VILI KOVACHEV

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ViliKovachev

About me

Decade-long customer relationship expert; fervently uses technology, innovation and strategic thinking to drive exceptional customer success and engagement.

Experience

Education

Summary

Versatile Senior Account Manager with 10+ years of experience in diverse industries. Expert in leveraging technology and strategic thinking for outstanding customer success. Proven track record in revenue growth, client relationship building, and process innovation.

Bachelor in Business Management, Graphic Design Diploma, HubSpot qualifications. Currently studying UX, Product, and Project Management.

ChatGPT helped me do this and I'm not ashamed to say it

Experience

Senior Account Manager

Scriberia, London

2021-present

At Scriberia, I mastered the art of turning complex customer needs into £1M wins, transforming HubSpot's chaos into symphony and team leadership into an art form.

Business Development Manager

DevicePilot, London

2019-2021

In the bustling IoT world of DevicePilot, I was the maestro, orchestrating over 30 strategic partnerships and turning market analysis into a 35% revenue crescendo.

Sales Development Representative

DevicePilot, London

2013

Revolutionizing DevicePilot's sales cadence, I was the architect of a prospecting renaissance, doubling engagement and converting cold calls into hot leads.

Procurement Executive

Konica Minolta Marketing Services, London

2018-2018

In the fast-paced realm of Konica Minolta, I was the gatekeeper of vendor compliance, turning procurement into a well-oiled machine of efficiency and satisfaction.

PA to Vice Principal

London South East Colleges, London

2017-2018

At London South East Colleges, I was the linchpin connecting over 100 stakeholders, crafting education's future by elevating student enrolment and support.

Senior Manager Customer Care

Britanica, Sofia, BG

2015-2017

In the heart of Britanica, I not only boosted customer bases by 9% but also transformed customer care into a beacon of excellence and retention.

Education

Bachelor of Business Management

University of Essex

2018-2022

At the University of Essex, I didn't just study Business Management; I mastered it with distinction, leading the Student Council and redefining student advocacy.

Bachelor of Cultural Studies, Philosophy

Sofia University St Kliment Ohridski

2008-2010

Immersed in the rich tapestry of culture and philosophy at Sofia University, I delved deep into the realms of critical thinking and cultural insights.

Secondary Diploma, English & Russian

English Language School 'Geo Milev'

2008-2013

Excelled in English and Russian at 'Geo Milev', sharpening my linguistic prowess and honing my skills as a standout student council representative.

Professional Diploma in Graphic Design

Upskillist, 2022

Sculpted my artistic vision at Upskillist, where I'm transforming my creative flair into a professional Graphic Design prowess.

Product Management

Udacity (Completion Expected: April 2024)


En route to mastering the art of Product Management at Udacity, ready to blend creative design with strategic product innovation.

Skills

Customer Relationship Management

Strategic Account Management

HubSpot Expertise and Implementation

Business Development and Networking

Sales Process Optimisation

Data-Driven Analytics and Reporting

Team Leadership and Coaching

Problem-Solving and Critical Thinking

Workshop Facilitation and Public Speaking

Design Thinking and Creative Design

Emotional Intelligence and Empathy

Customer Retention Strategies

Fast-learner

Self-starter

Very technical

Intrapreneur

Strategic and innovative

Contact

Please, do get in touch - give me a chance and I won't dissapoint you

Crawley, UK

Location

+44 744 5849 173

Phone

velislava.s.georgieva@gmail.com

e-mail

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