Control Room for L2

ControlRoom

Use your mouse to click or hover over each icon above to find out how to navigate.

Context

Application support has recently received several cases where users provide an email reference. There are 2 possible solutions:

• Search for the email within the Control Room.

• In the DEO, assume the user’s identity and search their inbox for the specified email reference.

Context

How to access the control room?

In the DEO, locate the upper left arrow positioned next to the text ‘Digital Editorial Office’ and click on it. This action will display a drop-down menu, where you should select ‘Control Room’.

How to access the control room?

How to search for email references?

Check you are in the "email" tab within the Control Room.Click on the three ellipses located on the upper right hand side.Click search by email reference ids.

How to search for email references?

Copy/paste the email reference.

How to search for email references?

Scroll right to reveal the recipient's name and article ID.

How to search for email references?

Contact the Center of Excellence or your team lead for further help and support.

Search for the email reference within the control room or search the user's inbox for the specified email reference.

Locating an email by searching for the reference number can help reduce the number of cases we have on "Pending Response" status.

Key things to remember

centerofexcellence.team@frontiersin.org

Don't hesitate to contact us

Lisa Tani Application Support CoachAlfredo Ayala Subject Matter Expert