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UNIT 2 customer service - complaints session

Marcia

Created on November 13, 2023

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Transcript

Audio record feedback to the group who solved your complaints.
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2.5 Handle a range of customer complaints in line with agreed procedures Face to face, telephone, online, internal/external.

UNIT 2 Customer Service - Complaints session

Share with the group and discuss whether its of benefit to the business. Is it relevant? any other thoughts what make it a bad or good review.

Find the funniest review about a business/product

You are now going to be put into groups. Divide your flip chart paper into 4 sections and write down 4 customer service complaints you could encounter. Example: faulty good received You will then swap with another group and they will try and solve your complaint, click on the link to see the key things to consider when solving the complaint.