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BASIC DIGITAL DASHBOARD
Kirsten Webb
Created on November 13, 2023
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Transcript
of complainants requested some form of follow up, even after that complaint had been responded to.
47%
were very dissatisfied / fairly dissatisfied with the outcome of the complaint.
74%
were very dissatisfied / fairly dissatisfied with the handling of the complaint.
70%
were very satisfied / fairly satisfied with the handling of the complaint.
16%
37% of responses were from neither tenant or leaseholder.
37% of responses were from Tenants
26% of responses were from Leaseholders
April 2023 - November 2023
were very satisfied / fairly satisfied with the outcome of the complaint.
20%
response rate, with 70 people responding to the survey.
8%
surveys sent to our residents for Q1 & Q2.
911
Satisfaction Survey Results