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Transcript

DRC-EMEA Online Achievement

98.2%

92.1%

Q1 FY23 vs Q1 FY24

6% +

Versus FY22

YTD

Continuity

Q1 FY24 vs Q1 FY23Not Published or Accepted Offline: 47.4% vs 21.8%First Renewal in FY24: 85.6% vs 76.2% Indirect Renewals: 95% vs 92.9% Direct Renewals: 89.1% vs 84.5%

  • Checkout guide

Developed a concise, one-page customer guide to streamline and simplify the checkout process

What we did?

9,80

Title here

17520

Title here

Simina

Marina

Catalin

  • Process Gaps

False AR contracts booked accidently as offline. Addressed AR process and steps required to resolve

  • Online Renewal Method

Advertising and emphasizing that Online Renewal is the default renewal method

  • Champions Team

Assembled a team of advisors to act as Online Ambassadors and SME's

  • Booking Team Initiative

Offline bookings are handled exclusively by BKT, and only after pushing for Online Acceptance.

  • Reasons for offline bookings in FT

The analysis of the reasons for offline bookings is an ongoing initiative with a dedicated champion team actively involved and engaged with their peers

  • Specializations Buy In

Secured the support and alignment of all specializations.Ensuring the endorsement and synergy of all specialized teams through dedicated management meetings

  • New Resources

Tutorial for offline booking reasons– cheat sheet and video training A comprehensive tutorial, including a video training, to facilitate offline booking reasons

DRC-EMEA Online Achievement

98.2%

92.1%

Q1 FY23 vs Q1 FY24

6% +

Versus FY22

YTD

Continuity

  • Booking team initiative
  • Online Renewal method
  • Process Gaps
  • Checkout guide
  • Buy in specializations
  • Champions team
  • New Resources
  • Reasons for the offline bookings in FT

What we did?

Title here

9,280

Title here

17,520

Title here

Title here

Subtitle here

Title here

Subtitle here

Title here

Subtitle here

DRC - EMEA Online Analysis FY24

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4.0

+ 36% Lorem ipsum dolor

YTD Achievement

92.1%

Continuity

98.2%

Q1 FY23 vs Q1 FY24

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  • Generate experiences with your content.
  • It’s got the Wow effect. Very Wow.
  • Make sure your audience remembers the message.
  • Activate and surprise your audience.

Create a new layer with all the Genially features.

Bring it to life with an interactive window

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