MAGNETIC WHITEBOARD PRESENTATION
Shaheda Moni
Created on November 12, 2023
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Transcript
Learning Objective:- To be able to identify types of communication in the workplace.
- To be able to explain how a team can communicate in a successful way.
- To be able to discuss the benefits of successful communication.
Birch (Employability)Communication
Task 1 (starter)In pairs sit back-to-back. One person describes a drawing to the other, who will draw it. Afterwards, check the drawingHow effective was your communication?
The Importance Of Communication
- It is key to providing good customer service
- It is also essential for good teamwork
- Communication between colleagues will impact the quality of the service they provide
- Idea sharing can improve the quality of a team project
- Helps build better relationships between colleagues and friends
Ways of Communicating
Non-verbal expressions/body language
Verbal- talking ( face to face, telephone)
ICT - social networking
Written-memos, letters, orders, notes
Communicating with a smile always ensures that information is better passed on
Make sure you know what you're talking about first
How to make sure your communication is passed along perfectly
Avoid using confusing language or slang - use appropriate language
Be clear, concise - leave no room for doubt
Consider your reader or listener
Be correct with facts and figures
Communicate with a good tone of voice and a smile - your colleague will appreciate it
Can you justify why a head chef needs excellent communication skills
Role play several different emotions through body language.
How does body language affect communication
How would you be effective when writing a letter
Analyse
Bring together
Evaluate
Apply
Explain the importance of excellent communication when taking a booking over the phone
Understand
Facts
Lists 5 ways we communicate and the advantages of each