Equipment and Plans

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Equipment and Monitoring Plans

The monthly fee will either be $17.99+tax or $27.99+tax for the monitoring service, plus $10 for the convenience fee.

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Cove gives the option for a customer to receive $415 worth of retail equipment without having to pay for it.

Economy Plan

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The monthly fee will either be $17.99+tax or $27.99+tax for the monitoring service.

Value Plan

The option to purchase equipment upfront so that in the event a customer decides to pause or cancel their monitoring services, they can do so at any time because they own the equipment.

equipment plans

• Camera Support
• Free Video Storage
• $5 Monthly Equipment Reward
• Lifetime Monitoring Rate-Lock Guarantee

$27.99

• 24/7 Live Alarm Monitoring
• Fire, smoke, and flood protection
• Alarm verification
• 10x faster response with InstaText
• 24/7 Customer Support
• Dual Connection
• 24 hour Battery Backup
• Smartphone Control
• Lifetime Equipment Warranty

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$17.99

• 24/7 Live Alarm Monitoring
• Fire, smoke, and flood protection
• Alarm verification
• 10x faster response with InstaText
• 24/7 Customer Support
• Dual Connection
• 24 hour Battery Backup
• Smartphone Control
• 1-year Equipment Warranty

MONITORING plans

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Basic Plan

Plus Plan

When a customer chooses Affirm as their payment option, they will be directed to Affirm's website to complete the checkout process.

Verification

Affirm is a trusted and secure payment platform that offers flexible payment options to our customers. We use this as a financing option giving our customers more flexibility in their finances. Affirm will provide our customers with transparent, easy-to-understand terms and conditions, and will not charge any hidden fees. See the detals below on how this process works.

Affirm Checkout Process

If the customer accepts the loan offer, they will be asked to confirm their payment information and sign a loan agreement. Affirm will then process the payment.

If the customer is verified and is eligible, Affirm will present them with a loan offer that outlines the details of the loan. The customer can choose the repayment plan that works best for them, whether that's paying in full at checkout or financing with Affirm.

The customer will receive reminders from Affirm when their payments are due. They can also set up automatic payments to ensure they never miss a payment. If the customer has any questions or concerns, they can contact Affirm's customer service team.

Loan offer

Approval

Repayment

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• Pays the first month's monitoring cost.
• Pays an additional $10 a month (including the first) for the convenience of not paying for the equipment up front.
• Needs to keep the monitoring service for 36 months.
• After 36 months, the customer will have the equipment balance forgiven. If they decide to cancel before the 36 months they will need to pay off their equipment balance. The RMR will remain the same after the 36 month period.
• The Economy plan is not available for some areas or addresses including apartments, townhomes with unit numbers, businesses, etc.

Economy Plan Details

• Camera support includes the ability to purchase Eufy Cameras and technical support.
• $5 Monthly equipment reward is earned monthly by the customer, accrues, and can be used for additional equipment purchases. It cannot be used to pay for monitoring.
• Lifetime Monitoring Rate-Lock, customers are guaranteed that any monitoring price changes in the future will not affect them.

Additional Information

Affirm will ask the customer to provide personal information, including their name, address, date of birth, and the last four digits of their Social Security number. This information is used to verify the customer's identity and determine their eligibility for financing with a soft credit check. These information are not sent over to Cove and is exclusively shared with Affirm.

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