefit from exploring our Consumer trial option (tettra), or, SLP has a handful of closed/lost deals (vet for client appropriateness for consumer first though, if you are leaning in that direction)