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Amani Alharbi
Created on October 13, 2023
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Transcript
The solution
Presented By:Amani Alharbi, Eakanut Nuangjumnong, Raunak, Praneeth Paul, Kartik Chhikara, Jiajun Ying.
START
Outline
01 · The case.
02 · Situation.
03 · Problem.
04 · Solutions.
05 · Conclusion.
06 · Q&A
01 · The case.
"Photo-Ltd is a manufacturer of photographic products".
(Leach, 2023b)
02 · Situation.
Provided training for the employees.
operators involvement was prohibited.
Managers decided to redesign operators' jobs.
Several types of machines need a variety of maintenance.
(Leach, 2023b)
03 · Problem.
Operators calls for the maintenance engineers
No changes in the performance
Before
After
(Leach, 2023b)
04 · Solutions.
more control
Measurement of uncertainty
More autonomy to make decisions and control the work approaches, means more ability to deal with unpredictable issues in work (Cordery et al., 2010). Empowerment improves performance when uncertainty is high (Wall et al., 2002). Principle of "control of variance at source" from sociotechnical systems theory (Leach, 2023).
(Leach et al., 2013 cited in Leach, 2023a)
04 · Solutions.
more control
Measurement of uncertainty
"higher levels of uncertainty, increasing job control (i.e., an increase in decision-making authority over primary task execution) is appropriate because it provides an opportunity for employees to learn about tasks and requirements, leading to improved job performance" (Wall et al., 2002, cited in Leach et al., 2013)
(Leach et al., 2013 cited in Leach, 2023b
04 · Solutions.
feedback
Marley's and Kersting (2021) findings showed that providing individuals with relative performance information feedback leads to higher levels of task satisfaction and performance compared to providing individuals with outcome feedback.
05 · Conclusion.
1- The JCM (Job Characteristics Model) emphasizes the importance of providing employees with meaningful and engaging work. When operators experience higher levels of engagement and control over the machines, they become more predictable, productive, and committed.2- Feedback is an important element for employees as it provides them with knowledge of their performance outcomes. This knowledge helps them measure their competence and achievements.
Thank you!
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