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UNIT 2 Customer Service Session 4
Marcia
Created on October 17, 2023
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Transcript
Check before half term
Do
Starter
Revisit last week and finish work
Click on the ticks to see what we will be doing today. Learning intentions to explore Outcome 3 further.
UNIT 2 Customer Service Session 4
Make sure you have a piece of paper and pen with you to keep a tally of how many people welcome your positivity and how many give you a negative response. Remember be appropriate in your positive comments. Your 15 minutes start when you have found a suitable position to greet people. you must inform me where you are going to be.
Test
Become Troy Hawks for 15 minutes
Ensure you have reviewed all your class note book work that has been set so far. Make sure this is complete. I will be marking this over the holidays. Thank you. :)
Starter task
You should have all watched this video by now. What impact do you think he has? why is this relevant to customer service?
https://www.tiktok.com/@troy_hawke/video/7256352017528999194?is_from_webapp=1&sender_device=pc