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BASIC DIGITAL DASHBOARD
Kirsten Webb
Created on November 13, 2023
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Transcript
Satisfaction Survey Results
April 2023 - November 2023
70%
16%
74%
20%
8%
911
were very dissatisfied / fairly dissatisfied with the handling of the complaint.
were very satisfied / fairly satisfied with the handling of the complaint.
were very dissatisfied / fairly dissatisfied with the outcome of the complaint.
response rate, with 70 people responding to the survey.
were very satisfied / fairly satisfied with the outcome of the complaint.
surveys sent to our residents for Q1 & Q2.
37% of responses were from Tenants
37% of responses were from neither tenant or leaseholder.
26% of responses were from Leaseholders
47%
of complainants requested some form of follow up, even after that complaint had been responded to.